⭐️⭐️⭐️⭐️⭐️ If you have to get your vehicle towed (and trust me, I hope you don’t!), there's no better crew to save the day than Matchett's Towing and Recovery in Pensacola! From the moment I called, Nicole and Rachel made me feel like I was checking into a 5-star hotel—who knew a towing experience could come with such VIP treatment? Chris, the hero of the day, managed to work magic on what felt like an impossible job. I half expected him to walk on water after watching him move my stubborn car like it was no big deal. This team turned my unfortunate situation into a surprisingly pleasant experience. Matchett’s, you rock! Hopefully, our paths don’t cross too soon, but if they do, I know I’m in the best hands!

Florida Real Estate

10/15/2024 16:43:00

Absolutely Amazing customer service, I was already frustrated dealing with a truck on the navy base having to be towed....and after I was told 4 times the amount from another company the day before Mr. Ernie was a blessing!! All I can tell you is that when I googled tow services it was way too many to determine who especially since I'm not from here. This was my 4th call and I am grateful for the management and team that assisted me on a Sunday afternoon here in lillian Al.

amanda journell

10/21/2024 02:35:04

I had 2 vehicles impounded, which were towed by matchett towing when I picked up my vehicles i was charged almost $850. Upon return home, I saw that both of my vehicles were damaged. Matchett had me text the photos, but when I sent the invoice I received no response. Now they claim no responsibility since the police had my cars towed. This company was overtly careless with my property and haven't offered so much as an apology. Please, use another company. You deserve better.

Llana Allister

06/20/2024 21:21:30

Erine the tow truck driver is one of the best tow truck operators that Matchett has on. There team. He is very respectful and has great customer service skills and is very patient with the elderly. He treats everyone with kindness and respect every day on his job. No matter what the day brings in the tow business. Highly recommend Erine. The company in general is one of the best in the county The owner is a great guy and will work with you as well. What people fell to realize is that a job is a job if they have signs up then that is a place that they monitor frequently for violations. Don’t have to ask or give a chance to make it right there signs are posted. So great works to everyone at matchett towing. Erine needs a raise he has a hard job and is great at it. Leo is an awesome person as well.

bama boys recovery

11/19/2024 04:12:06

The receptionist was courteous, fast, and clear with instructions. The 2 men who towed my totaled Subara WRX were so helpful and also concerned about how I was doing. They even helped clean out my car. The yard is organized and safe and easy to get to your vehicle. Everyone was so helpful. Thank you so much.

Holly Hurley

01/23/2024 14:04:31

I was involved in an accident that left my vehicle totaled. FHP called Matchett Towing and they were there in no time. The driver was very friendly and helpful. After expressing his dislike of electric vehicles, (Sorry about that!) he had it up on the rack and out of there in minutes. I called the next day and the lady I spoke to in the office was super polite and helpful. 5 stars, would certainly recommend these people any time you need a tow.

Luke

05/20/2022 18:59:56

Picked up and towed our Nissan frontier from the rec side of the road. It was painless drivers and everybody I talk to their especially the lady at the front desk or just as nice and helpful as I can be.

Bob Klein

09/29/2023 10:28:40

Robert was very professional and great help! He was on time and worked fast. I highly recommend them!

Leeta Rutherford

10/13/2024 15:22:41

Our truck was towed by Matchett two hours after running out of gas on a back country road. A week later we paid nearly $900 to get it back. Once we made it off the lot we could not get over 1500 rpm. We started trying to figure it out. Guess what? Our truck was used for parts while parked on this lot!! We are missing sensors and multiple covers including an engine cover! 😤😡

Mac Makepeace

07/26/2024 16:20:24

We needed our car towed 65 miles. Cody from Matchett handled our needs in a timely and professional manner for a reasonable price. Thank you!!!

Alvin Nelson

03/27/2022 21:36:23

The tow truck driver was really awesome and very good at his profession very knowledgeable stay Safe on them dangerous roads God bless

matt choochoo taylor

04/18/2023 06:10:24

horrible customer service. ernier is very rude and does not respect the elderly. do not give these people your business

cj nicholson

10/05/2024 17:03:25

Let me just say, this has been the best experience I've had in awhile with towing. My car broke down unexpectedly and i went through my insurance(Geico) and that how I ended up using Matchett towing company. Not sure who is the lady that answers the calls ,but she is very sweet and answered all of my questions to a T. I had Robert as my tow driver and he is AMAZING! He is so nice and got the job done! What I value the most is that he kept in touch with me to let me know he was on the way and kept me informed if anything came up. In other words, Request Robert he's great! Overall, Matchett Towing is a great company and would highly recommend!

