Jerry's Wrecker Services JunkYard in Vero Beach South (FL)

DONT TOW YOUR CARS HERE front desk lady blonde was very rude , she was upset I was looking for MY vehicle and claims i was not allowed to take pictures OF MY CAR … she also demanded I put my phone away and stopped speaking in spanish because i was not allowed to do so ?! … If you are reading this I hope you have the day you deserve 😂

I was talking to a lady over the phone, I don't know who she is, but this job is not for her, she was yelling at me on the phone and hang up just because I was trying to see if there was other options than heading over to sign the release. She keeps saying over and over:" You need to come over to sign the release " and didn't give me a chance to say nothing else until she brutally hanged up the phone on my face. She is so disrespectful. She should be removed immediately or this shop should be closed....

I do not typically write a bad review, as people do have bad days. However, these people are the furthest thing from ethical that I have ever encountered. And, the anger issues are unsurpassed. Stay far, far, far away from them. That is my opinion, in the most polite way that I could muster. Good luck!

Unbelievable experience! The most vile and evil a-holes that I have ever run into. Karma will catch up, especially to the two men-hating women running the place. My experience was on behalf of a cousin, whose car was stolen from Texas, and ended up recovered there. You would think I was the criminal. Never been treated so badly for nothing I did…(avoid the place)

I myself and multiple other family members have never had a good experience with this company. Always try and use local places and this is the worst local place in Vero Beach. Not one person there has a friendly manner. In my opinion as i’m reading these reviews they are looking at an end of this business. My suggestion is to stay far away and use ANYONE other than this company.

I'm posting this for anyone else that has to deal with these people! My car was towed and in their possession, tried to retrieve it on 12/22@11:30 am after calling the day before, only to be told that they were closed until Tuesday 12/26 ,but they were towing cars all weekend. DO NOT VOLUNTARILY USE THIS COMPANY! VERY SHADY AND UNLAWFUL BUSINESS PRACTICES! Florida statue 715.07 1.a. Any towed or removed vehicle or vessel must be stored at a site within a 10-mile radius of the point of removal in any county of 500,000 population or more, and within a 15-mile radius of the point of removal in any county of fewer than 500,000 population. That site must be open for the purpose of redemption of vehicles on any day that the person or firm towing such vehicle or vessel is open for towing purposes, from 8:00 a.m. to 6:00 p.m., and, when closed, shall have prominently posted a sign indicating a telephone number where the operator of the site can be reached at all times. Upon receipt of a telephoned request to open the site to redeem a vehicle or vessel, the operator shall return to the site within 1 hour or she or he will be in violation of this section.

Client had vehicle towed here and i called because she was saying the lady at the tow yard was not giving her access to the vehicle. So i called to see what was going on to only discover that a lady answered the phone starting yelling that she was not going to let an authorized user of the vehicle and the registered owner of the vehicle into the yard. She wouldn't let me talk and or even listen as i asked her what is it that she needed as i told her Florida law requires her to let the registered owner into the yard. She kept yelling and said she was tired of schooling attorneys and clients and hung up the phone. I told my client to call the police if she didn't let them in! If the police get enough complaints they will stop using this wrecker service.

If I could give zero stars I would! Worst service I have ever witnessed not just experienced! There was no one to be seen inside so my father knocked on the door and we were met with the worst attitude FROM THE BUSINESS OWNER HERSELF -she claimed. Completely unprofessional/ inappropriate behavior. The ease she showed comfortably screaming at her customers, that were simply looking for help- true disgust. We asked what was the problem was, we knocked because we didn’t see anyone - immediately cuts us off to tell us we are lying because she was right inside the whole time……. We are still shock this was all for simply knocking on the door. After we paid for the truck she then told us she had every right and would purposely hold our vehicle hostage simply because she wanted us to wait hours to finally get it. Then told us we have to leave her property immediately without the truck we just paid for. We have been sitting here since 1pm right outside the gates of her property where our truck is inside …. Currently 5pm and after paying her , we now are paying for ANOTHER tow service to pick up our car from her property due to her simply being an evil, spiteful person!

I was a victim of a total loss accident in which my elderly mom suffered a debilitating injury. I was informed my belongings that were inside my car were at Jerry's Towing. The next day I called Jerry's towing to see how much it would cost to get my car and they quoted me at $1045.00. I was flabbergasted, like how is it that much and it's only been there not even 24 hrs. The lady, became upset and started going off on me and saying, it's not my fault you don't have insurance (which I did), it's not my fault you got into an accident, like what? The worst customer service that I have EVER encountered in my life! To make things even worse, I had never had to deal with a car accident, so I was clueless to how the process works and she made the experience worse than what it was. I pray God calms her spirit, cause she gone come in contact with someone that's not gone tolerate no disrespect.

The woman was very unprofessional, rude and physically chest bumped me! My friends were in an accident they were so upset! She made them so upset it was their first accident, and she was So Very mean and rude. They still have to go back. She was EVIL!

The people at Jerry's Wrecker were very helpful & professional. The driver was called after my daughter got into an accident & totaled her car. He was there in 20 min, got the car loaded, told me he's glad she's ok, gave me the info i needed, and left. The ladies in the office are SUPER busy from open to close, but somehow seem to get it all taken care of. They even answered some questions I had for the insurance adjuster who wouldn't call me back. While I hope I don't have to deal with any of this again, I really appreciate the people at Jerry's Wrecker. Also, they have uhaul rentals as well, which is important to know, imo.

The woman at the front window is rude and purposely obnoxious. She lacks compassion and should not have a job dealing with the public. When you're in an accident, you probably can't choose where your wrecked car goes - but if you're healthy enough, don't let them send your car here!

Drivers are nice but the manager is the most obnoxious, unprofessional, and unethical person you will ever deal with. Absolutely avoid this place if you can. If your vehicle is towed there without your direction after an accident get it out of there as soon as possible or they will take advantage of you in the worst way.

If I can give 0 stars I would, The lady at the front desk literally hates people and her job. You cannot reason with her at any cost. All we wanted was to pay for loading of our stored semi truck and get it loaded. Ended up being the worst decision ever. Had to hire a tow truck to come and pull it from their place. PLEASE STAY AWAY!!!!!!

Bad vibes all around at this place. Dishonest, judgmental. Dirty.

Nastiest most hateful jerks you could imagine. My daughter was in a horrible accident, not her fault. To deal with these creeps was like putting salt in a wound. Literally!

Very unprofessional, the lady is extremely rude I had to call the police. Zero star!!! Would not recommend

Man who went with me to my car was very nice and concerned about my daughter's injuries. Lady in the office was another story.

always! Towed my car damaged it refuses to fix or even acknowledge mistake. Several code violations

Very rude and nasty lady operating the phones. Claims she is the vice President, not helpful at all. The Florida highway patrol should not use them. So disgusting

This place is horrible they charged me $1532.20 and added $38 every day i didn’t pay for a lisence plate 0/10 don’t recommend

A wrecker service thats in vero but cant tow from indrio road how u making money denying customers thats not even 10 miles away

If I can 0 stars I would. Prejudice and rude.. obnoxious is the word! Stay away.

Worst towing service ever. Extremely rude. They wont help with anything. High fees and very rude staff.

They are some very nasty people here !

Bad service, super rude and ignorant people

Lady who answered the phone was very unpleasant.