They don’t deserve any stars , I wish that was an option. Worst service ever came to pick up my car from the tow yard and when I got there I wanted to confirm the total to pick up the car and the lady goes ahead and says then I already tell you over the phone very rude. I go ahead and pay the money And she gives me a receipt to sign my signature I signed my signature and she tells me that’s not enough and throws the paper back at me. So I tell her you should go to church because that’s not the way you treat people she didn’t tell me that I should go to hell and cursing up a storm using fighting words. She does not deserve a job in customer service. Maybe a job there that probably pays minimum wage but this lady needs serious and something needs to be done about her very rude. I’m a little upset that my car was towed in the impound. And didn’t take it out on her not why are you trying to make my life harder and be on top of that. So after me paying and her giving me my receipt, she then says that she’s not getting my vehicle out of the impound and I have to wait one hour for someone else to come and get it out. Mind you I paid for my car to be taken out of the impound lot, only way I could get my vehicle out was to call the police. Even when the police arrived she was still rude, but she did act like it was no problem to get the vehicle out once my vehicle was pulled out by the black lady with braids there is a big damage to my vehicle in the front I will upload pictures here.

A’onne Dennis

06/27/2024 01:06:49

Money making scam. I am a resident of my community. You can clearly see my sticker. Just because I am not parked on my driveway and my sticker color is not blue, I get booted. A warning would be great. Thats the right thing to do because they can clearly see I am a resident. But its all about MONEY!!!!!!

Maria Pappas

07/08/2024 15:28:07

I regret to report a negative experience with one of your employees. Despite my efforts to maintain a polite and respectful demeanor, the employee in question was rude throughout our interaction. I was simultaneously translating what my mother had said to convey our message to her and she abruptly stated, "what else you need help with cause we can't sit here all day breathing back and forth", in a very rude tone. I simply just questioned why our car got towed and just needed a better explanation. Her behavior was unprofessional and did not align with the standards I expect from your organization. I hope this feedback will be taken seriously and addressed appropriately. I understand that people simply don't like their car being towed, but at least make it more understandable or be nicer at least, it's not a good time for customers to hear their car got towed either. They also hung up on me multiple times. Very rude.

Linacamnhu

07/17/2024 15:42:26

This is for Maurice: If a customer calls AND it’s after hours - on the initial phone call, let them know it’s after hours! And tell them it would take at least an hour someone to release the car - OR, tell them they can come tomorrow during normal business hours, without any wait! Lastly - when informing the customer they can pay with card or cash - on the initial phone call, let them know there is a fee associated to using the credit card! Simple, basic, customer service skills - provide all the details to the customer on the initial phone call, to avoid confusion and multiple phone calls - saving both people time/energy. Charles, who released the car, was very nice and confirmed/agreed with the above Maurice feedback as I provided it to him as well.

Christopher King

05/11/2024 15:04:39

This people stole my vehicle in a scam with the home owners association despite the law passed Jun 1st and held it for ransom. They did everything in their power to hold it for 5 days! Carriage ridge and this towing company steal from people beware!!!

Cristian Ramirez

08/18/2024 12:22:36

The lady working there is a bad person. She don’t know how talk with the People and the don’t know nothing about the process. We call the police and the police give me my car back. You need another person, maybe you have to paid more to get professional people!!

Auto deal

10/08/2023 17:20:44

oh my gosh. Where do i start. This place is highly unpleasant and unprofessional DO NOT RECOMMEND TO MY ENEMIES! First of all towed my car while i was WORKING. I go to get it the next day they say I can’t get it. They say my dad has to mail things to get it back. So we mail it to their location. Then they say we shouldn’t have mailed it there? Nobody knows what the heck is going on.. Anyway. I pay $570. That was my child’s christmas money. The last money i had to my name. And it was that costly because they HOARDED AND WERE GATEKEEPING my car for days on end! Nobody will be getting christmas presents now thanks to THIS PLACE… I ask for an itemized receipt so I can see what the charges are for and they say NO. They then get the supervisor who came straight from the gates of hell to ruin my day even more. She was cussing screaming and hissing at us. What a lady… THEN.. I get my car back and they start laughing. What is funny? My daughter’s empty christmas tree? RUDE. UNGOLDLY. DO NOT COME HERE.

