Called twice, was put on hold, then they would hang up, very bad service. Went to buy a small part 10$ or less, they wanted to sell me a whole transmission. Wont go here again, wont recomment again
As an owner of a very busy used car store I would say DO NOT believe all of the bad reviews you see, I was treated better here than most parts yards with integrity,honesty, and respect. I know what they deal with from the public and truly believe they do a GREAT job. They have a very large inventory, the part I purchased was EXCATLY as described over the phone and I will call them first when I need more parts. The bad reviews you read are probably from impatient people who do not know what the other end of the phone deals with....I do because I deal with the public regularly , all I can say is for those who post negatives you probably are never satisfied with any real service . I will recommend everyone I know looking for parts to M.O.P. Auto parts , Thank you Yamil
My husband always finds what he needs here! Service is fast, reliable parts, and the employees are always pleasant! My husband has been coming here for years!!
We had a very difficult size tire that we were looking for. We went to two different salvage yards before going to this one. Wish we had went to this one first!
My father was bringing me here since 6 years old and they're always looking to serve you if not better and give you the best price for the best part!! They try to exceed your expectations
That was the worst customer service I’ve ever had!!! just because I didn’t speak Spanish the guy hung up on me, he didn’t even tell he only spoke Spanish!! I asked one question in English and he hung up on me!! Doesn’t even deserve 1 star
This is the most disrespectful place I called in my life. I called in to ask a question and before I even said the question the service agent said "we don't have it" and just hung up the phone
bad service you call for parts and you get help get put on hold and you wait for ever ask for a someone you know there and good luck getting them on the phone ---- no help !!!!!!!!!!!! you guy need help with customer service !!!!!!!!!!!! big time remember with out customers hard to stay open !!!!!!!!!!!! fix it !!!!! im sure you would be selling more
I just called about a piece i need ..and the assistant was very helpful fast polite ...i called other places and there mean ..i like this place seems like they have manners
Best place I been to for really good prices on car parts. When I went in I told them what I needed and they got to it as fast. Although man that answers the phone is a little rude but it happens when u have people that don't know what they need when they first call. My car needs some parts gusse who im going 2 MOP !
Great service ! Thank you to the staff and especially yamil. Went for galant rims, didnt have the exact ones I was looking for but they did definately make the effort and go through all extremes to satisfy my needs and I still got rims that fit perfect ! Thank you guys !!! Great prices and great people
THIS PLACE IS HORRIBLE. BUNCH OF RUDE PEOPLE. THIS IS NOT THE FIRST TIME I CALL AND ASK A QUESTION AND THEY ANSWER BY HANGING UP ON ME. THE OWNER REALLY NEEDS TO CLEAN HOUSE HERE OR THIS PLACE WILL GO OUT OF BUSINESS SOON.
GREAT EXPERIENCE!!!! I have a 1998 Honda Accord that had a A/C issue a mechanic was asking for $400 hundred dollars for the repair... It ended up being a relay that goes under the dash. The customer representative went above and beyond he's way to help me with the issue and even gave me a great electrician number...The point to this review is this place is awesome and they will help you with everything they can. Oh and I fix my car with just $35 dollars. Thank you MOP for your help.
"I had an amazing experience, customer service was great I had a young man help me throughout the entire time, Received a great deal on my Nissan 2002 parts. Definitely recommend it to anyone! They get extremely busy but they help out everyone as fast as they can. Also, I completely disagree with Ms.Soares because I happen to be a woman myself and was not treated any different. I think making sexism remarks is completely inappropriate and irrelevant for a company review."
I own a 2013 Hyundai Sonata, I called MOP for a left side tail light and they answered the phone extremely quick. I was put on hold for a few seconds but when the gentlemen got back o the phone he quickly started asking the gentlemen on the radio for the part I needed. They have a wide variety of products and I was able to purchase my tail light. I was even able to purchase some parts for my moms 98 civic. At first I was a little hesitant to buy from them considering these bad reviews but they definitely proved other wise. Will be going back if I need any more car parts, hopefully I don't bust another tail light!
HORRIBLE PHONE SERVICE!!!!!!!!!!!
I work in the office of an Auto shop in Pompano Beach Florida. I call for parts everyday to many different parts stores. I have had my fair share of bad services from people, alot of them treat me badly because I'm a woman in the car world.
I am used to this kind of treatment but a few days ago I called MOP looking for an engine for a 2003 Ford F350, I spoke to a man that was a little brute. He didn't seem to be listening very well and talking to the people around him while I stood on the phone trying to tell him what I needed. I had to repeat myself many times but he finally got the information I was explaining only to say "nope, don't have" then hang up.
Today I called MOP Auto Parts looking for an Engine for a 2009 Dodge Charger. I spoke to the guy who answered the phone, told him what I needed and he asked for a minute and when he returned to my call, he just yelled into the phone "WE HAVE NO CHARGER, LADY!" and hung up the phone.
I debated on calling back and giving this guy a piece of my mind but decided that it would be more appropriate to go online and write a review on how rude the people at MOP are. I told my boss about this phone call and how ridiculous it was that these people are so rude and he and I both came to the conclusion that it is the LAST TIME WE WILL EVER CALL MOP!!!!!
Horrible service! Won't call back.
Hope this review prevents many people from experiencing such horrible customer service at this place!
Website
