Its a husband and wife business. Wife is nice but husband, Raul is a total crook. He will lie to you and sell you wrong, defective or different parts. While i was waiting my part , 2-3 people were screaming unhappy and asking for refunds and raul ignored all of them. When my time came , i got exact same issue. I asked different part, he also mentioned it will be almost new and it came like 15 years used at least. Terrible, find parts somewhere else
I’ve never been to a Rastro and called asking how it works to get a part for my truck model. The man instantly was annoyed and rude. Turns out the price was the same as ordering brand new online with 2 day shipping…not worth dealing with used parts and rude customer service.
So I was here yesterday, came back today. Wrong part was given to me. Had to wait 2.5 hours for them to change it. When I asked for a refund “Frankie” which says he is the owner said he has to charge me 25%. Horrible customer service. On top of that no one has a mask on so if you’d like to catch COVID. Do come here
So I called for a part and was told 250, then I went in and got up charged. Ignored that and just paid it. Was told 30 min to wait for the part to be removed. No big deal. Waited. 90 minutes after still not done. After it was done I asked the guy to load the part onto my truck . He then tells me he gets paid to take apart parts not to load them for anyone. Keep in mind a junkyard, parts that are filthy dirty and I came to buy one in clean clothing. Horrible customer service here. Do not go here at all. Many honest junkyards around that will gladly help you and be straightforward
I saw they had what I needed on car-part.com, they had it in stock and for the amount they advertised. Salesman was very friendly and accommodating.
Outstanding customer service
Called ahead to make sure that my part was available and was told there were several to choose from. I arrived and looked everywhere in the yard and there were none. There is obviously issues with inventory at this location and customers should not be robbed of their time. If you don't have a part simply state the facts. Don't have customers roam your yard chasing ghosts.
This people are not only expensive, but they are also rude....!! I dont know how they sell... with such high prices and horrible customer service. I would bever buy from this auto parts. I would never recomend anyone to go there. Go somewhere else
I purchased a used transmission (w/a six month warranty). Within 24 hours I tried to return, because I made an error in selecting the transmission I left with. These GUYS wanted to charge me a 25% RE-STOCKING FEE, for a transmission they pulled off the shelf. Sure they would exchange, but they did not have what I needed. They maybe spent 30 minutes with me making the selection, and wanted to charge me $212.50 to return the item, which was still in the back of my truck from the previous afternoon's pick-up. Paperwork says I have a six month warranty, but now I bet they won't even honor that should I have a problem with the transmission. AVOID THIS PLACE LIKE THE PLAGUE!! I WILL NEVER DO BUSINESS WITH THEM AGAIN!
Need to learn a bit of customer service actually a lot. Prices aren’t so cheap to just put up with rude people. Wouldn’t recommend them even knowing the owners.
Worse place bought a drive shaft part was defective I spoke with the owner since I had warranty on the part all he wanted was for me to buy another not a good place at all their parts are no good they will overcharge
Make sure you check your parts before you leave, I was sold a defective bent drive shaft and when I went to exchange the part I was rudely told that they weren’t going to change it to come up with a little more money and in the receipt it clearly says they will exchange the part or refund the money if they don’t have the part. BE VERY CAREFUL
Rudest costumer service ever I call asking for a roof for my car and the guy just told me that they just sell trucks and vans part like if I suppose to know and then hang up on me
After about 10 minutes of try calling, when someone finally answered, by the time I said "hello and ask for what I needed", the stupid cuban guy hung up saying no english! I would give them a negative 5 if it was possible!
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