Matchett Towing and Recovery in
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Address:125 Van Pelt Ln, Pensacola, FL, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
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Website:
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Zip Code:32505
Working Time and Location
What clients say about Matchett Towing and Recovery in Pensacola (FL)
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Ernie reached out promptly after I called my insurance company to get me help changing a tire I did not have right lug nut key for. He was very polite upon arrival. He had all the equipment to quickly change my tire and put my spare on. He even gave me his business card before he left. I would use this company again if I ever have car trouble.
Oct 21, 2025 -
I wanted to give special thanks to Leo for above and beyond service during a difficult time. My mother was in a car accident (and is ok now), and Leo was there to handle the totaled vehicle. His open and friendly personality absolutely made the event easier to deal with. Thanks again Leo.
Oct 18, 2025 -
Dodge work van wouldn't start at a customer's house. Called Matchett and Ernie was there in less than 30 minutes (was quoted 32 minutes) and had the van on the flatbed in literally 5 minutes. Got it off and parked it perfectly in the designated spot in another 5 minutes. Payment situation was seamless. Super friendly and personable. VERY good at what he does. Made a crappy situation almost enjoyable. The lady on the phone (sorry, forgot her name) was super nice too. Will definitely call again if needed.
Oct 16, 2025 -
Ernie with Matchett towing is awesome. My truck broke down at a gas station, Ernie was nice enough to stop and check on me. He got the truck loaded quick and got me home safe.
Oct 10, 2025 -
Leo was awesome. Had to get my tool box out of the shop I was at. Leo went above and beyond with helping me secure and relocate my box to my storage unit. I would highly recommend and will be asking for Leo in the future.
Oct 09, 2025 -
I had my car picked up for repair and the service was excellent. Leo, the person who came, was very polite and professional, making sure my car was safely taken care of. He also gave me helpful suggestions on how to move forward with fixing the problem. I really appreciated his kindness and efficiency—I highly recommend their service!
Oct 02, 2025 -
Ernie, my tow truck driver was professional, courteous & helpful from start to finish! Thank you for arriving early & taking care of everything. Their office staff was pleasant & made it easy to set-up an appt. Afterward, they sent a receipt so I could rqst. a reimbursement. Great job Matchett!
Oct 02, 2025 -
Let me start off by saying I love Matchett towing services. The dispatchers are always nice, patient, and very professional. The driver Ernie contacted me 15 minutes after I placed the call for tow services which is awesome and unheard of because normally it takes atleast an hour for a driver to make contact. Ernie was already in route to my car!! He was very nice and respectful and overall concerned about what was going on with my car. Ernie you are a excellent face for the company thanks again!
Oct 01, 2025 -
The Tow Operator, Leo, was quick, kind, and helpful. He arrived ahead of the estimated time and quickly got my vehicle turned on and onto his truck. He was professional, kind, patient, and understanding. I am thankful for his quality service and can’t recommend him and Matchett towing enough!
Sep 30, 2025 -
I want to sincerely thank Leo for his kind service on Thursday, September 25, 2025. During such a traumatic time of my accident, Leo was calm, patient. And vey compassionate. He even aided me in unloading my vehicle before it was towed. I can’t thank him enough. The following day I had to go to my vehicle to retrieve a few items that I forgot and everyone in your office were also very kind and helpful. Well done Matchett on creating such a work culture and for your dedication to your clients!!
Sep 30, 2025 -
Leo was amazing. Highly professional and kind. He picked me up within 20 minutes of making a call and got me where I needed to be. Can’t recommend him enough!
Sep 29, 2025 -
Leo helped us move a large toolbox that was way bigger than anything we could have handled without him. He was super helpful and made moving this super easy. If I ever need any towing or hauling he will be my first call.
Sep 26, 2025 -
Ernie was professional and very personable. He arrived quickly and got to work immediately. He performed the requested service efficiently without any damage to my vehicle. Exemplary employee. Need more like him.
Sep 25, 2025 -
Highly recommend Matchett Towing and Recovery! Price was great and they were there to get my truck within 10 minutes. Robert, the driver, showed up and he was very professional and polite. He reassured me that it was going to be ok and got my F350 loaded up quickly. Robert also worked with me with getting it off loaded in a very tight spot at my home. Thank you very much Robert!! Great job!
Sep 18, 2025 -
Ernie came removed 3 vehicles and 2 boats. It took Matchett a few trips. Excellent service from start to finish. Thank you to all involved with the removal of stranded vehicles. Your customer service was excellent and that's very difficult to state anymore. Great job!
Sep 17, 2025 -
Car broke down called and they had a rollback there in 15 min. Driver was very pleasurable and talkatibe, and knew his stuff about towing. Had my car loaded in minutes and we were on the way. Will definitely call them again if I need a tow amd would suggest them to anyone.
