Not honest when telling you what they will give you for your car. He will tell.you one thing and change it up... have you sign the title then lowball you.. do not take your stuff there. They charge outrageous prices for the used parts. The owner is not honest and will lie right to your face.
Had ordered radiator however it was 52 dollars when I got there the owner put the price up and said he'd have to pull but it was showing 2 already pulled he also up the price on some rims he had from 350 to 450. I was so angry
Didn’t match there prices online, online said 39.99 I bet there for part and guy said oh yeah I see it online for 39.99 but we have to charge you 65 because we have to pull it….i tried to reason with when and told them I only had 50 and guy wouldn’t budge on 65 price even doe online said 39.99 I told him so yall charging me 25 dollars extra to take four bolts off ??? And he said well it’s normally 75 but on there system it shows 40 I felt this place is very unfair unprofessional and a total scam don’t shop here they said I had to pay extra for them to pull part but they don’t allow the public on there yard but how would you charge extra on this specific part and not any other parts this place blows never again shopping here no wonder they only have 3 star rating probably just going to keep going down with there scams and gouging on there parts How would you charge a fee to pull a used part at a place they only sell used parts or how is that logical to have it listed for one price and then want to charge $25 extra for having to do there job I called A&A in Bradenton same part 35 dollars
I recently bought a passenger door window regulator from Twisted Metal Recycling and Auto Parts for my wifes 2004 Thunderbird. I bought the part over the phone because I live in North Florida. The lady I dealt with is named Kerrie. Before buying the part Kerrie assured me that the part had been tested, that it worked and that I had 90 days to return it for reimbursement if there were any problems.I received the part and took it and the car to Auto Glass to have the part installed. I have dealt with this company for years.They are known to be a reputable company by me and others. They have many contacts for vehicles repairs and do work for the Jacksonville Sheriffs Office. The manager of the shop was to do the work on my car. He said he would test the part before it was installed. Later that day the manager called me and told me that the part could not be used because the cable that raised and lowered the window was broken. He said that the broken end of the cable had been stuck down inside of the roller wheel. He texted me pictures of the cable showing the end that was broken was frayed and rusted.I called Karrie and explained to her that the regulator did not work and why.I texted her pictures of the regulator and the cable. I asked for a refund. She told me that because I had given
the part to a third party to be installed they wouldn't give me a refund and she is blamimg them for the broken cable. She knew a third party would be needed and had even recommended using a glass company. The people at Twisted Metal are unethical and dishonest. I will never do business with Twisted Metal Recycling and Auto Parts again. THEY DESERVE NO STARS!! BUT AS A LAST DIG THEY HAVE THE REVIEW SET! YOU HAVE TO GIVE AT LEAST ONE STAR OR IT WONT POST.
Very helpful staff...the part I needed was on file but couldn't be found. They immediately ordered the part and it was here in 2 days. I would recommend their services to others.
Waste of time!!! I drove an hour to get there and the part is not right one. In they want to charge me cord charge when. I ask over the phone he said nothing about that fee.
A few weeks ago I purchased a part that my mechanic determined was defective. But even purchasing the part was a big hassle. I phoned them prior to determine that the part was available. When I got there it hadn't been pulled and I had to wait over 3 hours to get it. I phoned them to inquire about a refund and they said they would. When I got to there, they noticed that a cable had been removed. But it still was returned. Based on that they determined they couldn't give me a refund. Even though the part was defective. This does not display good moral character, customer service, professionalism, or integrity, I'll never go there again.
Very easy going, helpful and professional. We formed a rapport and Josh took care of my issues very fast. Super-fast ship, product was secure and as advertised. Strongly recommend!
HORRIBLE CUSTOMER SERVICE THE GUY ON THE PHONE SUPER RUDE DID NOT EVEN WANT TO CHECK THE PARTS PRICING….
OWNER PAY ATTENTION TO YOUR WORKERS !!!!!
I WOULD FIRE EVERY SINGLE WORKER WHO TREAT MY CUSTOMERS LIKE YOUR DUDE
Horrible service and so unprofessional. DO NOT recommend to anyone!! Poor customer service and terrible employees!! And on top of everything else, they gave me the wrong materials!!
I love this place!!! The owners and employees here are super kind and knowledgeable! They helped me many time though I’m just a girl buying used car parts and I’m clueless most of the time and I’m asking dozens of questions and yet they are patient and helpful every time. I appreciate this business greatly.
