What clients say about Carter's Towing in Belleview (FL)
Returned my truck with severe damage to the door frame and the vehicle frame, undetermined about my vehicle's frame integrity, it hasn't been driving correctly since they towed it back to me , I will need an alignment done and extensive body work done including paint, to repair the severe damage, a hole gouged in the passenger side door and deep scratches and a bad dent , none of this damage was there until they towed it back to me from Gettell Toyota I was told by the delivery person, that it hadn't been
driven,yet it was returned with
very little gas in it and I'll bet it
had been filled up by the
dealership,they picked it up
from
shortly after this review I received a call from an unknown number saying that they didn't like my review, stating they know where I live
I don't know who called
But I've only reviewed Carter's towing and Recovery co
I will not allow them to ever tow my truck again
They claim it was damaged by Gettell Toyota, not them and I have asked them to provide the proof of their statement both to myself and to give that proof to the Marion county FL sheriff department
However no proof has been provided yet,by Carter's Towing
Gouged a hole in my door frame and bent it, left deep scratches, and the rust from metal on my vehicle
I'll have to file a police report
They, blamed me for the damage, even though they dropped it off like that, after dark,no less
I was very impressed with the services I received from Carters towing and recovery. I called about noon and they stated the approximate time they would be there and they were right on target. The driver was very knowledgeable and handled everything professionally. Very impressed.
Tylor was fast and stayed in contact with me. I had to ride with him to where my vehicle was being dropped off and his truck was incredibly clean. 5 star service all around.
I was at home getting ready to leave for work when I discovered my car wouldn't function at all. No electrical, couldn't pop the trunk, shift into neutral, NOTHING. Opened a roadside assistant order on my insurance and they set me up with Carter's Towing. Text said it would be between 45 - 75 minutes but about 15 minutes later, I got a text saying driver was 8 minutes away. Tim arrived and was a godsend!! He knew exactly what the problem was. Tested my battery (which was only 4 months old and not holding a charge). Got my car on the flatbed and we were on the way to the shop. He was so personable, a wealth of knowledge and exceptional in his service. Thanks to his information, I went in prepared and had a zero dollar repair bill at the shop!!!! Exceptional service from Tim and Carter Towing!!!
Even on Christmas Day, Carters Towing comes through for me! I hated having to make this call, but I was stranded. Sesil, was so kind, & so quick & efficient. Thank you Carters for once again rescuing me out in this forest. I really appreciate all you do. Thank you for saving us, again. ?
Austin was AMAZING!!!! He showed up in a reindeer suit since it’s a week until Christmas. Making a very unpleasant situation of having to have my car towed very enjoyable! Exceptional customer service!
Austin was a tremendous help today. I broke a lower ball joint pulling out of a drive way and was stuck in the middle of the road. Austin was there in no time and safely and efficiently got my truck out of the middle of the road for me without damaging it. Wasn’t an easy job and he definitely has the knowledge and ability to do so! Highly recommend.
I called Mark's towing to have my motorcycle towed unfortunately they were unable to make it in time so they got a hold of Carter's towing Carter's towing was there in no time very professional very courtesy if my motorcycle or my car needs towing again I will not hesitate to call Carter's towing thank you guys
a gentleman just came and rescued me from an electric rental car that was given to me without telling me it was electric. he was the most helpful wonderful tow truck person that i could have asked for
Very Quick, Friendly, Knowledgeable, and VERY reasonable! They most definitely made a customer for life (but with any luck, I'll never need to call them again!) Five Thumbs Up! ?
I had an absolutely wonderful experience with Carter’s Towing. From the moment I called at 5 PM, they exceeded all expectations. I was a bit nervous at first because I drive a Tesla with all-wheel drive, and I know not every towing company handles those correctly. Within minutes, they reassured me and immediately dispatched a flatbed — arriving by 5:30 even after hours to help me out.
Justin, the service tech who picked me up, was professional, kind, and clearly knew exactly what he was doing. He handled my vehicle with extreme care and had it safely delivered straight to the tire shop without any stress on my end. We had a great conversation the whole ride!
I also have to mention Michele, the owner, who is absolutely wonderful. I’ve worked with her a few times, and each experience has been nothing but positive. She’s friendly, efficient, and truly cares about her customers.
