I am appreciative that a manufacturer recall service on my Mach E could be performed by their mobile service. The tech arrived on time and was very personable. He performed the update efficiently. I am very happy with this service and with my experience with Pines Ford.
Gillian was an absolute pleasure to work with and have oversee the work I needed. Top notch service from booking me in to helping me with all of my questions. She's going places. The entire team was kind, positive, and just a nice environment to be in for a couple of hours. Highly recommend!
There were absolutely great. Had a transmission problem on one of my work vehicles. They worked very quickly and efficient to get the problem solved so I wouldn’t lose work. Marco’s. My service manager is absolutely wonderful always on time always calling and giving me the heads up I appreciate you guys so much thank you.
Always fast, courteous service. While I was there, I was able to get the touchup paint that my new car needed just in case I was surprised they actually had it in stock.
Marcos from Ford Pines provided excellent service throughout my experience. He took the time to guide me through the repairs on my truck, explained everything clearly, and offered honest, helpful advice. His professionalism and attention to detail made the entire process smooth and stress-free. Marcos was helpful in every situation, and I truly appreciated his commitment to quality service. Highly recommend working with him.
I made the appointment I brought my car in. It was taken care of promptly. They dropped me off at the Home had my card delivered back to me due to insinuating circumstances Rodger thank you so much. You always come through for me.
Huge shoutout to Mike for the outstanding service! I realized yesterday that the battery on my 2019 Ford Explorer had gone bad and had significant corrosion buildup. I had purchased the battery back in 2024 and completely forgot that it was still under warranty.
Mike caught that right away and immediately brought it to my attention, which honestly made my day. Thanks to him and the team, my car was ready and back on the road in less than an hour.
I truly appreciate Mike’s honesty, kindness, and attention to detail, as well as the entire team that helped get everything taken care of so quickly and smoothly. Excellent customer service all around highly recommend!
I went on a Saturday to change my oil. The lady in the quick lane was very polite and nice but I had to wait 2 1/2 hours in the lobby for service. I arrived at 9:20 and left at noon. My advice is not to Go on a Saturday. Overall, I was happy with the service.
Pines Ford has always taken care of me every time I brought my F150 in. I've had a lot of major service done here (transmission replacement, cam phasers, etc) and haven't had to bring it back with the exception of a valve cover leak (which they took care of). Marco is a fantastic service advisor and the reason I still come back. He is very friendly and impressionable and communicates well whenever asked for an update. I would bring my other Fords here for service but it's a little out of the way for me as I live in Palm Beach.
Mike from service was excellent. I brought my car for some recall parts and he took care of my situation right away. I've been trying to get these recalls done for the past 9 months and he took care of it the same day!
Ford designed and built car. They knew what corners they cut for profit. Secrets were kept . Example is the oil belt in the engine can't take synthetic oil. I was never informed. My technician told me about it, you just voided my warranty. The answer is to trade it in for another newer problem product. I only have 40,000 miles on a 2020. I was told my engine is only going to last to 70,00 miles. I hope the technician is wrong. After 8 recalls it is hard to put 40,000 in another Ford. Family members have vehicles with no recalls. I love my car but find it hard to recommend your vehicles to friends and family. Thank you for the loaner vehicle, miracles do happen.
Service was quick and the price was good! I love the ride share option Soni could get to work and they delivered my car to my work place when they were done! Marco l, my service adviser, was great!
I was assisted by Maylene Nieves and I truly appreciate her concern and excellent service. The service and maintenance work always leaves me very satisfied with the feeling in the engine, so I also thank the guys in the service area.
I go to a lot of different car dealers and work with and collecting cars in several different states for over 25 years and this place is amazing. Really honest service people you know I worked with Kenny who just straight up genuine honest can’t say enough great things real pleasure. I’m a lifelong customer and truly appreciate the service and thankful That this type of honesty and dignity and class still exist.
