ASAP Towing & Storage JunkYard in Neptune Beach (FL)

James was absolutely amazing! Only tow I could find in Jacksonville area with 4x4 capabilities to get our rental car stuck out of soft sand. Did the job in a timely fashion & towed out to me for very reasonable amount. Thank you guys!!!!

I didn’t mind that I got towed from Walgreens, Beach Blvd. What gets into my nerves is when Mike the guy who is in the phone he is so rude, unreliable and they sent me to this very dangerous place to get my car the experience that I went through being in the street for almost 2 hrs and it was so dark I was scared. In my mind what if I will get robbed or rapped in this place and I was eaten by the mosquitoes while waiting for the driver to give my car back! The customer sucks! Horrible night that I ever experienced.

Any review they is higher than a star is a fake review. The lady at the front desk so so rude and disgusting but I just found out this company is be being investigated by JSO for criminal actions. I hope they get everything taken from them. Jax news say ASAP Towing was permanently banned from JSO use following discovery of $181,000 in late payments

Shane was amazing. I have not met one person that had a good experience with their vehicle breaking down. However I will say, Shane made my stressful situation better. He was so kind and understanding and extremely friendly. If I ever (hopefully not) need another tow, I will request him and ASAP towing 100%

Would give zero stars if possible/ The girl on the phone when you call regarding the car was so rude. She hung up on us the first time we spoke and was negative the entire encounter. When we got to the yard to get our car, there was a German immigrant who said the woman who answered the call was so very rude and hurt her feeelings. No need to do business that way. Do better. She needs to be fired immediately. I would never have anyone like her representing my business.

There’s no option for less than one star or I would rate negative 100. Any business that contracts with this company for predatory towing should be boycotted. I went to pick up food at Fancy and my son and his crew went to Home Spun. The ASAP driver did not see me he just saw my son exit the truck and walk off the property the driver immediately towed the truck. Our whole trip was less than 15 minutes and the truck was gone. After a 30 minute wait for someone to show up and release the vehicle I was informed I had to go get cash. No debit/no credit. 161 dollars and 2 hrs wasted so I could patronise 2 businesses in the community where I live and pay taxes.

Horrible company with shady, illegal, and predatory business practices. Will tow your car 2 MINUTES after parking to quickly get some food (with kids inside the car) and they do not even notify you. Who knows what could have happened or what sort of shady things this company gets up to. This is a money hungry business with horrible predatory practices!

Towed my car because my wife bought a drink and went for a walk around the plaza. When i came to pick the car up they dont know how to use a printer to get a print of your license from your phone or how to use wifi print. Stay on hold forever and when they pick up you have to talk fast because all they say is can you hold and hang up. Also charge a crazy fee and do bot accept apple pay or tap to pay. Unethical business practices and behavior

This place is a joke! Suppose to be open right now, I call. Sorry! She gas running late. She will be there in 30 min! It is currently 8:20 am !!!!!!! Update... its now 930am and nobody is here!!

Leaving all 5 stars for Joy and her awesome attitude. Nobody likes getting their car towed, but she made it a much more palatable situation. Super friendly and helpful. Give that lady a raise

Willie was awesome. Was a great help and wasn’t too busy so was able to stick around to give me a tow back instead of having to wait for another driver. Very satisfied.

Listen Santana is amazing! Always friendly and fast service! Definitely the driver we always request! Thanks for everything!

Had an issue with one of their drivers destroying our steering column in our truck and when I confronted him he got aggressive and out of control. I tried to reach out to the owner, no response. They also didn’t respond to the complaints filed with BBB and the FL Attorney General office. On their website they boast about an A+ Better Business Bureau rating. Please make sure to not only give them a bad review on here but file complaints with the BBB and Attorney General, maybe they’ll start responding to issues with their employees!

Unethical and shady business tactics. Hoover around popular parking lots waiting for any kind of reason to tow somebody then don’t provide explanation. I paid for parking and still ended up towed.

TOOK MY CAR FROM A MCDONALDS WHEN I WAS EATING MY MCDONALDS! THE SIGN SAID “Parking only for paying customers.” I GOR FOOD AND PAID! WHY WAS I TOWED?!? NOBODY WOULD TELL ME! THEY FLAT OUT STOLE MY MONEY BECAUSE THEY REFUSED TO GIVE ME MY CAR UNLESS I PAID! ON TOP OF THIS, ITS CASH ONLY WHEN PAYING

Don't go to Atlantic Beach and Park! This company does cars illegally then it charges you over 150 to get it out and then they're not open the hours they say they are so when you go there at 9:00 a.m. you sit there and wait and wait and wait for someone to show up. Very unprofessional company

Had our car towed and THIS PLACE IS FREAKING MONEY HUNGRY! I have never heard of a towing company charging for storage by the hours!!! So they open at 8a and if I didn't get my vehicle out by 3p then it goes up another $30!! They don't CLOSE UNTIL 5P so why would I have to do it by 3p instead of 5p? However, the next day when I went to pick up my truck.. this wonderful lady from the front office was more than helpful!! She even went out of her way to call the POS man that sold us the truck and refused to fix our title when it was the dealers responsibility to do it when we purchased the vehicle. There really are still human beings out there with sympathy and understanding!! And give it a 3 only because of the prices and how they charge but I give it a 5 for the customer service and that amazing woman in the office 😊

Don’t support this business! Like other reviewers, our car was towed from the AB lot across from the police station. We had purchased a ticket from the kiosk, but because we were ONE letter off when we entered in our license plate number they towed us and then made us pay the ~$150 fee. Extremely unethical and predatory business practices.

