I went to this towing company because my car was towed overnight when I was at a friends apartment. When I called them to see where I have to go pick up my car. The man who answered the phone told me, he’ll send me a text with the address. He did not mention a time restriction. So when I get there the window said it’s 8-6 M-F. Mind you the google hours said 24/7. When I called him back to ask if anyone was there because I’m from out of town, I have to leave to make it back to work. I have a two hour drive and it’s 7:45 and I start work at 10. He was so rude and hang up on me. When we got there the man at the window was rude, also the workers pulling out the cars out was rude. It was nothing to pay the fee but if you work in a place that serves people, at least act like you care enough to be of service.

Bethniflor Antenor

08/05/2024 14:48:14

Very poor experience. From the lack of responsibility during the towing process to the failure to be accountable for a mistake made on their behalf. My car was dragged from the parking lot, which resulted in wear on my rear right tire. As shown in the photos below, it seems as if the car wasn't properly hooked up. I reported the issue to the front office while retrieving my vehicle and they immediately placed me at fault and tried to convince me that my tires were bad beforehand. Mind you, my car was serviced recently and my tires were all listed in "good condition". Why after the towing, only my rear right tire is worn? The tire tread marks on the pavement clearly shows that my car was dragged during towing.

De'Marcus Terry

03/18/2024 20:57:25

Went to go help a friend get his car out of the lot after he paid because his electronic brake was engaged and wow. What should've been a 10 min job to disengage the ebrake turned into my friend having to call the cops on these people. They closed the gate while my friend, MY TODDLER, and I were in the lot and said they were going to call the cops on us for trespassing. Mind you I just came to help my friend really quick none of this had anything to do with me. I left and my friend called the cops on these geniuses himself. They did not want me to work on the car in the lot but they also didn't want to move it 10ft out of their lot. They got really racist really fast. They told my friend's mom to "go back to Haiti". Cops came and made them move the car out the lot. I came back when my friend told me the car was out of the lot. 10 min later my friend was on the road again. WOW

H D

09/15/2024 23:21:35

Good morning, I had a terrible experience today with this company, because my car, a Toyota Camry 2025, was towed without authorization from the condominium where I live and they did damage to the bumper of a new car and when I went to complain, they didn't give me a single answer or even responsibility or feedback. A company without respect and credibility! Rude!

JARDEL PEREIRA

08/02/2024 14:01:28

Know your rights. Florida Statue 715.07 Vehicles or vessels parked on private property; towing. It is illegal to hold your car no matter what time. If you find out that your car is towed, call them and let them know you are coming to get your car. They will tell you their “hours of operation” is 8-6. Let them know it is ILLEGAL to hold it. They’ll have at least an hour to give it to you. They’ll try to get your car stay at the impound as long as possible to get you to pay more. You may have to call the police non emergency number because they might try to hold it. Company is completely unethical and the police said they get calls about this place a lot. They will have an attitude but be calm and just know your rights.

Jas B

04/12/2024 09:19:36

Overall staff is very u professional. They are a bunch of thieves. When they tow your car, look for damages, and also, if you have new tires on ur car, make sure u get them back. They also have some contracts with apartment buildings, and they lied about where they are picking up cars to make money. There's a fat Spanish one that works there very rude, and the boss looks like a walking vampire charged me ridiculous price for towing and u have to mail in release letter and wait until they get it to get your car. When you could just go there and hand it to them.

christopher wright

05/24/2024 14:54:54

Huge forehead long hair aging old man very rude. Got our car towed from the front of our house, All of the important documents of someone who's staying with us temporarily isn't even from this country and towed his car. The parking lot across the street from our house is never used by anyone and has no signs or anything showing that you will be towed if you parked there. Terrible company and terrible building manager who called to tow us and not our neighbors who park there EVERY DAY. And we only parked there ONCE. Update: Underside of car is severely damaged by the towing company. They will not accept responsibility. Will be calling a lawyer.

Adrian

12/06/2023 22:57:05

If I had the option to give ZERO stars I absolutely would! Let me start off saying that this towing company needs to be shut down!!! The Margate police say they get so many calls about this location, they don't even understand how this company is still open. I had the most absolutely appalling experience with Emergency Towing. My car was towed from my OWN neighborhood, while I was right there and despite my pleas to the tow truck driver to stop and negotiate a fee, he said he would pull over and then callously drove off to their yard. Upon arrival, I was met with more disrespect from the staff, who not only refused to empathize but also charged me the full amount without any consideration. The lack of professionalism was staggering, with one staff member resorting to yelling and cursing. This company not only lacks integrity but also basic human decency. I will be taking further action.

Jocelyn Thomas

04/15/2024 13:02:15

Am i frustrated my vehicle was towed ? Yes… but it’s not their fault. They follow the HOA rules and I did not. My 1 star goes to the lack of respect with the customer, or if not called customer, to a human being. That includes smoking weed right on your face, hanging the phone on you, cursing, and all anti-ethical things you can think of. I really can’t think of any kind of business prospering with such attitude.