First I purchased my Ford Transit Hightop van from Pines Ford which had a horn that did not work and windshield wiper fluid rarely came out. I took in to have looked at I was told there would be a diagnostic fee of 210 but if I did the repair that fee would be waived. I repeated in 2 different times back to Kenny the advisor and he said yes both times. I get call back saying brakes had to be done and can do brakes and horn and wiper repairs for 2,200. This van was converted to RV and drove it maybe 3 times all highway and brakes were replaced when I purchased the vehicle from Pines Ford. I told Kenny I would not be getting brakes done but I had no choice to get the other things done I wish now I just paid the 210 and left to get work done elsewhere. Kenny quotes me price to replace pump for windshield wipers and horn repair as 902. I complained to him and he denied everything I said about diagnostic fee I ended up paying 788. Last oil change the previous advisor was told about wipers and he was able to get it to work no issues he said may be a loose wire because pump worked. Kenny claimed pump did not work furthermore are no videos of the actual repair being done. I followed the hoses for the wiper pump and looks like same pump to me still has cobwebs and dust on it. If was replaced think would show signs of replacement.
Thank you so much for this service. Marco Garcia went above and beyond for us and to be honest that was the quickest most efficent car service, my AC was back up and running in no time. And not like every other experience we werent pushed to fix anything else it was so transparent. The time frame was 2-3 days I got it in 24 hours . I also have to say that they have a new coffee machine with chai lattes option :) , its the little things that make the service/ experience … a positive one.
THANK YOU! Definetly recommed , and will come back.
Great front office service! Poor back office efficiency and mechanic service. You will receive great customer service but your vehicle will not be better. I towed my Ford Focus there to be fixed; 2 months later, I towed it home. “ we are down a mechanic “ is the excuse. Front and the back office do not communicate properly in my opinion even with technology and ai support systems.
I had a re call on my F150 lighting. I doo my car on Monday, the service team told me it will be ready end of the day . Results I pick up my car on Wednesday afternoon!!!! No complementary car nothing. I have car from KIA and they give you for recall complementary car. My car was ready on Wednesday afternoon because on Tuesday afternoon I call to ask about my car. I have a tracker inside it, and by magical when I finish my call I saw my car moving.! So very very disappointed by this first service experience.
And also , your competitors clean the car before you pick it up, is not the case in Ford !
I had a recall for the break master cylinder, which was replaced. Even though parts were not available immediately after being notified several months ago, they were able to book me in very quickly after I got the new notification. Booking and check in were both quick and easy and so was pick up. The only negative was that a loaner was not available for that service even though I was out of a vehicle for 5 days. Of course, this service was done at no charge.
Pines Ford has indeed been a blessing to me. Their knowledge, courtesy, respectfulness, and professionalism is unmeasurable. The mobile technician (David), that came to my home on Tuesday, 23rd of September 2025, for my general care service, was extremely out the ball field, honest, professional, and caring. He was informed by the service advisor, that Lord willing, I will be leaving town for a road trip (leaving South Florida), he spent the time, with patience and did the full ‘Works’ to ensure my 2016 Ford Escape was travel ready and beyond.
Pines Ford, you all are an exemplary company. Please continue to keep your company’s integrity up front. As kind and professional you all are, I am in hopes, that you know God. If not, get to know God and watch how much further, He will take your company.
Took my 2022 work truck in for a simple service. I spoke to “Mike” and he assured my truck would be ready by 5pm that Friday. Friday came and went with no update. I called multiple times Saturday (no one would answer the phone). When someone finally picked up the phone there was no diagnostics done for my truck in the system. These people do not communicate with their clients or their service techs. I had to lose my cool in order to get answers from these people. Ended up having to take my truck to another dealer since they are incompetent and unprofessional. Diesel tech left my engine air filter completely disconnected at time of pick up.
My car new 2025!!! First tire rotation and the dealership mechanic scratched the wheels, they made mini holes and scratches on the car's steering wheel. I am very careful with my car, I'm the only one who drives it! I'm sure all this wasn't there until I got to the Ford dealership.