Juliette Callam

07/09/2024 15:52:57

Absolute skum! Everyone who works there. Especially, the so called manager who will not even show up in person. She just tells you over the phone that she is keeping the car even though it was illegally towed in the first place. I am suing until there is nothing left of the that company or building. Everyone else who had a vehicle towed should also file suit in Broward county courthouse. The U.S. Attorney knows about it and is working on it, but the more people who go there and file a complaint the better. As many crazy people as there are in south florida, I'm actually surprised this place hasn't been burned to the ground yet.

Ronin 0331

07/21/2024 17:24:51

Condescending, arrogant, and annoyed that we pointed out they left early while they claimed it was after buisness hours. Left us waiting for 1+ hours only to see them return with yet another victim they had towed. Had to fight them to get the extra time taken off the bill.

Gothic Alpha

07/26/2024 22:45:02

3rd world criminals. Bring in 3world, you get 3world… They should be sued by everyone who got towed/booted unlawfully. Court cases will come. I already contacted multiple tv channels and news outlets who are happy to report on the cases.

Dan W.

05/11/2024 12:52:19

Worst service ever came to pick up my car from the tow yard and when I got there I wanted to confirm the total to pick up the car and the lady goes ahead and says then I already tell you over the phone very rude. She does not deserve a job in customer service. Maybe a job there that probably pays minimum wage but this lady needs serious and something needs to be done about her very rude. I’m a little upset that my car was towed in the impound.

Tamila Khanukayeva

07/05/2024 20:57:54

The lady working there is a bad person. She don’t know how talk with the People and the don’t know nothing about the process. We call the police and the police give me my car back. You need another person, maybe you have to paid more to get professional people!!

Auto deal

10/08/2023 17:20:44

These people split my bumper and giving me the around to fix it!! Now I’m in the process of taking these people to court. Some lady name Nikki is very rude and asked how I got her name. *Update* The owner and co owner responded to my email about the damage done to my car and is working to get it fixed.

Sandi Campbell

07/16/2024 15:32:18

Rudest most ignorant people I’ve ever dealt with….the most unprofessional staff answering the phones. Everyone should be fired. My car was booted 10 minutes after I parked at McDonalds where I was eating.

Tiffany R

06/17/2024 02:31:58

I can’t stand these people all they do is LIE. The tow truck driver took my car and took it a few blocks down the street I saw him and asked about it he told me it’s $169 to make the tow truck turn around and bring the car back.. Mind you they didn’t even take it there yet… They deserved to be shut down IMMEDIATELY.

Tashx

08/31/2024 11:20:47

Just got verbally assaulted by their customer service representative for calling about my booted car outside of this mcdonald’s. No wonder these guys have 1.5 stars

josh m

08/17/2024 03:41:23

Stoled Prescription medication tools and a lot of stuff out of my car They were very disrespectful and I don't know how they sre allowed to be in business. And the police are no help. They wouldn't even take a report.

noble harris

05/29/2024 21:24:01

Hollywood Location has bad service,very unprofessional, never picked up the phone. Lady at the front with the tattoo under her neck needs to attend a computer class because she took over 10 minutes to get me a receipt print out. She was very slow and managed to not give me back my car registration when I came to pick up my car. Now I have to go back over there to pick it up. Normally I would let that slide but their hours of operation conflict with my work time and they refuse to accommodate me in any way. Also noticed some scratches To my recently purchased vehicle. Is it too much to ask to take care of other people’s property?