I had a horrible experience with this company while on a Valentine's Day dinner outing with my significant other. On 2/14/2024, Valentines evening, we parked in an ASAP towing monitored lot in Atlantic Beach while visiting a restaurant associated with this lot. I paid for parking via the Flowbird app which is used through parts of Jacksonville and specifically in the beaches areas. We've used this app and paid for parking many times and it is always very convenient and have had zero issues in the past. However, despite paying for the correct area and lot (or what appeared to be on the app), we come out to our car missing after dinner. We talk to the GM of one of the local restaurants and he says that ASAP has towed many cars incorrectly recently from that lot. I called the number and waited on hold for about 10 minutes before being spoken to by an unconcerned individual who told me where my car was brought to and the cost to get my car back. I told her that I paid for parking and wouldn't be paying their fee as they incorrectly towed the vehicle. She become rude and said that I would have to pay to get the car back and tried to get off the phone call very quickly asking if there was any other information she could provide. So we had to Uber to the lot where the car was with leftover food boxes and melting ice cream on what should have been a fun and relaxing evening together. Upon going to look at my vehicle and get it back, the individual working at the lot stated that there wasn't anything that I could really to if I wanted my vehicle back and I would need to pay the fee. However, once I paid the fee that would likely be little resource or care from the company as they've received their funds they were after. Despite showing proof of paid parking and showing how the user experience is on the app, including how it appeared that I paid for the correct lot, he said that there was still nothing he could do and the managers or supervisors don't want to get involved in these matters and that they get angry if they are 'bothered.' My license plate could have been searched across the app and would validate that I had paid to park my vehicle for the specified amount of time that we would be gone. From my experience and looking at their reviews and other users experience, I find that ASAP towing is acting in a predatory manner to generate additional revenue to their company by towing vehicles that do not need to be towed. I would have gladly double paid for parking if I was alerted to the issue via Flowbird or the company which I would think should have the capability to do this. If there are so many issues similar to this, there should be updates to the system such as better lot designation with surface areas shown instead of colored bubbles that are unclear as to the parking area specifics. Another idea is to have the individual parking spaces have a specific number that you put into the app to ensure you are paying for the right area or QR codes with which lot or parking space you are in. When I think of a towing company, I think of a company that can come tow your car if it breaks down, if the car is parked in an illegal or unsafe manner or other similar issue. Not because you paid $2.50 to park in a lot and mistakenly clicked on the wrong lot.

So i didn’t really have an issue with these people they were very nice to me however you can just tell what they are doing is completely unprofessional. i went to the wrong tow place at first and the guy advised me that my car was at asap and literally told me “good luck” said they are very rude and that no one works with them anymore including the police department because they know what they are doing is very fishy. i was parked in a parking lot overnight which was completely my fault but the feeling i got from them was sketchy. my car is under my mothers name and when i called the non emergency number they advised me i would need confirmation in an email from her allowing me to get the car along with a picture of her license. they did not ask for any of her information which i thought was very weird since she is the owner of the car.

Guys better business bureau your review so they can be held responsible for there illegal business practices. If they are wrongfully towing cars report them and take them to small claims court.

Their location is located on a sketchy dirt lot that resembles a junkyard with no clear signage if you’re even at the right place. Similar to other reviews, expect to wait atleast one hour when you go to pick up your vehicle. What’s worse is the complete lack of professionalism and varied degrees of customer service depending on who answers their phone when you just simply ask for an estimate of time. Overall the business seemed shady and can provide no confirmation that you’re even being seen to.

Mike in Jax Beach was friendly and did a great job loading my boat trailer onto the truck Saturday 7/6

My car was towed here for parking at a Starbucks that I ordered from. Horrible service and way overpriced. The place is is very hard to find and located in a dump in the middle of nowhere. Stay away from going here at all costs.

This company towed my vehicle out of a handicapped parking space and my disabled veteran tag was on my truck. They first said it was in error and then said they towed it because it was parked behind a restaurant that did not allow me to park there. They said they didn't have a choice even though my tag was displayed and I was in a handicapped space. They said I wasn't towed for that but for unauthorized parking. They were not helpful at all. How can a vehicle be towed out of a handicapped parking space when the handicapped tag in on the car.

We went to dinner at Fancy Sushi in AB and parked in the ajoining parking lot. After dinner we went down to another restaurant to buy a to go order from another restaurant. When we came back the car was gone. We discovered the car had been incorrectly towed. We called Alsap to inquire and they could care less that we had a receipt from the restaurant. We told Alsap I would send son to pickup the car from the tow lot that night because they were going to charge $169 for the tow and additional $30 for overnight fee. The lady that answered said for us to put in writing he was there to pick up our card with our drivers license and form of payment. When we arrived the guy was absolutely rude. He told my son he was committing a felony having his mother’s drivers license. Sorry not really going to get legal advise from a tow truck driver with a 3rd grade education. He also informed us that we had to pay cash. When I questioned him based on what the women had told us, he told us to leave. STAY AWAY FROM THE SLIMY PEOPLE.

Comes on time and not a long waiting PeriodT like triple AAA and.the drivers are very friendly thanks for all you do Mass and his drivers and the office crew