My experience at Advanced Auto Parts was extremely frustrating and unprofessional.
It started early in the morning when my plumbing van was stuck in the shop with a dead battery. Since I couldn’t jump it in the shop, I went to Advanced Auto Parts to buy a battery cable to recharge it. The sales representative assured me that the cable would work but mentioned it was non-refundable, which I understood and accepted.
Unfortunately, the part did not work. I ended up wasting hours and driving 30 minutes to pick up a working cable from someone I knew — losing valuable time and money because I couldn’t get to plumbing jobs.
When I went back to Advanced Auto Parts to explain the situation and request a refund (or at least an exchange for a working product), the representative refused and told me to call management. I calmly explained that I respected their policy but that it didn’t make sense for a defective part to be non-refundable. I even offered to take an exchange instead of a refund.
The salesperson said they would check for a replacement, then came back claiming none were in stock. However, when I later called Advanced Auto Parts Customer Service, they contacted the same store — and suddenly the store did have one in stock.
At that point, it was clear that the employee had lied to me, and the entire situation had already wasted far too much of my day.
This experience was disappointing, dishonest, and unprofessional. I would not recommend this location to anyone
Came 3 times to this store and the attention is less than horrible. There is never anyone available for a battery replacement. And the employee says “I just work here” so if your battery is death I will highly recommend not to come to this store, they will turn you away and tell you to come a in a few hours and after you come back they will come up with a different excuse.
Unacceptable customer service even from the guy who’s the cashier in the commercial department def need new staff I’ve been waiting n line just for a scanner
Mad unprofessional with only one customer in the entire store they still had me waiting over 10 minutes to buy car fob batteries ridiculous
Years later and they still the same… it’s like no one in the store want to work and they give you attitude when you ask for help.
This is the best advance auto parts ever. They turn your car situation into something positive even when you’ve walked in stressed. They genuine try their best to help. I’ve been dealing with car issues for about 2 years and each time I have an issue, they help fix the problem. The manager “Dru” trains his staff to help their customers in the most humble correct way possible for the company. When having car trouble and need parts please come to this location.
I thunk this has been the worst place ive called .after being on hold for 12 minutes i hang up and called again ,someone just pick up and hang up i called again and without them answering the phone i we strait on hold another 9 minutes and no one pick .. NOT COOL FOR YOUR COSTUMERS
Very smooth and friendly service. Auto parts stores can be a pain at times. Ordering online and picking up was super easy and I will definitely do it again.
6/29/24 excellent. Easy to park. Clean store. Employee Alberto M was very very helpful. I needed wiper blades. I looked at the huge variety, then went to the cashier. He walked me back over, showed me I could buy just the passenger side blade. I bought it. Alberto was very knowledgeable, friendly yet professional, and even came outside to put it on.
Best place around 441 and Ne 199 street to buy your car accessories. I purchased batteries and they installed them on the spot. Good service and helpful, friendly staff. They have everything you need for your car.
Joel was AMAZING!!!! GREAT CUSTOMER SERVICE!!! You guys are so lucky to have this great team member on your staff. Joel went above and beyond came out to look at the car and explained the issue to my husband. He explained and showed my husband the part we needed and KUDOS!!!!to him. Courteous, Knowledge Base, a five star employee!!! I would have given Joel 10 stars if the app would have let me. JOEL was definitely above what I had expected who goes out out of their way to help you nowadays. No one, but with Joel's experience he can train others to be so like him. I can't say enough he was just so professional.Thank you again Joel for all of your experience, professionalism. I hope you have a great rest of your evening, and please enjoy your weekend, and continue to be amazing.
Had to go too this store to pick up my order which it wasn't ready after I placed the order seven this morning.. Will not ever go there again. I will just wait til my store gets it...