Fred Smiliansky

04/10/2024 17:35:35

Very unprofessional i called to figure out why my car got a parking violation when nun of the other cars in my complex got stickered. He cut me off telling me they dont put stickers on cars nd that i had to call broward county then proceeded to say that he would call the person putting stickers on the car to put more stickers on the cars and when other ppl call to ask why he is going to tell them it was me, yet he doesn’t even know my name or anything then proceeds to hang up

Levals Island

06/28/2024 13:47:37

This is the worst towing company. The car was damaged while they were loading the car and denied any responsibility on the issue plus they charged almost $200 for their mistake. We will sue them and put as many claims with the county as possible. Do not let this company tow your car. HOA's should avoid hiring this unethical business. It's a shame to see this type of companies in business.

OSCAR

02/23/2022 17:01:05

I’m resident at Windsor florest lease I sigh the lease Frebuary 10 I paid the fee 25 $ they make me pay I did register in site they said today it’s 29 may 2024 they towed my car for no reason. Try charge me $200 for what ? If I’m resident pay rent this it’s billshittt and rude people

Paula Roberta

05/30/2024 00:33:31

Briefly: be professional, don’t show emotion, ask questions directly, and HAVE YOUR PHONE when they go to retrieve your car. You must protect yourself by recording them as they bring your car out of the lot, or you will not have a strong case against this place when they damage it. Called at 1AM when my car suddenly disappeared, and got a prompt response. Went to pick it up the next day - employee was direct, prompt, and efficient. In and out in 15ish minutes. They have a system and can get through it quickly - do not challenge them. When the tow driver brought our car out, he released it from the tow truck so roughly the car bounced harshly on its wheels, and we could hear his equipment scrape the bottom of our vehicle. We didn’t expect that, and didn’t record him doing it. We likely have no case if we take this to court, because what evidence do we have besides our word? As other people have said here, they will not be careful with your car. Don’t fight them - just come prepared for their stern and direct behavior. They are not hotel staff trying to give you the best experience. Coming frustrated will only cause them to be harsher. They don’t care you got towed for an unfair reason.

Marcel Elkouri

12/27/2023 19:29:26

Unfriendly, so I have a valid registration but never received the sticker. Showed my property manager proof I have a valid registration and they still towed the car. Per the property manager, they were not going to charge me. When I arrived they tried to squeeze me for $200 then they lowered the price to $100. The guy at the desk is a lousy human being. Hung up on me. When I got there just kept cutting me off and wouldn’t let me get a word in. Funny how these companies full of thugs are protected and we the people have to eat this garbage. I hope karma comes back to you emergency towing.

Bob Javid

01/31/2024 21:12:29

Extremely rude and they take your car with no warnings. 2-3am and they lies about everything. Worst towing trucking ever

Rachae Bethel

09/06/2024 00:28:54

Angry, grey receding thin-haired decrepit employees. With horrible attitudes who should look into retiring very soon. The customer service is absolutely horrendous. They towed my car illegally from my place of residence because someone didn't read. Beware if you don't have case there is no ATM on site. When i went back for a refund they gave me an attitude and he said he’s never heard of them giving a refund, but he didn't seem very intelligent and probably didn’t know The policies or procedures for a company he works for. Tragic. Do better

Ilana Wexler

10/20/2023 15:44:02

My vehicle got towed from ft lauderdale and the tow company did not call ft lauderdale police to report the towing. I had to report the vehicle stolen because the police department was not able to locate my vehicle. After 48 hours I found my car. Once I paid to get my car out a Pedro approached me and asked can he drive my car out of the back. I told him he can not drive my car he can pull my car out the same way it was put in. I had to call the police because the employees was not allowing me to leave with my car. The police came and allowed me to leave with the car. Bad service 1.9 ratings needs to be changed to 0.

Vonshae Cole

01/15/2024 19:05:24

Had our vehicle towed by this company TWICE, both at no fault of our own. 1) The association communicated with them that the decals were on back order and to stop towing at our community. They ended up towing my car saying there was no decal. I needed my vehicle so paid for its release but continued to push for a refund since it shouldn’t have been towed to begin with. When I called, they said that they already processed a refund for another client and are only allowed to process a refund once every 2 weeks. When I showed up to the lot, they changed the story to one refund is allowed every 5 days (clearly lying). When I had the association manager call them to get the refund, they hung up on her saying they refused to talk to anyone about my vehicle. The association manager had to call the towing manager to question what type of business only allows one refund for an allotted amount of days. Suddenly, it was “sorry for the inconvenience, sir”, “we can process your refund for you with no problem, sir”. What a joke. 2) My girlfriend had her car towed despite having a decal on the windshield. We called them and told them to check the vehicle again because there was definitely a decal on it. They claimed there wasn’t. We had to drive out to the lot to look at the car ourselves. We walked up to the car with one of the employees, located and pointed out where the decal was on the windshield and they said they’d release the car due to it being there and them not seeing it (admittedly the decal was in the upper corner of the windshield where a tiny strip was located). Shortly after they refused to release our vehicle because they accused us of going in and planting the decal when we inspected the car. Saying we still had to pay to get it out. Again, had to get the association involved and fight to have our car released at no charge, spending over an hour at the lot. When getting the car back the employee refused to even look or speak with us, because he was upset. Baffling that anyone would keep a contract with these guys.