IT WAS STOLEN FROM PINES FORD! This dealership refused to accept any responsibility for whatsoever. I had to claim it on my own insurance because they claim no responsibility for my vehicle even though they had possession of it we’re working on it and parking in their service parking lot. The way they handled it I would not recommend anyone trust their vehicle with this particular dealership. I had to pay out $1000 deductible in my car got fixed, but it has not been the same. We brought our 2020 Ford Explorer ST in for service. I gave them the keys told him what I needed done listen to their recommendations. They drove my car away. Seven days later I got a text message saying that they can’t find my car and that they are looking for it. They check their security cameras, and they saw someone walk up to the car get in it and drive away. Where was security? What is the point of having cameras if they can just walk into your lot and take a vehicle as if it was unlocked with the keys in it? The GPS system was disarmed before they even got into the vehicle so it makes me suspect as well as many others that it was an inside job they could easily have duplicated the key there at the dealer. The guy was on the phone talking to someone as he was going up and down the aisle, until he finally stopped at my car walked over, got in it and drove away, this happened the day before so it was missing for almost 24 hours before they notified me the police found it in Miramar Florida. They had stolen the wheels and tires broken the rear panel to disable. GPS stole the spare tire in the jack and all the equipment back there and left it in the parking lot of a hotel. I contacted the dealership and spoke to the service manager. They told me I have to claim it on my insurance and take the hit. I have a $1000 deductible and now my vehicle is a theft recovery. It shows on the Vin and it has a police report that drops the value of my vehicle at least $5000 which will make it hard to trade in or sell later on if a mechanic was driving my vehicle on a road test and got into an accident they would have to cover it. This is no different. They could easily do the right thing request me to bring the car back they can order all the missing parts install them look the car over to make sure there’s no other damage and give it back to me without making me file a claim on my insurance, but they refused to cooperate. They deny responsibility and now I’m finding out that there have been other car stolen on their lot as well so they are negligent with our vehicles when they brought in for service. This is a large dealership. I thought it would be a good choice to have our car serviced. I am telling anyone and everyone my story, and what happened to me so that they can be warned the police are investigating and they believe they have a suspect I would want you to go to a different dealer, and I would warn you to put some sort of tracking device on your car because they knew exactly how to disable to GPS and it was done before this guy even got into the car. This is bad. This is not the way a long time Ford owner should be treated.
This car has been serviced since 2010 only by Pines. Gene Higgins was my first to guide me thru maintenance, the i got another person who cared about a widow taking good care of this Fusion. Marco Garcio, nice man. That's my story!
I recently used Pines Ford’s mobile service for an oil change on my 2023 Ford F150 PowerBoost, and I was very impressed. The technician arrived right on time, called ahead to let me know he was on his way, and took the time to thoroughly inspect my vehicle before starting. The oil change was done efficiently and cleanly—he didn’t leave a single mess. He also topped off all the fluids, checked the tire pressure, and filled any tires that were low.
The whole experience was extremely convenient, fast, and professional. The technician was friendly and had a great attitude throughout the visit.
My experience with Pines Ford has been consistently positive. After being a lifelong Chevy owner, Ford has definitely earned my business—I now own two Fords and a Lincoln, all brand new from pines ford and I couldn’t be happier.
Had a very great experience at this location, I had three recalls done on my vehicle as well as had rain deflectors put on all four of my windows. 10/10 would recommend, will definitely be coming back to get all of my services done here!
From service to the actual technician, I got to say they are hands down at this location, I had gotten the street performance suspension pack from Ford performance to install into my Mustang GT and as well the air and oil separator plus IRS subframe alignment kit for the rear end. This job was done in the quoted time and the price was in range of what he had told me very happy with the outcome of my vehicle and the service from Pines Ford. I do my regular maintenance here and as well bring all my other vehicles, but I got to say the service department really knows what they’re doing when you want to upgrade your sports car.
They were able to come to my house this time for the first time ever. I didn't even know they had the mobile home service. For oil changes and filter changes and topping off fluids and tire pressure checks it was great. I didn't even have to go into the service center.
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