Ernie showed up within 20 minutes of my request for roadside assistance!! I told him the issue that I was having and he knew exactly what to do. He was very polite, knowledgeable and got the tow done very quickly so we wouldn’t be waiting in the cold weather. I was home within 30 minutes of requesting a tow which NEVER happens when waiting for a tow truck so this was a HUGE RELIEF on me! If you’re in need of a towing service, I highly recommend Matchett Towing and Recovery!!! 10/10 customer service!!
Got into an accident at 2:15 and they pulled up within 30 mins and had my vehicle up and gone in 10 mins flat! Ernie was the driver! This guy was amazing! Super cool and help me out with getting the stuff from my car (discreetly) with a quickness! I highly recommend this company for any and all towing needs!
Incredible experience with Matchett Bayside Towing & Recovery! Steve (Truck #22) stopped to help us when we were deeply stuck in sand with my van and children.He was professional, reassuring, and incredibly kind, making sure my kids were safe and calmly explaining everything as he worked. Steve handled a very heavy vehicle with skill and care, and truly went above and beyond what anyone would expect. His compassion and understanding made a stressful situation feel manageable, and I’m deeply grateful! This company — and especially Steve — represents the very best of community and service!
Cody just did a tow for me and I can say best guy/tow company I can think of he don’t just care about his job or money but care for you as a customer and a person also if your feeling down after you talk to him I bet you want no more GREAT GUY !!!!
Ernie was incredibly helpful and prompt. He helped us avoid extra towing fees and went the extra mile to make sure our vehicle was safe. We appreciate his friendly nature and diligent work. We will use him in the future if at all possible.
I called Matchett Towing after my car's water pump went out. Ernie called me on his way to my home and my car was loaded on his flatbed hauler within 20 min. Ernie was professional and explained what he was doing. Payment was simple using my card. I would highly recommend Matchett Towing and the excellent service provided by their driver Ernie.
Truck broke down at a busy intersection today. Called Matchett’s and Leo showed up in minutes. Had me loaded in less than minutes and dropped it off at Weeden’s. Leo worked carefully and quickly. Hard to find someone who can do both well. Couldn’t ask for a better guy to work with.
My car broke down tonight, and my driver Leo showed up faster than I expected, and he did an awesome job. He was friendly and worked probably faster than any tow truck driver I’ve ever used before. I would definitely use Matchett again (and I would request Leo if I could!).
Ernie reached out promptly after I called my insurance company to get me help changing a tire I did not have right lug nut key for. He was very polite upon arrival. He had all the equipment to quickly change my tire and put my spare on. He even gave me his business card before he left. I would use this company again if I ever have car trouble.
I wanted to give special thanks to Leo for above and beyond service during a difficult time. My mother was in a car accident (and is ok now), and Leo was there to handle the totaled vehicle. His open and friendly personality absolutely made the event easier to deal with. Thanks again Leo.
Dodge work van wouldn't start at a customer's house. Called Matchett and Ernie was there in less than 30 minutes (was quoted 32 minutes) and had the van on the flatbed in literally 5 minutes. Got it off and parked it perfectly in the designated spot in another 5 minutes. Payment situation was seamless. Super friendly and personable. VERY good at what he does. Made a crappy situation almost enjoyable. The lady on the phone (sorry, forgot her name) was super nice too. Will definitely call again if needed.
Ernie with Matchett towing is awesome. My truck broke down at a gas station, Ernie was nice enough to stop and check on me. He got the truck loaded quick and got me home safe.
I had my car picked up for repair and the service was excellent. Leo, the person who came, was very polite and professional, making sure my car was safely taken care of. He also gave me helpful suggestions on how to move forward with fixing the problem. I really appreciated his kindness and efficiency—I highly recommend their service!
Let me start off by saying I love Matchett towing services. The dispatchers are always nice, patient, and very professional. The driver Ernie contacted me 15 minutes after I placed the call for tow services which is awesome and unheard of because normally it takes atleast an hour for a driver to make contact. Ernie was already in route to my car!! He was very nice and respectful and overall concerned about what was going on with my car. Ernie you are a excellent face for the company thanks again!
The Tow Operator, Leo, was quick, kind, and helpful. He arrived ahead of the estimated time and quickly got my vehicle turned on and onto his truck. He was professional, kind, patient, and understanding. I am thankful for his quality service and can’t recommend him and Matchett towing enough!
I want to sincerely thank Leo for his kind service on Thursday, September 25, 2025. During such a traumatic time of my accident, Leo was calm, patient. And vey compassionate. He even aided me in unloading my vehicle before it was towed. I can’t thank him enough. The following day I had to go to my vehicle to retrieve a few items that I forgot and everyone in your office were also very kind and helpful. Well done Matchett on creating such a work culture and for your dedication to your clients!!
Leo helped us move a large toolbox that was way bigger than anything we could have handled without him. He was super helpful and made moving this super easy. If I ever need any towing or hauling he will be my first call.
Ernie was professional and very personable. He arrived quickly and got to work immediately. He performed the requested service efficiently without any damage to my vehicle. Exemplary employee. Need more like him.
Highly recommend Matchett Towing and Recovery! Price was great and they were there to get my truck within 10 minutes. Robert, the driver, showed up and he was very professional and polite. He reassured me that it was going to be ok and got my F350 loaded up quickly. Robert also worked with me with getting it off loaded in a very tight spot at my home. Thank you very much Robert!! Great job!
Ernie came removed 3 vehicles and 2 boats. It took Matchett a few trips. Excellent service from start to finish. Thank you to all involved with the removal of stranded vehicles. Your customer service was excellent and that's very difficult to state anymore. Great job!
Leo was absolutely amazing! He was prompt, friendly and very knowledgeable. If I have another breakdown (hopefully I don’t, lol) I would want Leo to be the one to come help me.
Hopefully won’t need a tow again soon but if I do I will DEFINITELY use them again! So thankful for Leo! My daughter was driving my car while I’m out of town and it suddenly wouldn’t start. She tried what she could but nothing worked, so I called a tow truck. This was the third company I called. The first one was going to take 2+ hours, and while we understand how overworked tow truck drivers are and would normally be patient, I didn’t want my daughter stuck there alone well after dark. The second company wanted almost $300, which in my experience seemed like too much even for ‘after hours’). The Matchett dispatch woman was so understanding and nice and they gave a more reasonable quote within the range I typically would expect, and promised a timely pickup. They sent Leo as the tow truck driver, and he made it to her in just 20 minutes. My daughter kept me updated and called me when she made it home. Her experience with Leo/the tow was exceptional, which gave me peace of mind, and the company made it easy for me to pay from out of town. What could have been a much more stressful, scary, or expensive night was made manageable, safe, and affordable thanks to Leo and the team!
Absolutely love this company, great staff, great dispatch, great service! Robert was super friendly, very quick, and got the job done! Highly recommend !
Robert Hammac is the best! I needed my son's oversized truck towed. I have already had 3 other tow truck companies to try to tow it with no luck. Robert came to my rescue. He was able to load it and he was very gentle with it. Thank you!
No one ever wants to have to be towed, but I just want to say what a Great experience it was. Robert was to me & had my truck loaded & delivered in no time. He was very polite & caring of my truck. Thanks again Robert!!
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