How is this place still open it smells like a dump its overcrowded it's a hazard just walking in there and the service is horrible. Napa corporate you really think about closing this place down it's really ruining their image
Spent $85 on 4 QRTS of motorcycle oil at Bonita Springs Napa ...went back with used oil..they would not take it...AUTO ZONE took it without a purchase..
Good products and parts but the staff does not serve you well and if you do not speak English even less, the clerk is sarcastic and does not serve you well, his name is Julian, not at all professional...
Terrible customer service. Their batteries are garbage. They do not stand behind their product. Rude, ignorant, and combative. Do not spend your money here.
A little hard to find. Walked in and after looking for something for just a little while a lady came over and pulled what I was looking for right our. Very friendly and price was great!
Mrs Julian always goes the extra mile to give the best service ,I live in Charlotte NC and need a part on emergency here at Bonita springs location and Julio help me out so thanks Napa and especially Mrs Julian.
Helpful and knowledgeable people willing to take time to help. God bless them. And if they don't have it theyll get it fast. Would definitely recommend Napa in Bonita Springs
I enjoy stopping into this location. The staff is always friendly and helpful. I met Bob just recently because he was highly recommended from my cousin who owns a mobile diesel mechanic business. Bob has always gone out of his way to make sure we had the correct parts to get the job done. Prices are extremely fair.
Well stocked Auto parts store. The guy spoke with was really friendly and out that worked there. I got some good feedback on which choice was what was supposed to go in my dump trailer. I got the hydraulic oil that I needed.
Mediocre. You'll find a lot of stuff at Napa, no doubt. This location is cluttered. One of the two staff was yapping on a mobile phone outside while we stood around waiting to pick up a single item for ten minutes. The other, was friendly, but busy in back, and then later overheard in the front - counter phone derisively talking staff schedules and dropping F-bombs. Just not a professional store.
Unless you have year, make, model, engine size, horsepower, tire size, weight, color of car, vin number, and headlight type, don"t expect to get any help here. They refuse to help you unless you can provide useless information. Sent wife in for oil filter, a napa oil filter, with a napa part number and said they need year, make, model and engine size. I don"t understand when you have a part number, went to John Collins and walked out in minutes. Save your time and go elsewhere, this has happened more than once, people behind counter have no experience and should not be working behind a parts counter.
I needed a battery that was difficult to find anywhere else. For a matter of a few dollars more I was able to get it from the Napa store in Bonita Springs. Although they were busy with other customers and other things going on they still manage to get me out in a timely manner. Not sure if the guy's name was Julius or not. I will go back there again.
Website
