First I will like to give lex a big thank you for the service provided i had broke down and needed a tow asap. I called and shortly they dispatched him to me and he showed professional support will highly recommend thank you autopros u guys are awesome
My vehicle was towed to this facility. After paying the balance and retrieving my car, I immediately noticed that my front bumper was damaged, damage that was not present before the tow.
I reported the damage to staff on site. Tow yard personnel acknowledged that the damage occurred while the vehicle was in their care, but when I requested intake photos or video documentation, I was told none could be provided. I connected with the police
This experience was extremely frustrating and disappointing. A towing company has a responsibility to protect vehicles while they are in its custody, and that responsibility was not met in my case.
SCAM ALERT. They left a tow notice on my car in my apartment complex supposedly on the 22 of Dec which is BS, I check on my car daily that’s parked in my paid for spot in front of my rented garage. There was no sticker on the car yesterday or the day before. They said they would tow it by Dec 26. Merry Christmas to me I guess… Had to spend a few hours away from my family on Christmas Eve to deal with this shit…. what a POS company trying to scam people especially during the holidays.
Tow’d my clearly permit marked car at 3:30am. Not parked illegally, quite literally in MY reserved space at the complex. Purposely sent to voicemail for a good 30min to avoid calls. When they finally answered the phone is was straight attitude. Real professional
How in the world is this company still a thing lol they are definitely the worst company I’ve ever came across so horrible I don’t know how they live with themselves they making such a huge difference in the world doing what they’re doing. I got towed in a area with no signs or anything I had to call the police to see where my car was or what happened.
This is not the place for business for anyone I repeat stay away from this place and the people. I purchased a car from them not sure if they are family or related to the business. I was told one thing after the other. I waited five days just to receive my car from them they don’t car how they do business. They insult you through messages and deny everything.
I paid to get the car registered and they never gave me back my balance told me to stop messaging them, nor did they uphold any part of the deal with the car when it rained for the past few days the trunk and carpet was soaked with rain water. It had electrical issues that stemmed from the aftermarket radio they installed. They do horrible mechanic work. It was causing all the lights on the dash to throw faults codes. Told me it was his personal car only to make the sell.
The car left me stranded and they did nothing about it. If you value yourself, time and money do yourself the favor and stay away from people that don’t have respect or value in how they conduct a business. One star should not apply to this place.
Apts should not use this company , they tow for no reason . I have a parking sticker. This is the second time I have dealt with them. They should be arrested
These corrupted humans towed my car at my apartment complex. I have been living at my apartment complex for a year now, and all the sudden, they’ve towed my car and auctioned It off. I just don’t get it why people can be so cruel. I’m assuming it’s money hungry. Money hunger has caused people to behave in this manner and I have lost faith in these corrupted people.
Incredibly rude staff. 1.7 stars seems awfully high for a company that charges over $200 to pick up one vehicle, with no visible tow signs at their locations.
They towed my car even though I had a parking pass. I caught the driver as he was leaving with my car and told him the parking pass was in my car and he said to give him 50 dollars and I could get my car back. After I gave him the money and he drove off with my car anyways. He looked Arab and had a long beard. I suspect he pocketed the money and still made me pay another $184 dollars to get my car back once I went to pick it up. This company needs to ensure their workers aren’t exploiting people and pocketing money.
This company has unlawfully towed my boyfriend’s car from visitor parking at 2 different complexes twice now. They prey on college students and cause major inconveniences that impact people’s livelihood so that they can cash in. They also damaged his vehicle and said they didn’t have the “before” pictures like they are supposed to.
parked in the back of the apartment complex, surrounded by empty spots to run in and deliver a pizza. within 3 minutes my car was in the air. apparently, they would prefer you park in the street with your hazards on and block traffic/other vehicles than choosing the safer, more considerate option! (empty spaces upon open spaces with no signage or reserved markings) very strange and weird behavior, insanely obvious greed. hope the man that watched me park and unload a stack of pizzas has the day he deserves
These people towed my rental car from my own apartment complex where I pay rent because I forgot to put a sticker. Then I couldn’t get my car for 2 days because the title of the car is with the insurance company and they charged me extra on top of it. There’s a special place in hell for people like this . I understand if I parked somewhere illegally or if it was my fault . I would give them a negative review if I could.
I work security at a site and these guys towed my car. Even though I told them I work there and there's no designated place for me to park they insisted that I must be wrong and that I had to pay the full price in order to get my car back. My job had to intervene in order to get my car back. Wouldn't recommend.
Terrible service, damaged the undercarriage of my car, denied and wouldn't even talk about it after an almost $350 bill to tow from Valrico to downtown Tampa. In the end, I paid for the damage myself, it would have been a wash taking them to small claims court.
Really bad towing company. I was in suncoast for not even 20 minutes dropping something off to a friend and they towed my car for absolutely no reason. They prey on vehicles and I tried to talk to the tow truck driver and he refused to even tell me where to pick my vehicle up and continued to drive off.
If I could give this company 0 stars I would. They are rude and unprofessional, and they tow cars and make up excuses. My car has been towed several times since living in my complex and its always my car. This is now harassment at this point. I am literally at work and my car was towed because the handicap decal was not displayed. The tow truck driver made the comment that he knows we have one because he sees it all the time but it just wasn't displayed so he took the car. Whatever happened to humanity and common decency?? This is all a scam.