Tamia Barnes

11/09/2022 17:53:45

My car needed a tow yesterday. I am covered by roadside assistance on my insurance. Leo with Matchett was dispatched. Initially I was given a wait time of about 90 min (not bad at all). Leo called, told me where he was and said he was on the way to me. I waited under an hour for a tow. Leo was quick, had my car loaded quickly, took it to the shop of my choice, had it unloaded in a matter of 2-3 minutes. Great service, great communication.

Lisa Ayres

02/22/2022 17:33:15

Century police found our stolen car and had it towed back to Pensacola via Matchett. Matchett mailed a registered letter to us 12 days after taking possession of the car. The statues state that the letter must be postmarked within seven business days. The FL statues for consumers rights were ignored by this business. I presented this fact to the owners. After a steamed debate with them, it was decided to refund the three days storage charge that the business was not entitled to receive The towing rate per mile is on the high end of average. The admin fee of 5% and the convenience fee of 5% is on the high end as well. The office closes early on Fridays and is not open on weekends, expect to pay a storage fee for these days too. A lot of drama could have been avoided, if the business was professional.

A Dream Away

11/24/2022 13:11:34

Corey was exceptionally polite and professional, and made a rainy day much brighter. He went FAR BEYOND out of his way to accommodate us getting our vehicle taken care of. We appreciate these guys a lot. We will only use these guys down here now, period.

Stevo Bradley

01/06/2023 23:29:11

9.7.22 (10 stars for excellent roadside assistance!!) We were on our way to Dry Falls, WA. to celebrate my husband's 90th b.d. My front bumper fell off and was dragging on the highway. (I drive a Ford Focus and the is the 2nd time this has happened.) I am a AAA member but did not call them because the service is too slow. I pulled over to the side of the road (we were 20 minutes from Hartland in the middle of a dust storm). I located a local service, Matchett towing and Recovery. The response was speedy and amazing! His first concern was our safety! When he arrived he said he could fix things then and there. The driver performed a small miracle by getting down on the pavement and simply reattaching the bumper to the car!! He had all the necessary tools. It was if an Angel had descended to assist us. He was concerned with our safety and well being. What is most amazing is that his charge was below expectations and happily paid. We two old people could have easily been taken advantage of and overcharged but we weren't. It was heartwarming to meet a decent, honorable man who just wanted to help and did everything he could to make things work and for us to continue our trip. We were pleased and delighted with his personality, character, and skill. Totally impressed!! He earned 10 stars!!! He's a winner!!

Quinn Woodworth

09/09/2022 04:10:10

Answered when I called. Very prompt to show up. Very courteous. Rob was awesome that towed the truck. Thank you so much.

Lisa Nolan

05/07/2024 19:59:17

The front desk was very friendly and understanding. The tow truck driver did the extra work of picking up the stuff that came out of my vehicle from my wreck, including my grandmother's blanket. He was very nice and took the time to get the truck in a good position at my home.

James Haley

09/08/2020 20:21:15

My car was towed to this lot by Florida Highway Patrol. Since I am a dealer and the vehicles we have on our lot do not get titles to us I already knew this process would be difficult. I called to see exactly what I needed before I drove over from Alabama to pick the car up. I brought the bill of sale from the auction, my business license, my insurance and dealer tags. Also had access to any other documentation needed in order to prove this was MY car. I really had no problem with needing to get whatever was needed. I did have a problem with the attitude I got from the “lady” in charge. From the very first words this so called “lady” spoke to me she was rude and unprofessional. In my business if I spoke to people that way I 100% would expect to be out of business. It cost me $354 for a tow from the Florida Welcome Center to their tow yard and for the car to stay there for a few hours. If that is not price gouging because of someone else’s unfortunate situation I don’t know what is. My guess is that their business model has been reformed to repos and rotation calls from the police in order to fit their bully type attitudes. Probably can’t get real business off the streets anymore and have to rely on making people pay top dollar when they can’t shop and have no choice who the state or county uses. I would never in a million years use this company under ANY circumstance. My mom always taught me to treat people the way you want to be treated. Maybe these people didn’t get this life lesson. Or maybe they just want to feel empowered because they have your car and know there is nothing you can do about it. Either way... THEY SUCK!

