Was in the area visiting and needed a part quick. Adam and Logan were incredible. Helped me with the trailer hitch I needed that was not at a different store nearby. Also helped me with removing the old part on my truck that was stuck. Excellent experience, will definitely be coming back when I’m back in the area..
We arrived at the location at around 7:30 we tried the doors and found them both locked then made a call and someone picked up said “the doors are open” “try the doors” and then “I’ll be right there” then nobody showed up then we looked through the windows and found no one in the store
I had mike check out my items at my local advanced auto parts; he was extremely informative and helpful and made the shopping experience painless. Very kind individual with a strong passion in making sure the customer is satisfied. Thank you Mike, for recommending me the jump starter!
Michael was extremely nice! He changed the battery of my car control even when he don’t have to do it. I had no idea how to do it and he helped me! Thank you so much.
Mike and Jonathan were absolutely awesome! Even though it was close to closing time, they quickly helped me change my battery. The manager, Mike, went out of his way to make an exception so I wouldn’t be stranded, and Jonathan was extremely efficient and professional. Excellent customer service!
Since Mike was transferred to another location, this Advance Auto has gone downhill. He was the most knowledgeable, reliable, and customer-focused employee in the store. My family buys a lot of parts because my husband works on cars, and Mike always knew exactly what we needed, never made mistakes, and provided excellent service every single time.
The store has not been the same since he left — customer service, accuracy, and overall organization have noticeably declined. We truly need Mike back at this location. He was the reason many of us came here instead of other parts stores.
It's truly frustrating what's happening to me. Yesterday, November 22nd, I bought a replacement part for my vehicle, specifically an alternator. They told me that if I returned the old part, they would give me $40 back. I went to the store with the old part inside the box of the new one. I asked the store employee for the box and explained that I needed it for the warranty. He told me it wasn't necessary to take a picture of the box and that the receipt was sufficient. The new part didn't work; it's not working. I went back to the store today, November 23rd, and the same employee who told me the box wasn't needed is now asking for it to exchange it. I explained that they had the box with the old part, that he himself had told me it wasn't necessary, but he flatly refused to exchange it without the box. I urgently need a solution to this situation. Thank you.
⭐⭐⭐⭐⭐ Five-Star Service from Travis and the Team at Advance Auto Parts!
I don’t usually write reviews, but this experience deserves it. From the moment I walked into Advance Auto Parts, Travis—the manager—treated me like family. I came in trying to get the right batteries for my golf cart, and even though I accidentally bought the wrong ones, Travis and his team had my back every step of the way.
They didn’t just process a transaction—they took care of me. Travis was patient, professional, and went above and beyond to make sure everything was handled smoothly, right down to issuing a refund for the incorrect batteries without any hassle or judgment. You could tell he genuinely cares about people and takes pride in running his store the right way.
In a world where good customer service is rare, Travis stands out as a true king of customer care. If every store had a manager like him, the world would be a better place. Huge thanks to Travis and the Advance Auto Parts team—you’ve earned a loyal customer for life!
Travis was amazing, patient, knowledgeable, kind and patient. He helped me look into my car battery and ended up having to replace it as it was no good. Travis made the overall experience easy and smooth. He provided me with different options and installed my new battery. Give this man a raise and a promotion.
Customer service is little to none. Store refused to scan check engine light in vehicle stating it was against store policy. Rude counter help as well.
I had a great experience today thanks to Travis! He helped me install my car battery quickly and made the process super easy. His service was excellent and professional. Thank you, Travis — you’re the best!
My experience with Travis and the staff was 11/10 amazing crew and thankful to have a guy like Travis to be at my local AAP’s store. Highly recommend coming in for all your auto parts needs
jonathan was so kind and helpful. very attentive and not condescending, unlike many others, considering i’m really not smart with anything car related. he just genuinely wanted to help. thank you so much!
Travis was wonderful! Why hasn’t corporate promoted him to at least District Manager? He could easily oversee 15+ stores. Great temperament, very knowledgeable and patient. This company is lucky to have him!
So I never ever write reviews but I was really upset and frustrated with the experience I had at this advance. I walked in on 01/19/25 and needed to change my wipers for my car it was about 6 pm exactly when I walked in. And the young guy that was working was literally no help and felt like for everything I asked him he was unsure if it would be compatible with my car. I asked him if he could help me change the wipers on my car since I do find it difficult to do & he literally told me that at 6pm they stop providing that service. I was like fine okay I understand I guess but a bit confused since I’ve had them change my wipers after 6 before. I didn’t really let that stop me from attempting to purchase some wipers from the store and asked him which one would fit and he literally told me he wasn’t sure and that my car needed special wipers that could only be ordered and would take a day for them to get to the shop. NEVER HAD THIS ISSUE with advance. decided to call another store they had literally the same wipers and helped me install them after 6pm. I love advance and always come there for my car needs but after that day I will never step foot in that store ever again and encourage other customers to do the same. Clearly the employees there don’t care and don’t want to work.