Jok3r Ent

02/13/2018 19:53:52

The worst idk why the city don’t shut this place down very careless no customer service nothing at all the towing fee is a scam need a petition sign to shut this place down very unprofessional and Scam likely no help all they care about is you paying the fees 🤦🏾‍♂️

Juna Joseph

09/04/2024 19:26:52

Imagine being a company that makes people struggle even more in life on top of everything else they’re dealing with…and that everyone absolutely hates.

Demetra Theodore

09/24/2024 12:13:32

They say you get your car back within the hour but I waited almost two hours for my car to be unbooted. And the prices aren’t cheap for this towing company. Ridiculous.

Tina Sigari

06/12/2024 13:31:05

This company does not even deserve one star. Everyone that works at this place is incredible unprofessional and rude from the main boss to the girl with the purple hair it’s mind blowing how they are still in business what a shame that people are so miserable that they feel the need to pass that down to others. Even though I was having a terrible day, I still maintained my cool and tried my best to not let them and their poor manners disturb my inner peace.

Yacdelaine Bologna

09/08/2023 01:49:24

Giving 1 star cause I can't give 0. RUDE RUDE RUDE. The lady Nikki, who answers the phone is the most rude and disrespectful person I have ever had the displeasure if speaking with. She is unprofessional and has a nasty attitude. I was assisting my friend with getting their car out and it's bad enough a person has to go through this situation but to have a person be that nasty ontop of it. Apparently after the 1st 24hr, they charge a $50 administration fee. Which we were not informed of after I specifically asked how the rate increases if not picked up and she informed us it was not her job to tell us that. Also while I was asking her a question she used that time to say something that I didn't hear and said "well if you stop interrupting me". Absolute WORST experience ever.

Shemia Harvin

08/02/2021 19:34:19

They tell you in a face that they are not a human being. The worst business you will deal with. Rude and unprofessional. This business with all its staff should not be in a business and give any customer service.

Ya Ya

07/07/2024 11:09:11

Very bad business, idk why the apartments complex hires them, customer services is horrible and the people who work there should be fired

Emmanuel Dicarlo

07/07/2024 17:42:17

Worst towing company in the entire United States. Atrocious customer service. Money hungry scammers.

Morgan Palmer

07/09/2024 16:27:15

The towing truck driver was trying to kill me when I asked to put my car back on the ground! Has to call police! This company must be closed it it hires drivers like this!

Alex Damaratski

11/07/2022 17:07:39

"When I initially called for assistance, I interacted with Maurice, who, I must say, left much to be desired in terms of customer service. His handling of the situation was less than satisfactory. However, I want to give credit where it's due. The individual who actually returned my car, on the other hand, was a breath of fresh air. Friendly and efficient. I do hope that All County Towing can work on providing a better customer service experience from the start."

Carolina Ganan

10/07/2023 14:58:35

The operator was very rude, and sarcastic. I asked for assistance and I have received poor customer service.

Andre Johnson

06/28/2024 10:50:52

I have already contacted a lawyer and the police dept about the predatory practices of this company. They towed my vehicle twice within a 36 hour window because it has my company logo on it. Neither time was I given warning. They also did not give me time to get a cover for it. They damaged landscaping both times and my vehicle the second time. Even though you still have to pay to get your vehicle released, call the police and let them know of their wrongful activities, and call your local chamber of commerce to complain. They can help keep them from getting a business license.

Brandon Knott

07/30/2023 12:12:06

Address:	2467 Pembroke Rd, Hollywood, FL 33020
Phone:	+1 954-584-0039
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 213 Reviews
ZIP Code:	33020
Open Hours:	8:00 AM - 6:00 PM

Friday		8:00 AM - 6:00 PM
Monday		8:00 AM - 6:00 PM
Sunday		8:00 AM - 6:00 PM
Tuesday		8:00 AM - 6:00 PM
Saturday		8:00 AM - 6:00 PM
Thursday		8:00 AM - 6:00 PM
Wednesday		8:00 AM - 6:00 PM

All County Towing JunkYard in Pembroke Pines (FL)

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