Hector Rodriguez

08/24/2023 13:05:40

They doing some shady business… they are towing guests,and resident vehicles from their own parking.

21BombSquad

07/26/2024 19:51:29

I request to look at my vehicle prior to paying to getting it back, the guy tells me I am not allowed in the lot as I am not an authorized personnel and it’s company policy. Fine. I pay the charges. He checked me out and handed my documents back and says “go ahead and back your car out”. Are you serious? You just told me I’m not allowed in there because of company policy, yet you want me to drive the vehicle out for you? If anything that’s more dangerous because if I damaged any vehicle in the lot or hurt my self in the process they are the ones taking the liability. How stupid can this guy be? I asked him to earn his keep and tow my vehicle out of there. When the car came out, there was a large black scuff mark from the quarter panel down to the bumper. I said “thanks for the damage” he says you’re welcome. I left because I know these guys will not help me and never man up and take responsibility for damages done to others’ vehicles. Luckily I can buff out that mark. Avoid these people at all costs. Nothing but highway robbery at this location.

Lucas

08/25/2018 17:15:24

Horrible the old man in the front was very rude . He felt washing his truck when he has customers was a better idea . He snapped cause we said excuse me . He said he needed to finish first and proceed to give us attitude the whole time. I would never wanna come here again . Very unprofessional and rude.

Janthina Barefield

01/21/2024 15:58:06

09/13/2023 8:01am I don’t know the name of the person that took my call at that time but my god, the RUDEST person ever. I understand that is your job to just say if you have the car or not but I’ll never understand why you need to have such a bad customer service. I just called to ask if my car was there, he said yes and I just asked if I could know why the car got towed, because literally I didn’t know. He proceed to laugh and said: “What will I know?? it’s your car, you should know what’s wrong with your car. I’ll texted you the address and that’s it”. And then he said the reason, my parking permit was expired (a mistake from my association, that’s why I didn’t knew there was an issue) and rush me to just read the text he sent just to finish my call, a call that barely lasted 50 seconds or less. This is only a recommendation but please, this happened for a lot of people for the first time (like me) it would help not deal with rude people at 8am in the morning for no reason when you don’t even know what’s going on and already late to work. It’s easier to be nice when the other person it’s being normal and respectful and it doesn’t take much from you.

Tammy Lora

09/13/2023 15:51:50

They took my car without even a warning my car was in my spot, no reason to take my car, and they don’t even have a sign on their business so pay close attention when coming to take your stuff.

Mr Travels

05/11/2022 17:36:44

Great team of guys, very accommodating. Remy is amazing!

Detroit England

07/25/2024 14:01:43

These people are the biggest jokes and are liars. On record, on their CCTV they claimed my wife was a bad mom in front of the children. They also claimed our cars were towed to their lot prior when ive never met these guys. I know tow truck companies are usually sleezeballs but these guys take the cake. Edit:they are now harassing the vehicle owners to remove the post and threatening a lawsuit. Fyi

ian

09/21/2023 21:07:16

Worst towing I ever used , they will damage your car and tell you to kick rocks and blame you for it . Horrible customers service . Never use these guys.

Barrington Lovemore

04/11/2024 11:33:01

If I could give 0 or negative, I would. The worst rudest people, ever! Hang up on you, cuss at you, no understanding or patience or concern for anyone or anything but making money. We will see you in court. We have video proof and receipt time stamp that you towed our car for NO REASON. True Scam artists at their finest. Disgusting way to live and do business.

Cara Grossnickle

02/03/2023 21:40:47

These people are crooks. They know they’re crooks. They are stealing people’s money and getting away with it.

Billy Pool

05/21/2024 18:27:41

If i can give ZERO stars i would. Theifs. These people have taken my car 2 times over nothing. The first time they said my registration was expired and it was not that was in sept and my registration was paid since july. And the 2nd time from my cousins house. I ALWAYS park in the same place but that day they decided that it was parked incorrectly and took it.

Anna Belle

03/05/2023 02:07:58

My vehicle was picked up. The address where it was wrong on the paperwork. They charged me $50 for storing the car for over 24hours. The only problem is my car wasn't there for more 10 hours. Fraudulent charge. Typical low class lying business. Don't trust them and do not use their services

Robert

07/15/2022 00:23:59

Address:	1815 N State Rd 7, Margate, FL 33063
Phone:	+1 954-489-7660
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 156 Reviews
ZIP Code:	33063
Open Hours:	Open 24 hours
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

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