Needed a new battery, gas cap and rear wiper for my Dodge Journey. The guys there are so friendly and helpful! Because the battery is located inside the driver side wheel well, they couldn't replace it but did jump start it so I could get home! Highly recommend them!
Stop in for parts check. Counter service tech Brian acknowledged me upon entry. He helped me research parts for my car with patience and kindness. Great customer service !!!
Great guys, good store. They have a good selection of things for your auto needs. Everything from engine parts to cleaning supplies, paints, oils, filters.. they have all you'd expect. It's more fun than humans should be allowed to have.
Great staff great manager & they will order you whatever they can if they don't have it and will call you as soon as they get it in!! Thanks a million guys and keep it up!!!
Much Love From Your Local Neighborhood Shark ?
Matt went above and beyond helping me with a new battery for a jeep I just purchased. The previous owner modified some of the electronics and the battery was not secured, just sitting loose and well as the negative lead was barely making a connection. Matt recognized all the deficits, suggested solutions and now I feel confident I have a reliable power source for the vehicle. Thank you!
Thank you Brian for helping me with my new battery and getting me back on the road! He checked my battery and alternator and thank God it was just a battery I needed! He placed the new one in my car and I was off to work in no time! He's awesome!
Very good place to get my automotive fluids. If you need a part or something special, call ahead to make sure store has it on hand. Always a pleasure to shop here, very knowledgeable and friendly staff.
The female manager is extremely rude and like to get loud with people. I have order parts befor and when i went to pick them up they were the wrong part, i order something about a month ago and paid for it and they never put the order in...
Helpful staff and a great location just before you enter the national forest. Also, I’m always thankful for good natured car parts staff helping me keep my wheels rolling in comfort. :)
Good friendly folks. Pretty darn good selection of stuff. They have blinker fluid on the harmonic modulator isle.
Much better selection/supply than the auto zone across the street.
The best auto parts store hands down. Brian was the biggest help! For a couple of women on vacation here he went out of his way to help and make sure and help us get the right parts.
Very fast and friendly. They have comparable prices and supplies. There is generally a good sale price on multiple items. The staff has a good all around knowledge of how to use most of the items they sell, and if they don't, they are usually able and willing to pull it up in their system. I would recommend this location.
Hey these guys were on top of it. Told them my problem about a battery issue and they didn't hesitate to pull out the diagnostic machine and hook it up to the car. In a matter of minutes they told me what the problem was"which I knew already" but it could have been something else as well. They were helpful and friendly and the prices are about what you would expect. Clean, friendly, effective service. Great job
Standing there watching everybody who works their talking at the counters for a whole 15 minutes or more then I asked the older lady behind the counter at the other register if she was open she said no she was eating lunch she wasn’t eating anything just talking and sitting their I was the only customer in there trying to buy something people in front of me were asking directions so I put all my items back on the shelf and walked out then she wants to say oh I can help you now as I’m walking out Guess I’ll be driving to O’Reilly’s towards Ocala for now on this was on nov/2/21 @ 12:30 Worst service I’ve ever seen Guess their conversations are more important than making a profit for the company I hope advance auto parts is happy
Staff is almost always very helpful in getting parts ordered and usually get the parts when they say they will have them. I can't stand it when the staff somewhere stands over top of me or follows me around the store while I'm getting what i need but that has never happened here and im glad because sometimes i just want to look around at things and not feel like an employee is trying to hold my hand while i do that! I'll continue to use this location for every part i need! Thanks advance team!
They need to have better customer service experience. Because the management is pretty lousy. My boyfriend went up to the cashier and told him that this product was broke and needed to be replaced. So we had to go one day without being able to fix the car but then now another day because of poor management. So the so the worst thing that management could do was to put the broke product back on the Shelf and never fixed the problem. So I do not highly recommend at all going to Advance Auto Parts the only good thing about that store is there app for rewards and points. But you have to get the right parts to make their words beneficia. Good luck to all.
I got a new car battery here, and they installed it for free. Now the car is starting with tons of power! The people here are nice, but be warned - they are not fast at this location. However, that's because they take the time to actually be helpful, including to all the people in front of you!
Have dealt with them several times in regards to replacing my husband & my battery. They took super good care of us the first & second time. Big shout out to Joe & Bob , they are great and really know what they are doing.
I just need to say this store has the most caring staff. Cheryl and her team really helped me when my motorcycle finally failed in her parking lot. She tested batteries before I installed them and found that my 8 year old battery was stronger than we thought and saved me from buying an unnecessary replacement. She offered to let me lock it up in the back bay overnight until I could return with a trailer to haul it home. These folks we t above and beyond and I will be eternally grateful. Great job!
Was not thrilled with the customer service. John had a "good ole boy" mentality and laid on the counter while waiting on a customer in front of me and my sister. While he wasn't rude, he wasn't friendly or overly helpful either. When I told him what I needed, he gave me only the highest priced item. No other options available I guess. He seemed afronted when I asked for a cheaper-to-cheapest option. Then seemed put out when I asked for 2 price quotes. I've received better service at a roadside stand!
Ladies, bring a man!!!
I returned a part from out of state. It sounded like it could have been an issue but the store manager made sure it wasn't. Quick and painless. Every other time I go to this store they are professional and friendly
Prices are to high for one. They never seem to have what I'm looking for. I go to an auto store as I assume it's the best place to buy special tools n oils n most of my needs. I have found o can go other places n save a lot of money, find what I need 90% of the time. I only use these stores when I'm in a hurry an do not want to drive farther. But sometimes I can save more even using my gas to get there. I think a company restructuring is needed n overcharging needs to stop.
Website
