Isaiah always goes above and beyond to provide the best customer service to me, my family and friends when we shop at advanced auto parts. He pointed out that I needed a new battery after checking it and I had no idea. Thankfully he noticed it, and was able to help me find the correct one. He is the best employee at this location!
Shoutout to Isiah at Advance Auto Parts for the outstanding service! He was knowledgeable, patient, and genuinely helpful from start to finish. He took the time to answer my questions, made sure I got exactly what I needed, and did it all with a great attitude. It’s rare to find customer service this good these days—Isaiah definitely went above and beyond. I’ll be back because of him!
I had an amazing experience at advance autoparts. I had Luis check out my battery and it was bad. He pointed out that there was corrosion built up and helped me pick out the best battery for my car and how to protect it so it wouldn’t happen again. He installed it in about 10 minutes when I thought it would’ve been way longer. I will recommend this place to everyone and especially recommend seeing him for your issues. Thank you advance autoparts and Luis!
Very helpful at the counter! The technician took the time to check the engine in my car and gave me the results! No pushing for me to buy anything, just good customer service, I’ll recommend it !!
Want to say thank you to Mike & Luis ! Awesome customer service , attitudes and helped me with no problem ! I recommend these guys to anyone for help they are awesome ! Thanks for your hard work my brothers
If you don’t want to experience the worst customer known to humans do not go to this location. They have zero customer service in our lazy then to be. I went to the AutoZone down the street and they had the best service.
Have to say the manager Mike saved my day. Very knowledgeable and professional. Left something connected to my USB port and it drained my battery. I couldn't figure out how to change the battery in this new truck. Mike came in and saved the day!! Thanks Mike!!
I had an extremely unpleasant experience at this location due to the front cashier. He was rude, dismissive, and completely lacking in basic customer service skills. When I asked a simple question, he acted like I was bothering him and gave a snide, sarcastic response. No one deserves to be treated with that kind of attitude—especially not paying customers. If this is the kind of staff they choose to put on the front line, I won't be returning.
I went into AutoZone expecting a quick, maybe slightly confusing errand—and left actually smiling. The guy at the register was seriously amazing. Super kind, really attentive, and made sure I didn’t leave with the wrong thing (which, let’s be honest, was highly possible).
He explained everything in a way that made sense, didn’t rush me, and was just genuinely helpful from start to finish.
This gentleman was reliable, honest, and operate with integrity. I recommend coming to this advance auto parts. I came in for a refund, but he helped me find the correct parts I was looking for. They always take the time to answer any questions I may have and provides me with all the options available for the parts I'm looking for. Very helpful, and patience. I'll definitely be coming back
One of the Worst Customer Service Experiences I’ve Had
I ordered a part and received the wrong one, despite giving the correct information. When I contacted the company, both the supervisor and his coworker refused to process the return. What made it even worse was that neither of them would give their names when asked—they clearly didn’t want to be held accountable.
They were dismissive, unhelpful, and showed zero interest in resolving the issue. I strongly advise others to think twice before doing business here. If something goes wrong, don’t expect any support.
Exceptional, outstanding service by asst.mgr Samuel & front desk clerk Joseph. Quick and knowledgeable, got me in and out fast & with an awesome friendly care. Highly recommend!
I came in to charge the battery in my car. I called ahead of time, and the person who answered the phone told me I could come in even though my battery had been bought elsewhere. The man who was meant to help me when I went in informed me that the battery needed to be either purchased from the store or already removed from the car, which didn't make any sense at all. Either I was mistaken or the store employee was slacking. In either case, the experience was incredibly disappointing.
Went in the morning of 01/04/2023 to buy headlight bulbs. The first employee I approached luckily passed me on to Samuel. This man was knowledgeable, patient and helpful. He identified the bulbs I needed. They were not in stock, but he arranged to have them shipped from another store for arrival a few hours later. This saved me a lot of inconvenience. My kudos and thanks!
Called and spoke to Brian about ngk spark plugs he told me they have 4 in stock I told him iwas going to go there and pick them up he told me they would be at the counter when I arrived nobody could find them they looked for brian and he came up with the plugs they were champion not ngk like I asked for he wasted my time and gas brian is useless
This Advance Auto store was okay. I just don't understand why you have three people in the store and only one is helping customers. The other two are talking without a clue... Yes, 3 stars is being generous.
Bryan helped me out and did everything in his power to make sure all my questions were answered. He found what i was looking for and fast. thank you bryan for your excellent customer service
I came 2 times in within the past 4 weeks and felt the same both times … very unhelpful and they don’t ask questions to make sure your getting the right things for your car… and when you call them out on it they have an attitude… also they treat you like your bothering them when u so go up to ask a question… this location wasn’t like that before
All the employees are on point, and know there stuff except for the manager lady of course. Named Rosario. Very rude and not helpful at all. Wouldn't allow me to speak or ask any questions. If she's there I definitely will be taking my business elsewhere. So disappointing that one careless person can give a good store a bad name
Great location where inventory was pretty good and ensured I could secure a battery for my car. Anthony was a very helpful employee and helped test and install a new battery and haul the old one. Good pricing for the selection as well. Parking is small but should be ample enough.
Horrible customer service. Came to get my car scanned and the manager told me I had to wait 30 min while her guy changed a car battery. After waiting she told me the scanner broke the night before and is now locked in a safe to wait another 10 min for the safe to open. Why would I wait for a broken scanner? Or is she lying about the scanner? Every time I come here it’s a problem. Last time I ever use this location. I highly recommend you stay away from this location.
Placed an order last night and went in this morning at 7:45 AM to pick my part up. I stood there for a couple of minutes and not one soul was around to it knowledge me. Someone finally came out without saying good morning or hello and I tried giving him my order number for the online purchase and he just asked for a part number. He went to the back and picked up the part I needed and asked me how I was going to pay. I told him it's an online order and I have a discount. He called someone else and they talked amongst themselves without telling me what was happening and they both just dispersed without telling me what was going on. I just did there for the next minute or two wondering what was happening. I had to ask "is anyone going to help me with my order"? One of the ladies said "it's coming up". Finally, after waiting another minute, another store member came and asked me "can I help you sir"? By this time I was so upset I just said forget it and left the store. I will never come back to this place again. Basic customer care skills should be re-taught to the morning staff at this place.
Website