Highly recommend.
Metal isn’t the only thing twisted about this place.
These are the most crooked people I have ever dealt with - told me I had 90 days (as long as I brought the receipt) - I brought back the items back after because they didn’t work and they said I only have 10 days but they would take them with a 25% restocking fee and pointed to the receipt they gave me AFTER they sold me the item and took my money.
AVOID THIS PLACE AT ALL COSTS
This place is incredible.! Joel who took care of me from the beginning till the end was so helpful. They went out of their way to meet me there on their day off to deliver me the part for my range rover. It's was such a pleasure to deal with them and Paul who was the one to meet me at their location. I highly recommend them.!
They should be charged for wire fraud
I came in on Friday to purchase a compressor once I got there the compressor they gave me appears to be rusty and old I question the integrity and functionality of the compressor I was assured the compressor is fully functional and is good to go And I have 90 days to return it No mention of a 25% restocking fee. I returned the item two days later Monday morning uninstalled untouched exactly as it was in my trunk I decided to buy a new one I was told I will have to pay 25% discretionary fee for them to restock the item I didn't question them and said if it's discretionary why am I being charged as mandatory especially being that I haven't used the part the has not been installed is exactly the same state with all the plugs as it was Friday evening when I got it. They told me I should have read defined print I said you specifically told me in assured me the part was fully functional and I have 90 days to return it why did you not mention the 25% stocking fee They said it is my job to read the fine print on the back of the receipt I said why was the receipt handed to me after the purchase why was it not given to me before the purchase so I could accept the terms prior to purchase at this point I spoke to the manager the manager said that they have to charge this 25% fee because of credit card processing and fees they charge them to return money which is false nevertheless I stated why is this information not plastered on the walls the same as all the information they have No checks cash only and all the other signs they have on the wall that there is a 25% mandatory restocking fee They said they don't make the rules they just follow them very shady business practice nickel and diamond honest good working folks on technicalities. Do not purchase from this place cuz even if they sell your defective item they will charge you to restock the defective item I paid $18 to look at an item for 2 days and bring it back to them
If I could, I would leave 0 stars .
I was waiting 20 min because the guys behind the cantor decided to pick up every single phone call .Then he told me I cannot pick up my part which should be ready because his guys left already -it was 4 pm ,they are open until 5 pm .He didn't even apologize when I told him I was driving 40 min to get my part.
What a horrible service - stay away from this place .
Stood in line for 20inutes with one person in front of me, while they just talked and laughed about things that had nothing to do with business. Noone came to help me or ask why i was there they had 4 guys behind the counter. Finally after all that, I get up and they say oh we can't help u.. u can clearly see I hadvsomething to sell I was carrying a big bag, and ur so rude that not ome person could say anything just wastes my time. Only one person was busy but everyone just laughing. RUDE RUDE ppl and I just got into an accident amd u lost money bevause guess what my next question would have been, needing new parts to replace the ones I have, and could have given you some vice versa. You should treat every person how you want to be treated.
Came here after a recommendation by A&A to get a replacement wheel for my 2015 Nissan.
They quickly pulled the wheel and I was on my way.
Good experience all around.
Great experience and will be sure to use them again. They literally just got the vehicle in that we needed the part from and they were more than reasonable on the price!
Good parts. Lazy staff. Bring someone with you to help load or unload parts. Spilled gear oil all over the carpet in my minivan using a forklift when returning old rear end for core charge. Good thing they don't service vehicles
I had used this shop a few years ago. They replaced my alternator which they did a good job and reasonable priced. A year later that my car was leaking oil in front coming from the timing belt cover - it was a front cam seals. So I had them fix that the quote was higher but I didn't bother as long as it gets fixed. I didn't realized a year later my car's Crank shaft pulley was slipping (it was that squealing sound the day after they fixed the front seal - it sounded like a cricket in my engine) I thought it was just the drive belt. I have move out of town and when I took it to the local shop the mechanic told me. Whoever fixed the car (accessing the timing belts) they probably ruined the Woodard key on the crank shaft and chipped the shaft when they replaced your front seals. So if you feel something off or weird sound under your hood after they fixed it - investigate it immediately and pay close attention to your car. Your the only person knows something is wrong with your car when you drive it and feel it.
I got a reply from Shawn on my request for power steering parts for a old van. He had just what I needed, right year, right engine, right bracket. I'm very happy. Very easy to deal with.
Jul 06, 2012
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