Good prices and always have in inventory what you need, but the parking area is horrible dirty and ugly.....full of trash of open boxes and bottles, trash from the trees...oil spot from the cars etc etc...why you don't clean it?
This place lost a customer out of me. Ive been going here for years upon years for all my car needs. I sent my elderly mother to get a new battery after hers died on the road. An employee by the name of Christian was extremely rude to her. First he stated one price for the battery then told her another so she was frustrated not knowing if he was trying to pull a fast one. He then stated "I don't have to sell you anything if I dont want to". So unprofessional and unnecesary, there is so much fraud nowadays and people always take advantage of the elderly. He should be fired because he does not represent your company well at all.
Called the store about 40 minutes before closing or 820 and asked if I can get a battery changed and they told me they wouldn’t be able to do it until the next morning. I ended up having to go 5 minutes down the street and the girl told me she’d be happy to help me get
a new battery and even offered to install it.
They had what I needed and they where open right up until closing. Have been going to this store for more then 7 years and have provided excellent service.
Went to test my battery, worker stated that the manager did not allow it, because there had to be two employees available indoors, and the place was empty. Not shopping here again, I used to spend hundreds in this store, I will take it elsewhere.
I have visited this particular location on a number of occasions and it always fails, poor customer service.
fortunately they have the part that I need it and was to get in and out. I visit Advance Auto Parts regularly as we have a fleet of company vehicles that require maintenance and all other stores have always been great to deal with but the staff at this particular store Falls Way short compared to others
Great experience today with store attendant Alba and store manager Nestor.
Definitely will return for further business thanks to the great service I received today.
This store and the other store on 47th Ave have great managers.
This store:
Alba / Store attendant.
Nestor / Store manager.
Store on 47th Ave:
Albert / Store attendant.
Able / Store manager.
Didn't have my online order ready, and after waiting for about 15 minutes while they looked for it they then came back and said they didn't have my items. Complete waste of time...
Hello im leaving this store right now with a tow truck because Ms Alba that calls herself the supervisor of the store, didn’t want to change my gold battery with a 3 year warranty, which she tried to say it was expired.so wasted my time coming here to solve my problem, but on top of that she was really rude to me knowing I needed a battery change right away, she suggested to leave it charging all night, was she thinking I was gonna sleep outside the store?? This is unacceptable we come here with a problem hoping you guys would help, but instead I guess you in a hurry to go home, it was 8:45 pm
If I could give them negative stars I would....Rude ...NO... nothing about cars.. They do not know how to speak English... expected me to learn Spanish....I was insulted..... absolutely disgusted...
Poor management. The thing these business owners need to understand is that money spends in EVERY language. NOT JUST SPANISH. No one in this place speaks English on any day or any shift. Or maybe they just pretend not to know how. Either way, I'm tired of having to point to everything I want or use Google Translate. I will not be returning here any time soon.
It's a good advance Auto parts, used this one many times and they are very knowledgeable. Sometimes a lil busy and their great customer service can lead to slower service to the customers who aren't being attended at the time. But when it's your turn you will for surely have their undivided attention.
The guys in this store are always helpful and go the extra mile to help. Lately seems like too many customers for the staff. Maybe it is just the storm.
Dropped in the store for a brake pad set. The member found my pads at another store. Reserved the only set available in dade by phone at another store after 30 mi. On the phone. That is going above and beyond cause he could sent me there arrived and not available. Great team players.
Never coming again to this place. Horrible service. Fat kid with glasses burned out my fuse when putting in the battery in which he put it wrong. Kid placed the negative cable to the positive and the positive cable to the negative. And the Nestor guy said, "the terminal is broken, that's why it's not working". This really nice Samaritan and my step dad helped me out with this problem. My step dad got the car started finding out what happened when he saw the burned fuse. I had to get it replaced at a local mechanic so my car can keep running. If you want to have somebody replace your battery, don't let the fat kid do it. Don't let anybody in this store replace your battery.
Been coming to this store for years. As of lately, the customer service continues to decline to a deplorable level. From not allowing entrance because it was 15 minutes to closing; to denying they knew what a particular tool was since they were more occupied with watching videos on an Iphone than assisting customers; to hanging up the phone on me after they denied assistance in locating a part.
With the amount of qualified people looking for work, they need to reorganize their staff. Shame.
Ask for what you need they will be glad to help you. Workers gave you the best costumer service to make sure you walk out with the parts you need. Its true this location is off by about 600 feet.
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