I worked with an individual named Thomas he showed extreme professionalism. I needed his assistance with a tow on a military installation he was very patient with me as I got him on base. When we got to the vehicle he picked it up in an efficient way. I could tell that safety and customer satisfaction were important to Thomas. He gave me a ice cold water bottle after the vehicle was loaded. 10/10 would recommend ASAP towing.
My car got towed this morning. They put a warning sticker on at 10:13 AM to be towed by 7/19 by 12 am. I went to go to work at 11:30 and my car eas gone. So they didn’t even give me a chance to move my car. I feel like if you’re gonna leave a sticker with a timeframe on it then you should leave it till I can move it in that timeframe that is just poor Customer Service and not trustworthy of this company don’t do business with them they are thieves.the manager was so rude and hang up on me, who do you think you are?????? This sticker is under your company name and it does a matter you filled it or office property did you are in charge with this sticker under your name.
The tow truck driver stole my two brand new vapes and $86 in cash I had in my glovebox. When I got my car back the next day it looked like a bomb exploded. They went through my entire car and didn't care. I called and complained and received no response except "oh". RUN RUN RUN AWAY FROM THIS COMPANY!!!!
Michael at ASAP towing was wonderful at helping me with my retrieving my car. He was so polite and kind hearted. I recommend working with him when you’re put in a difficult situation with your car being towed!
I want to give a shout out to Santana for all the help today. I really appreciate it. Although I was towed and very upset about it, I know it wasn’t ASAP Towing’s fault. Santana treated me with the upmost respect. It turned out to be a very easy process in getting my trailer released from their tow yard. During the process, I was able to speak to the driver that towed my trailer. He informed me he was very careful while hauling it and asked me if I needed any help moving it from their tow yard. Santana made this experience so easy that I decided to pay for the monthly storage package that was presented to me. I arrived frustrated and overwhelmed, I left feeling relaxed and at ease. Santana certainly is a good asset as the office manager. Thank you for all the assistance today!
If I could give zero stars I would. My family and I went to dinner at the beaches last night. Paid for our parking, put the printed receipt in our windshield to show proof of payment and went in for dinner. Not even an hour later, we come out expecting our car to be there. It was not. ASAP towed our car under wrongful terms. We had our 5 year old and our 3 year old with us and needed to get our car to get home. After calling and speaking to someone on the phone I was instructed to go to the beaches office and was told someone would be out there to get our car out. When we arrived through Uber, all gates were chain locked and no one in sight. We call again and they tell us they’ll send a driver out but it’ll be up to an hour. Mind you, I have my CHILDREN with me. They make us wait an hour outside of the gates, no one has shown up. We call again and they tell us an order for a driver was never dispatched but they would put it in now and told us that it’d be up to ANOTHER hour. I would have never gone to the office if I knew that I would arrive to no one on sight and a locked gate. They intentionally put us in an unsafe situation and when a driver finally arrived, was incredibly rude and unsympathetic. Even though we PAID for our parking spot we were towed and they still made us pay $161 to get our car out of the lot. This place doesn’t deserve ANY stars let alone to be in business.
Edit due to the response from the company: We clearly had a printed receipt from the kiosk in the windshield of our car to prove that we paid for the spot we were in. Your customer service is terrible, you send families and individuals to your lots LYING to them that someone will be there to assist them and leave them stranded in a dirt road with locked gates for hours. I’ve read multiple responses to your reviews and you NEVER acknowledge or take accountability for your predatory business practices. I sincerely hope NO ONE chooses to give you guys business.
Wouldn’t allow 0 stars! The jerk driver tried to tow my car when I was in the Walgreens on 3rd Street. I wasn’t even in there 5 minutes. I get why they watch the parking lots for illegal parking during festivals, but I was actually a customer of Walgreens. And before ASAP pops on here saying they come in and announce, they didn’t! Next time the cops will be called.
Update: ASAP Towing responded with a lie. The tow truck driver never apologized to me and neither did anyone from Walgreens. The tow truck driver was extremely rude and I’m assuming that’s because he got caught trying to do an illegal tow.
Although me and my friends car being towed was very unfortunate, I’m happy with the two service providers that helped us all out. They were very understanding and heard us out while also giving their input, feedback, and help! Very much so glad they were the ones who towed our cars rather than any one else lol & I now know how to be a good steward over my things (:
So i didn’t really have an issue with these people they were very nice to me however you can just tell what they are doing is completely unprofessional. i went to the wrong tow place at first and the guy advised me that my car was at asap and literally told me “good luck” said they are very rude and that no one works with them anymore including the police department because they know what they are doing is very fishy. i was parked in a parking lot overnight which was completely my fault but the feeling i got from them was sketchy. my car is under my mothers name and when i called the non emergency number they advised me i would need confirmation in an email from her allowing me to get the car along with a picture of her license. they did not ask for any of her information which i thought was very weird since she is the owner of the car.