I am visiting my sister and woke up without a car. There's no signs up saying that you will be towed. There isn't any contact info posted anywhere once you have been towed. You have to call the non emergency line. They pick and choose who they tow. Newer cars are being targeted. Depending on how much money they're trying to make a night. I parked in the same spot the night before. The fact they are walking around looking into each car for permits is definitely a scheme. $225 flat fee to go 5 miles up the road. That's how you know it's a scam. $35 a day. $70 if you come after 6. So on top of the high fee, they close early. For the people who have to work we have to wait another day and pay $270 or pay $295 after 6. They're Scammers and this should be illegal!
Worst customer service ever! Very unprofessional. They towed my car by mistake and damaged it. Then they refused to fix it. I was told twice a supervisor would contact me and never did. They have been refusing my calls. I highly recommend using someone else if you need a tow
Everywhere else, is says 24/7. The number listed is incorrect. It really is a different number. You call and nobody answers. Towed my car from in front of my apartment but doesn’t want to answer the phone. I’ve been calling for hours.
Worst service I’ve ever received in my entire life. Had us waiting outside for over an hour to get our car back that was parked in a PARKING GARAGE. Never in my life have I had worse experience, and the man who served us made it even worse. I think I’d rather leave my car there for the rest of time than ever have to deal with these people again. Horrible service, promised us multiple times they would be there “within 10 minutes” and ended up waiting an hour. I understand you don’t really have much of a choice but to go and deal with it but this is just absolute robbery and terrible people.
Predatory towing company. For a simple 2 mile tow, getting your car back will cost you 200. Definitely a criminal rate, 160 for a hookup. They will also unlawfully tow your car at times. Not to mention damage your vehicle. Shame on the college apartments like halo, Metropolitan, Standard and others for using this company. If you think your car was unlawfully towed make sure you file a report and also contact authorities.
Autopros is a company with passion .When my car was towed they toke time to explain to me the reason and advised me of the towing policy. They also reached out to the property to ensure all residence had a current update on the towing policy.. Also the manager made contact with me on the services and the towing fee was reasonable. Your staffs were very polite.
I honestly cannot believe this company is still in business, towing properly marked cars, towing cars parked in proper visitor parking, all of the above. Our car was parked in a visitor parking spot because we didn’t have the new tags for the complex yet and they towed it from a visitor spot. Their hours are also horrendous and make it very difficult for people to get their cars back after they’ve been towed. Not to mention the honestly predatory and exploitative behaviors regarding USF students. Obviously they have contracts with student housing complexes in the area which isn't unheard of however the way they specifically operate is so greedy. The lady who answers the phone is insanely rude and disrespectful and doesn’t care about the bind they put people in. They will charge you for having to hold you car for you even though their hours don’t allow for people who have actual jobs that do good in the world to come acquire their car. I can’t begin to explain how royally messed up and gross this company is. the most unimpressive, incompetent, unprofessional, towing company i have ever had to deal with.
Sure wish we could give a negative one star. This company is the worst of the worst. They are in collusion with several student apartment parking lots. They prowl and patrol these parking lots, even making up violations and towing cars with parking stickers on them. It is obvious that they have arrangements with the facilities where they share the massive amounts of money they acquire by exploiting these young college kids. The state needs to intervene and shut them down. There’s a reason that they have a one star rating while other companies don’t. I have reported them to several entities and will continue to because they just ripped my daughter off today who pays $50 a month for parking and has a sticker on her car showing the permit and they still told her and now she hast to try to get her car back at a cost of two or $300 and miss a very important test at school. This greed needs to be stopped immediately. When you read these reviews there can’t be this many people with the same problem, all making it up. Put them out of business immediately.
If I could give negative stars I would. I was delivering food for Uber and entered into a student living apartment complex with an open gate and no lit up signage saying private property- Tow away zone. I was gone for a total of 6 minutes and as I am walking back into the parking lot they were pulling away with my car. This man was obviously prowling the parking lot looking for a job. The parking spot had no signage saying I couldn’t park and the only sign stating tow away zone was posted on the fence that was open and off to the side. I made an appointment for 1pm today to pick up my car and they didn’t even show up until 2:10pm. Actual garbage human beings.
The location on E Broadway is literally the worst. Like the other reviews if I could give 0 stars I definitely would. They illegally towed my car stating that they did not see a parking pass (when I called). Once I arrived at the location and pointed to where the parking pass was at and had been when they towed it they still would not release my car without getting the “ok”. The parking pass was in the rear view window the entire time. This caused me to miss a very necessary doctors appointment due to no transportation. This has been the 3rd encounter I’ve had to deal with this place. My second encounter was when I had my rental car backed in unloading it from a trip the tow man sat there and watched me unload the car. By the time took the last load upstairs and came down to return the car to the rental company (a total of Maybe 5 mins) he was already trying to hook it up. Dude I completely understand they are in the business of making money but can we at least have some morals. Please don’t do business with this company rather is for your apartment complex or personal life. They will do nothing but cause headaches.
May 19, 2022
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