Like one of the recent reviews I see: “It's not my place to be at anymore”.
I would never run my own business like this.
Here’s the issue. I like to trust the experts when it comes to auto parts. And this being the closest store to my home, I like to do business with the locals. I’ve had good experiences in the past, but unfortunately the workers here are the kind of people you need to work.
What I mean by that is some days, you’re getting good service. Other days, the manager is in a grumpy mood, and so is everyone else in the store. And service doesn’t mean shit to them anymore. This is a retail store, policy should never be changing on the fly based on the managers mood.
Don’t depend on this store or begin to believe they’ll give you trusted, expert advice. They will dig in your pockets and insist on you buying the most expensive, all of the time.
That’s what happened this time. Like I said, I like to trust the experts, so I bought a battery, upsold from their cheapest offering of about $225 to $300 for my car, assuming that’s even a reasonable price to begin with in the battery market for my car (it’s absolutely not. Paid under $150 for an equivalent spec of another brand and I use that one), and in the end had no use for this one sitting in my garage. When I got around to return it, every single person, be it the manager, his workers, or customer service, gave me totally different answers as how long I could return it for.
No one was remotely helpful or willing to understand that the sale they made was totally scammy. I would not run my business this way. I don’t upsell people when I get the sense they just need “good enough” to get buy. Very scammy feel from my local store and very disappointing to be out $300.
Worst part is to be giving consistent business to them alone and then one bad buy they want to throw service and hospitality completely out the window. On top of everything and all the conjecture return date windows they can do a “courtesy return” but why would the manager do that when he can keep $300 in his pocket.
Came into the store yesterday around nighttime, rude people all the time I go. I'm not coming back with such attitude, it's not my place to be at anymore, I don't know if it's because of discrimination, or because they are miserable, crooked people, but you don't treat a young man bad in the store. This is America, if you have a business here, treat it right. I asked for something they don't have, no problem, but the attitude better be cut off. Treat customers like that here and trust me, people don't play anymore with these guns. You treat people with respect.
This Location has a Customer Service level well above 5 Stars. Travis and Mike, the rest of the Staff are all very helpful. Travis changed my Battery and it must have been 95 degrees outside. He never complained, he did not rush, and he double checked his work before I left. Thanks.
I recently had a deeply disappointing experience with Advanced Auto Parts that I feel compelled to share. My 2018 Honda Odyssey EX-L requires an AGM battery due to its high electrical load. Despite clearly communicating this to the associate when I purchased a battery in July 2022, a lead battery was installed instead. This mistake led to numerous electrical issues, including hesitation when applying the throttle, traction control problems, braking issues, and various spontaneous system failures.
After multiple visits to my mechanic and countless hours of my own time, the root cause was finally identified when I opened the vehicles battery compartment to find the incorrect battery. Unfortunately, when I returned the faulty battery under warranty, the same mistake was made again. The wrong battery was installed, despite the battery cover clearly stating "AGM" which all makes sense but when voltage tested everything appeared normal.
I want to acknowledge Mike, the store manager, who did try to assist with the issue. However, his initial attitude made me feel as though I was just another patron looking for a handout from some entitlement therory or misconceived notion, which was far from the truth. This experience has cost me thousands of dollars and countless hours troubleshooting, not to mention the safety risks posed by the electrical system failures to myself and my children.
Mike advised me, that pursuing legal action against Advanced Auto Parts would be futile, and he is definitely correct as they would likely deploy a team of lawyers to crush any accountability or responsibility which is S.O.P for almost every entity in America. This situation highlights the imbalance of power between consumers and large corporations. It's disheartening to see how little control we have over these entities that dominate our lives. Mike is a quality manager and did not have anything to do with either transaction or installation of the wrong battey. Unfortunately their parts database recommendeds the wrong battey and that small detail i can only assume most likely injured and/ or killed people as a result.
To anyone reading this, I urge you to stand up for your rights and not let these companies get away with negligence. We deserve better. It's up to Manager's like Mike to ensure these checks are balances are done correctly. The Corporate Masters don't want his input either. Bottom line business tactics and profits are more important than everything else.
Came to my neighborhood Advanced Auto Parts and I was in desperate n33d of a battery and it was after the normal installation hours but Logan was absolutely my hero and saved my day! Thank you Logan. They are lucky to have an amazing associate like you!! 5 Stars all day long!
I took my car there today because of a suspected battery issue. Even though there were already a few cars lined up before me to get checked I was immediately greeted by the location manager and he assigned someone to check my vehicle with the diagnostic device. It was confirmed that the battery was the issue and the manager explained all of my options and because of him I chose to purchase my battery at this Advance store. They installed my new battery and I was in and out in about 20 minutes. This manager (I'm sorry I do not remember his name) has this location operating at 100% efficiency. I wish all my store experiences would go this smoothly.
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