Editing my review because of the owners response… clearly he did not read my review properly because they DID NOT ask for the owners information. It’s okay I’ll give him a break. He has enough to worry about. He is now being sued for grand theft and fraud. Well that would explain my feeling of shady business practices because he was the one who helped me out that day lol.
I recently had an outstanding experience with ASAP Towing in Jacksonville, Florida. The service was impeccable, and the manager, Santana, provided exceptional communication and assistance throughout the process. Santana’s professionalism and dedication ensured a seamless experience, making a potentially stressful situation much more manageable. I highly recommend ASAP Towing for their top-notch service and commend Santana for her exemplary customer care.
ASAP Towing in Jacksonville was a lifesaver! Santana was a gem—super communicative and made everything smooth and stress-free. 10/10 would call again (but hopefully won’t have to!).
I would like to express my utmost appreciation for the exceptional customer service I received from Santana at ASAP Towing. From the very beginning, Santana’s support throughout the entire process was invaluable. She guided me step-by-step on the necessary documents I needed to obtain from the DMV, and even went above and beyond by instructing the DMV personnel on the specific rules and regulations that pertained to my title. Her attention to detail and thoroughness made what could have been a stressful experience incredibly smooth.
What truly sets Santana apart is her unwavering dedication to her customers. Every time I had a question or concern, she was right there to assist, always answering my calls promptly and providing clear, thoughtful guidance. Her responsiveness and willingness to help were truly remarkable and made me feel supported every step of the way.
It’s clear that ASAP Towing is thriving because of Santana’s strong leadership and commitment to excellence. She is a true asset to the business, and her professionalism, expertise, and genuine care are a huge part of why this company is so successful. Thank you, Santana, for making this process so seamless and for your exceptional customer service.
Santana from ASAP Towing & Storage was incredibly helpful. He gave me a discount to get my car back and helped with my vehicle registration renewal. He found me a more affordable one than what I originally paid and even helped me fill out the forms to ensure everything was set up correctly. His kindness and patience made the process so much easier.
Sent my car to the wrong tires plus when I gave them the specific address over the phone. Refused to refund any of my $189 charge and the tires plus that it was sent to didn't have my tire size they couldn't even do the work the same day, had they just sent it to the right one, i'd have my car right now. Offered to send it to the correct location but, "It would be a separate charge". Use a different company.
Santana with the ASAP team is incredible! She was able to work with me quickly and efficiently. She fixed a mistake I made, and I am forever grateful!!
Santana was incredible! Had to pay a fee for an accident last year & he made the process quick and easy. He was extremely friendly and helpful. Thank you so much
0 stars. They did an illegal drive by towing of my car, which I left at a public shopping center to take a bus to work because Hurricane Milton was rolling through. No warning, no notice, I had to call cops to find out what happened to it. My car contained my meds, so I was sitting outside in a hurricane having a heart attack and had to go to the hospital overnight. Then they held my car hostage for more than it's worth and more than I can afford, and left me not only without transportation but completely homeless. I've had hypothermia 3 times since then. I'm sure they're really proud of destroying people's lives because of their greed and completely immoral tactics, and probably ruined many other lives during the holidays who left their car at a shopping center for more than 2 hours. Thanks again, ASAP. The only solace I have is that you're going to hell in the afterlife. In response to corporate BS reply... I am still a frequent customer of almost every store in that shopping center, primarily Walmart, but also Beall's, Miller's, IHOP, and PDQ. So that excuse is completely BS. I took the bus to do some last minute audits and merchandising because I didn't want to drive in a hurricane.
Santana was very professional and funny!! I’ve been to that office a couple of times, is very clean and smells awesome! She definitely gave the office a change and her energy was amazing! She wasn’t mad not one time always had a smile on her face since we signed in!
I recently purchased a car through the auction at ASAP Towing & Storage, and I must say, the experience was outstanding, thanks to the exceptional service of Santana, the office manager. From start to finish, Santana demonstrated professionalism, knowledge, and a genuine willingness to help.
She/He guided me through the auction process with clarity and patience, ensuring I understood every step. Her expertise and attention to detail made what could have been a stressful experience feel seamless and enjoyable. Santana’s warm and friendly demeanor added a personal touch that is rare to find in such transactions.
If you’re considering attending one of ASAP Towing & Storage’s auctions or working with their team, I highly recommend reaching out to D. Santana. She’s a true asset to the company and a perfect example of outstanding customer service. I’m beyond satisfied with my purchase and the experience, thanks to her!