Used Car Factory

03/05/2020 13:29:30

Tow truck driver was great. Transparency in terms of final towing cost was not great. they would not even give me an approximation as to what the towing fee would be until we got to the drop-off destination. However they were very timely and came out immediately to my location. My situation was somewhat unique as well. But definitely one of the best towing companies in Pensacola.

Robert Cook

06/06/2020 15:41:16

Had a vehicle towed that was parked in a reserve space. Very prompt. Great driver

brian randolph

07/28/2024 16:40:30

Contracted towing via non-emergency USAA roadside assistance service. Took 4 hours of PTO to wait for the wrecker to show at my house. Nothing. Not even a phone call. USAA set up an APPOINTMENT through the same contractor Sunday morning. I waited until the time window was up and nothing. I called but went straight to voicemail which was full so I couldn’t even leave a message. No show x 2 and no contact. I have recommended USAA remove them as a service provider.

Stephen Sapiera

08/14/2022 13:50:15

I would recommend them to anyone, timely and respectful. The driver worked around a difficult situation to load my truck, and did so efficiently. Best towing experience ever, would give 10 stars if I could.

Casey Sparks

02/12/2022 17:03:15

My father was severely injured in an accident, and his work car was brought here. The front office staff are completely rude, and could not be bothered to go check the cab for my dad’s glasses when his employer called to ask. I went to go check on my own time and was hassled for about 20 minutes because I was the driver’s son. I described the truck to a T. They wouldn’t even check my I.D.

Bill Cheney

12/07/2018 18:39:21

Try telling my wife they gonna sell car and put 3k lien on her. Our car was stolen an didn't notify us til was almost to late for us to recover. Losers hope I never deal with them again. Last I used them took over an hour to get to us then got two more calls and told us we either ride with them or they will drop us and motorcycle off on side of road broke down. And that's a 150$ tow. Got home 4 hours later and 150$. Crooks Dirtbag douches.....

Joseph Gaudet

10/25/2019 13:56:04

If I could give 0 stars, I would. The dispatcher was extremely rude to me when I was just trying to get an estimate. I asked her if she could give me an estimate on a tow that would be 21 miles and since she was at a desk, I figured it's part of her job to do math for a complete total other than stating it was x amount of money per mile, she proceeded to tell me rudely "Well, you can do the math just as much as I can." I then told her "Thank you for your incredible amount of rudeness, have a great day." I then called back and asked for management and she said she wouldn't send me to them, and to call back tomorrow. Then I asked her her name and instead of telling me she proceeded to ask me why, I told her she was extremely rude and I just wanted to talk to a manager, and she then hung up on me. Super unprofessional.

Taylor Morgan

09/03/2018 23:50:26

I needed a tow and was not able to be near my vehicle or at home when they dropped it off. I also was at work and unable to answer call backs but was able to get my husband to call for me to make sure I could pay their invoice. We love quite far out but the price was very respectful and they left my vehicle right where I asked. Thank you so much!!

Rachelle Goude

02/26/2020 12:57:07

These people towed our sons car when he got into an accident. My son had a $700.00 electric guitar in the trunk of his car. Someone with their company took his guitar and broke it in half, because we had decided to go with another company to do the paint and body work on his car. I called to speak to one of the their administrative personnel about filling an insurance claim so our son could get his guitar replaced. But they swear up and down that they didn’t brake it. Even when the car was locked in their compound. They were the only ones who had access to his car from the seen of the accident, to the point when our son’s car arrived at the body shop which ultimately done the repairs on the car. Steer away from this company. Your property might get damaged.

Alpha and Omega ministries Pensacola, Fl

06/30/2020 00:31:52

It was easy to get my car back . They were cool about the whole process

Vince Blue

07/26/2024 19:36:39

Address:	125 Van Pelt Ln, Pensacola, FL, United States
Phone:	+1 850-477-8574
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 114 Reviews
ZIP Code:	32505
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

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