You continue to call and there’s no answer and when there is they hang up on you, they have employees onsite who continue to make you wait and pretend like they don’t know what is going on and no one wants to release your vehicle.
I would like to begin by thanking Jeff at the Miramar location: under extremely stressful circumstances for my family, he demonstrated compassion, thorough knowledge, and professionalism while helping my mother navigate my brother's car accident. The level of customer care was unparalleled. He is an asset to the company, and I strongly recommend Westway.
Westway towing was extremely helpful, professional and went above and beyond on what was one of the most difficult and trying situations me and my family have faced. We were hit, resulting in a roll over accident on Miramar Parkway on 4/5/25. Throughout the vehicle recovery and in the days that followed; Jeff thoroughly explained(multiple times) what was happening with our car and what would happen next with insurance. Cannot thank Jeff enough for his professionalism, genuine human compassion, and assistance though this trying ordeal. Fortunately; everyone (in both vehicles) survived.
Jeff from Westway is super helpful. From making sure I had everything in-order when I released the car, to offering assistance on anything else I needed afterward. Jeff is great
I was in an accident on 1/28/25, and Westway towing Miramar towed my car to their yard. I was having so many issues with my insurance company, I spoke to the Manager Jeff, who was very pleasant and very helpful. I told him the issues I was having and he said that should not be giving me the problem that they were giving me. I told him that they wanted me to go to their body shop and he referred me actually to another body shop that was a certified Acura dealer ship and he took care of everything for me. I went to Westway signed a release form I had Westway deliver my car to the body shop Fort Lauderdale collision and everything has gone smoothly. Jonteria at the front desk was very helpful and very kind and I’ll tell you this is the first tow company that I have ever been to that the people were so helpful and nice and pleasant. I highly recommend Westway towing Miramar if you ever need a tow company thank you Jeff and. Jonteria. I hope to see you again under different circumstances lol. You guys are awesome.
Some of the staff were kind and helpful towards us. However, one staff member kept making up obstacles in the way to reclaim our vehicle. Making us take several trips back delaying us by a couple hours souring the entire experience.
Excelent service, my son had a car accident and vehicle sent to their yard, towing was quick and straight forward, they always were aware about how i will repair the car, giving me an awesome advise, thanks Jeff and Richard!!!
Westway is the best towing company, they have so many drivers you can trust. The cashier was kind, the forklift operator was great and Jeff D. Was so helpful during a difficult time. Thank you Westway Towing
All they care about is money. will create obstacles to make it that you can’t pick up your car so they can charge additional storage fees and when questioned an their practices they say it’s legal for them to do so so they will continue to find ways to bend the law to benefits themselves
My car stolen recovered and brought here, expecting the worst since I’m born and raised here Jeff D and Karen blew my mind and made a difficult situation so easy with their professionalism thanks guys you rock
They were a bright spot on a difficult day. After towing my car they were very helpful - even offering me a ride to my office (which was on their way). Very happy with my experience. Thanks Jeff
Jeff was wonderful and professional with dealing with the towing of my vehicle under the circumstances. Jeff made me feel special,confident less stress to theto the situation being a victim of auto accident. Thank you from Ms Bre 4/27/24
Thank you very much Jeff D. Incident Management, Miramar, F. I was overwhelmed by your kindness. Not only did you help me remove all of my belongings, you could see how difficult it was for me when I saw the extent of damage to my car. You were a blessing to me and I am grateful. I would like to make mention of how polite the young lady who prepared my paper was. Again my interaction with Jeff made a terrible situation bearable. Grateful
I had my car towed here after an accident. Jeff the manager was very informative throughout the process. He gave me some useful information about where I should have my car towed for collision repair( Fort Lauderdale collision ) and not to use the insurance companies collision center as they will have the estimate at a lower value and install aftermarket parts on your vehicle. My car was deemed a total loss by Fort Lauderdale collision. Thank you Jeff.
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