The worst Advance Auto Parts in life. I placed my order 4 days ago, my order is not ready and when i called, the woman said: i barely hear you and hang up the phone. I called back and then they left in the line 20 minutes and then calling back and nobody answer. I dont know about my order, they dont refund also! Whats wrong with this people? Never recommend this place to nobody! TERRIBLE CUSTOMER SERVICE.
ORDER IS NOT READY IN 30 MINUTES LIKE THE WEBSITE SAYS.
NO REFUND.
NO ANSWER CALLS.
YOU GUYS SHOULD BE TAKING UNEMPLOYMENT, AND LET ANOTHER PEOPLE WORK!
HONESTLY!
Great service, even though there was not much staff was helped quickly and efficiently! Very nice young guy assisted and even gave advice on what to do if incident occurs tomorrow! Thank you again!
Andrew was very helpful. Helped me understand what it was I was looking for. Took the time out to educate me on the difference between the parts i came in to inquire about. By far the best service I've received in a long time.
I had to return item I purchased four days ago. I ask about returning policy before putting and was told that I had to have a receipt. The manager was giving me a hard time
Saying I should make sure it is for me before returning. It was unnecessary. I was given my credit after listening to his b. S.
It's not a bad place I would definitely like to see more competitive items and prices the store it's not made to me to handle large volume customers neither is it setup to get customers in service their needs and get them out the door it's very lacks there's no sense of urgency I will definitely rate higher Stars when I see improvements.
I came in completely lost as to how to fix my car battery, but this lovely gentleman named Sebastien came and practically saved the day. He assessed the problem quickly and was efficient in replacing my battery and he also went the extra mile and half to recommend the terminals and wiper blades. He was amazing!!! If you need help with anything you need to go see Sebastien at this location. He"ll take care real good care of you. Wink wink
Anna was great. She was the only female working that day and might I say she was the only one doing real physical labor. Great job Anna. I just thought with there being 3 male employees they could have leant her a better hand. Overall the customer service was on point and the store was very clean.
I love this store! Barbie is hands down the best, her service is amazing. She is very respectful, quick to help and lend great advice! This store has great respect from me!
Rashod was very rude, unprofessional and not helpful at all. He did not know how to redeem a coupon I had and tried to make me look like the dummy. It turns out he sold me the wrong part. I'll definitely report him to the manager in the morning.
Barby the night manager is world class! Upon my arrival, she not only greeted me but offered to help me find the LED flashlight I needed. Unfortunately, the flashlight proved to be defective but her customer service was consistently professional at my return. It was so delightful to receive a hassle-free transaction by a personable individual that makes you feel welcomed at each visit. This is rare in today's world and worthy of recognition. Barby makes the service of this establishment shine; a true asset to this company!
Today my car battery died so my daughter's aunt came in the rain with her kids to make sure I got a jump start and that I did not break down on the road . We called advance auto parts on 441 and 199th. We spoke with someone called Barby, she was easy to speak with and she helped use quickly, there were no service guys around at the time we came in . So Barby came out with here tool table and changed our battery in less than 5 minutes. I will be for ever be grateful for this woman, Barby. Thank you.l! Store 09355
Customer in front of me and advices given by sales representative on A/C system. Being ASE certified, I couldn't believe that. Not trying to sell by any means but to help. This is unique today. My respect, kudos, thank you. Will recommend to all of my friends.
The Lady Polly was very helpful/fast when I went to exchange My Son battery May 10, 2017, it could have been very Complicated the fact I did not have the receipt and was purchased from a location on the West Coast. Sorry I can't say the same for the Guy who worked in the parts Dept. Who seemed to busy to get the battery from inside My Car. But Thanks to a Customer in the line for bringing it inside for Me, and the Guy who picks up parts for the Store who took the replacement battery back to the car for Me.
Well to start off with thanks to Mr.medina for helping me on how to save money. They were charging me 80 something with tax.for changing wipers on 2012 C300. I couldn't belive how simple it was to change this object on my vehicle. For you people out there it don't hurt to ask. It could save you time and money
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