Santana office Mgr at beach location was awesome. Made it an easy process to get my truck back. She even looked out for me with going the extra mile and putting air in my tire. It was a qui k process, in and out
Evacuating Florida October 8, had a brake caliper lock up on my one ton, towing my 40 foot fifth wheel on Interstate 95 south of Jacksonville. FHP gave me ASAP phone number. BEST call I could have made. Chad who stayed in constant contact with me, had a wrecker there in short order. While waiting, he made calls to find a shop that could repair the truck right away. Sean the driver was absolutely awesome. Professional, knowledgeable and efficient. They towed truck and trailer many miles to the wonderful people at Miracle Automotive, in Macclenny Fl. I was back on the road in short order, and made my destination without further incident. Chap at ASAP continued to check in with us till we arrived safe. I can't thank you enough! Roland.
Towed me and my boyfriends car illegally from our apartment complex, even tho the apartments put us on a no tow list. When we called to get our cars back they said all they need is someone from the apartment office to inform them they can release our cars. We did that. Our office lady called on our behalf to allow them to release the cars, they said they need to property manager to say its okay, so she said she has an email from the property manager allowing our cars to be released. They still wouldn't accept it. Constantly they tried to make us pay or hung up the phone on us. We called the police because at this point it is theft. The towing company said they cant do anything till monday but if we wait to get our cars till monday they will put a lein on our cars! This is absolutely insane to do to somebody and if we do not get our cars back we will take this to court because we did everything we were supposed to do and they still are holding our cars.
Worst towing experience. Car got towed because of registration being out, but we are from out of state. My fiance is insured on the vehicle and we ended up getting the registra Renewed while we were there. Joy Gergely working the front desk made the process incredibly difficult. She was extremely rude, unhelpful, unprofessional, and called him a smarta**. She was not willing to help and the place was not well taken care of. I’m sorry if you get towed to this place and even more sorry if you have to come in contact with Joy.
Getting your car towed is a nightmare. I know dealing with the emotional reactions of customers must be hard. I’ve been in Customer Service for over 20 years and it’s a rarity nowadays to find people that still really actually give good customer service. Joy, the manager is an incredible employee and such an asset to this company. She’s kind, compassionate and knowledgeable. Meeting somebody that still has integrity and class in this industry was worth getting my car towed. Thank you guys, don’t be so hard on them lol
Would give zero stars if possible/ The girl on the phone when you call regarding the car was so rude. She hung up on us the first time we spoke and was negative the entire encounter. When we got to the yard to get our car, there was a German immigrant who said the woman who answered the call was so very rude and hurt her feeelings. No need to do business that way. Do better. She needs to be fired immediately. I would never have anyone like her representing my business.
There’s no option for less than one star or I would rate negative 100. Any business that contracts with this company for predatory towing should be boycotted. I went to pick up food at Fancy and my son and his crew went to Home Spun. The ASAP driver did not see me he just saw my son exit the truck and walk off the property the driver immediately towed the truck. Our whole trip was less than 15 minutes and the truck was gone. After a 30 minute wait for someone to show up and release the vehicle I was informed I had to go get cash. No debit/no credit. 161 dollars and 2 hrs wasted so I could patronise 2 businesses in the community where I live and pay taxes.
Had our car towed and THIS PLACE IS FREAKING MONEY HUNGRY! I have never heard of a towing company charging for storage by the hours!!! So they open at 8a and if I didn't get my vehicle out by 3p then it goes up another $30!! They don't CLOSE UNTIL 5P so why would I have to do it by 3p instead of 5p? However, the next day when I went to pick up my truck.. this wonderful lady from the front office was more than helpful!! She even went out of her way to call the POS man that sold us the truck and refused to fix our title when it was the dealers responsibility to do it when we purchased the vehicle. There really are still human beings out there with sympathy and understanding!! And give it a 3 only because of the prices and how they charge but I give it a 5 for the customer service and that amazing woman in the office
Shane was amazing. I have not met one person that had a good experience with their vehicle breaking down. However I will say, Shane made my stressful situation better. He was so kind and understanding and extremely friendly. If I ever (hopefully not) need another tow, I will request him and ASAP towing 100%
Had an issue with one of their drivers destroying our steering column in our truck and when I confronted him he got aggressive and out of control. I tried to reach out to the owner, no response. They also didn’t respond to the complaints filed with BBB and the FL Attorney General office. On their website they boast about an A+ Better Business Bureau rating. Please make sure to not only give them a bad review on here but file complaints with the BBB and Attorney General, maybe they’ll start responding to issues with their employees!