Aug 25, 2025 -
These guys did an amazing job. They got to my work truck stuck in a sand pit in a much shorter time than any other towing company has done for me. Robert got me out of there and back on the road very well. 10/10 recommend
Aug 22, 2025 -
Just a few words to let you know how very pleased we are. I must say you've put together a fine team. Robert Hammac has great skills and more importantly, good attitude, always greets you with a smile, answers the phone and/or returns calls the same day if a message needs to be left. He has been beyond helpful and an absolute a joy to work with. He is most definitely an asset to your company.
Aug 02, 2025 -
Hopefully won’t need a tow again soon but if I do I will DEFINITELY use them again! So thankful for Leo! My daughter was driving my car while I’m out of town and it suddenly wouldn’t start. She tried what she could but nothing worked, so I called a tow truck. This was the third company I called. The first one was going to take 2+ hours, and while we understand how overworked tow truck drivers are and would normally be patient, I didn’t want my daughter stuck there alone well after dark. The second company wanted almost $300, which in my experience seemed like too much even for ‘after hours’). The Matchett dispatch woman was so understanding and nice and they gave a more reasonable quote within the range I typically would expect, and promised a timely pickup. They sent Leo as the tow truck driver, and he made it to her in just 20 minutes. My daughter kept me updated and called me when she made it home. Her experience with Leo/the tow was exceptional, which gave me peace of mind, and the company made it easy for me to pay from out of town. What could have been a much more stressful, scary, or expensive night was made manageable, safe, and affordable thanks to Leo and the team!
Jul 30, 2025 -
Great service from start to finish. Dispatch was so helpful and knowledgeable. Only waited 1.5 hours for a tow. The tow truck driver, shout out to Eddie, was able to maneuver the tow truck like a magician, and handle the whole tow all on his own with a smile on his face. I won’t go anywhere else.
Jul 29, 2025 -
Leo is a lifesaver!!! I was on the west side of town when my mom’s car unexpectedly wouldn’t start. He called to let me know he was on his way. When he arrived he helped troubleshoot the potential cause and gave helpful suggestions. He made sure I got into the tow truck cab safely. During the tow/drive he was very professional, kind, and we had great conversation. Because I was alone with the car when it failed to start, in front of a closed business, and at nightfall, I was honestly scared and anxious about being stuck there OR riding alone with a stranger. but Leo’s professionalism, promptness, and very obvious care for his work put me at so much ease and I felt very comfortable/safe the entire time. I cannot thank him enough for helping me tonight and I while I hope to not need a tow anytime in the near future I will definitely be keeping his card on hand and recommending him to others.
Jul 29, 2025 -
I had such a great experience! My tow guy was named Ryan and he got my car up and secured quick and easy and helped me with all my questions and even texted me a picture of where he parked my car at the dealership he dropped it off! He was so helpful and was very nice and did a great job! Thank you Ryan you rock!
Jul 25, 2025 -
Absolutely love this company, great staff, great dispatch, great service! Robert was super friendly, very quick, and got the job done! Highly recommend !
Jul 24, 2025 -
Robert Hammac is the best! I needed my son's oversized truck towed. I have already had 3 other tow truck companies to try to tow it with no luck. Robert came to my rescue. He was able to load it and he was very gentle with it. Thank you!
Jul 20, 2025 -
Leo was wonderful. Showed up quick-super professional and absolutely knows what he’s doing. I will be keeping his card hoping I don’t need it again-but the best tow guy in the Pensacola area hands down.
Jul 20, 2025 -
Friendly and efficient service by Ernie of Matchett Towing! He got to me in record time (an hour earlier than estimated by Geico) and loaded up my car quickly. He even helped me get my bags up into the cab of the tow truck. I was impressed and relieved by Ernie’s professionalism and kindness.
Jul 16, 2025 -
Leo helped us today and was amazing.He arrived 30 minutes before the ETA and helped us with everything. He was really friendly and professional at his job. We were grateful for his services and will be calling Matchett for our future needs!
Jul 10, 2025 -
Robert was a very nice driver. He towed my vehicle back to my father’s, when we couldn’t get it to start. Made it very easy for a girl who didn’t know what she was going to do. Insured me that my vehicle would make it to the destination safe.
Jul 10, 2025 -
I've never been towed before until a few days ago. I was with one of my good friends in awful traffic and we were so embarrassed. This nice guy named Robert showed up quickly and he was professional but he was super nice and not only did he help ease with with our worry but we no longer felt embarrassed and that was the good part of the whole mess. So Robert, thanks buddy for a good first experience for us.
Jul 10, 2025 -
No one ever wants to have to be towed, but I just want to say what a Great experience it was. Robert was to me & had my truck loaded & delivered in no time. He was very polite & caring of my truck. Thanks again Robert!!
Jul 07, 2025
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