If you want fast, professional, and friendly towing service you can trust — especially for specialty vehicles — I can’t recommend Carter’s Towing enough. They even go above and beyond after hours to make sure you’re taken care of.
Austin came to town my vehicle late at night around 11pm. He was very honest upon arrival and recommended a few shops in the area. He didn’t pressure me when I suggested he tow to the dealer. Upon dropping the vehicle at the dealer he called me to let me know that it was safely delivered and also informed me of what could be wrong with the car. He was very helpful and honest! Thanks again Austin!
Great experience, Tylor responded in less than 30 minutes, very professional, helped remind me of all the things I should gather out of my truck. Handled my truck with care. Highly recommend.
Thank you to Carters Towing and Jimmy the driver who came to my rescue Jimmy called to tell me he was 12 minutes out and asked if I needed him to bring me any water. When Jimmy arrived he told me to climb in the tow truck and enjoy the cold AC. Thank you for making a bad situation better, it was certainly appreciated.
I accidently put the wrong fuel in my truck. Tow truck got there in less than 15 minutes. Dispatcher and driver were so great. Helped me find a shop close by to tow my truck to so I could tend to my horse and trailer that I had at the time. Soooo appreciative to them Helped make my bad mistake not quite so terrible.
I had my vehicle towed by Michael today. He was very polite and courteous. Highly recommend this company. I will call them again (but hopefully not too many times, lol). Thank you, Michael!
Update to add: Just had my vehicle brought back to my by Cody. He is as awesome as the other reviews say. Thank you for both services. I have found my go-to towing company.
What a wonderful experience I had with Cody. I was expecting an hour and a half wait, but Cody picked my vehicle up and dropped it off at my house within an hour. Although the service was great, but Cody's smile and his positive attitude was better. Thanks buddy
Thank you Cody for providing me with excellent service! Unknowingly I have used Cody on two occasions and both times, the service was done quickly and respectfully. I will continue requesting Cody at Carters as he’s a true asset and positive representation of your business.
So I got stuck with my car not being able to go in reverse or park in a doctor’s parking lot. I went through towing with my insurance and I’m so grateful they sent me Carters! Cody was not only super friendly but he even let my 7 year old experience what tow life is like. He even wound up helping me so I didn’t have to leave my car an hour away from home and was able to drive my car without leaving it. If I could give more than 5 stars I would, he was awesome!
Cody came and changed a flat tire for me. He was prompt and very quick. I could not believe how painless he made the whole process. I will definitely being calling him again if I ever need roadside or towing service.
Cody was absolutely fantastic. Super friendly, he arrived way quicker than the time I was given. He was very knowledgeable and compassionate. Would absolutely recommend the company and you’d be very lucky if they send Cody!!
Cody came to the rescue today when my f150 broke down on the side of the road. Communicated from start of service to the end. Very professional and all around great guy. Would highly recommend him and will use him again in the future if need be!
Cody was so awesome to work with and really helped put my mind at ease. I could tell he really cared about helping me out. Let’s face it, if you’re calling a tow company, odds are you’re having a bad day. So I was so relieved when working with Carter’s towing. They were super responsive, made it out to me as fast as they possibly could, and were quick about getting my car off the road and to its destination. I couldn’t have asked for a better experience. Cody really helped turn around an otherwise stressful day.
Our driver, Adam, was exceptionally nice! We are from out of state and had no idea where anything was. He graciously provided us with a great location to get our tire changed and made sure we were taken care of before he left!
Driver Cody arrived within 20 minutes of call. Cody was so courteous and caring. He confirmed where car was going and asked if I was going to be OK to get it picked up
Excellent worker. Great personality
.
You guys did a very professional job. I am impressed. I was dealing with a stressful situation. The car was impounded by the police. You guys helped guide me through the getting it out of impound very efficiently and polite.
And I loved the old tow truck.
Love this company, I've had Shane rescue me twice, once for a tire change and once for a tow, he is very kind, funny and professional. Just used them again today and the tow operator was Cody, he was a nice guy, professional and funny. It's nice to have guys like Shane and Cody in stressful situations be able to turn it all around. I highly recommend this company. I'm also hopeful that the owner sees this review and gives his guys kudos.
Website
