More than 100 years ago, NAPA brought Know How to auto parts distribution nationwide. Now, 6,000+ NAPA Auto Parts stores and 18,000+ NAPA Auto Care centers connect automotive technicians, aspiring mechanics and everyday drivers with quality parts, professional tools, aftermarket accessories and car care products. We are proud to serve the greater Deerfield Beach, FL area. Don’t forget to take advantage of our Ship-to-Home option, and sign up for NAPA Rewards to save on your next purchase!
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What clients say about NAPA Auto Parts in Deerfield Beach (FL)
I bought 4 quarts of synthetic oil from Deerfield FL NAPA which I put into my car. When I came to return the used oil I was told by a sale person, in the company of two other salespeople that they don’t take used oil because they didn’t have the receptacle for it. Florida state law requires that all oil retailers must take back the same quantity of oil that was purchase at their establishment. On a busy day, I was made to go out of my way to go to another auto parts store to drop off my oil. This was both annoying and in violation of Florida law. Definitely an easy way to lose this customer!
I absolutely love NAPA in Deerfield Beach! The staff is always so helpful, friendly, and pleasant every time I visit. They go out of their way to make sure you find exactly what you need, and it makes shopping here such a great experience. Love this store!
I don't really know if this is going anywhere as I see they take the time to respond only positive comments, but I just want to warn customers not to waste their time if they have a coupon they received in the mail. Another store didn't give me any problem but unfortunately they only had two of the spark plugs I needed. So I went to the store on Hillsboro Blvd, Deerfield Beach. They brought the four spark plugs and told me the price. When I showed the coupon the guy started: "Oh, we don't receive these coupons here". Then after he had told me the total he goes: "Well, it has to be over 20 dollars" which was per his own mouth. He added: "That price is wrong, they are 4.99 at this store". I didn't want to argue so I thanked him and left. What's the point of sending home coupons if they are not going to honor them? I wanted to give them no stars but Google Reviews does not allow you to. Like I said at the beginning, I don't really expect any responses from the store but I think customers need to know my experience.
Jarrell was absolutely fantastic! He did a great job helping me purchase my car battery, he went above and beyond making sure I got the best price and all the Napa Auto Parts perks (and even gave us Napa hats) There should be more people like Jarrell in customer service. 5 stars ⭐
I ordered from amazon a new splash guard for under my Nissan Murano but there was no hardware in the box. First I went to the less than advanced auto parts store in west boca. The employee there wanted no part of my business. She was completely disinterested in helping me, almost as if I were a nuisance. Matching nuts and bolts to a Nissan is not as easy as pointing to an aisle I guess she was not into her job. I then decided to go to NAPA in Deerfield Beach where I had the complete opposite experience. Jonathan was very kind, professional and took several minutes to help perfectly match the bolt and rivet sizes. Jonathan turned an otherwise bad day into a great weekend. I sincerely appreciate his excellent customer service, thank you.
Customer service is a 0 out of 10
Sat on the phone 26 min and when they finally answered they then again put me on hold for 17 more min to look for the part I was looking for..very unprofessional
Ypu probably just lost 3 to 4 k in parks sale...
Pads and rotors. Rack and pinion
Ac compressor
And condenser fan power steering pump and high pressure hose ..
Just un real
I came in for a new key fob battery earlier in the week. I was very impressed with the service. I was in and out in less than 5 minutes - That included changing my battery also!
Will never buy parts from this store again. Had to have one delivered to the store was told to come back later I did to only find out it never came had to order it again and come back another day. Tried calling to ask a question and was put on hold for over 30 minutes no one answers their phone. Bad employees bad practice there. Next time I’ll just buy oem from the dealer.
I had a big problem today with NAPA from Deerfield Beach, I needed to change a battery they sold me wrong, I needed one for Caminhao and Manager Danver sold me a boat and now he said he won't change it, that is himself gave me this loss, I leave this observation to NAPA to better train their managers
Boyfriend has an old truck always goes to Napa between Delray and Lakeworth always seems to have the parts in stock and if not, they get them in a timely manner. Very knowledgeable, caring helpful staff both locations.
This help is needed here. Not at all friendly. You think working in the industry dealing with customers and people that you'd have a little bit more? I don't know an ability to basically communicate on a normal level. Possibly be a little bit more in tune and educated on products of your establishment. I don't know, just an idea
Staff here at NAPA is incredibly helpful, especially Chris. I came in for a brake light, and he was able to install it for me free of charge. I’d highly recommend this location for anybody needing auto parts.
Today, I needed 4 various auto parts, and they were all in stock. My salesman, Eric, was good enough to install my new battery for me as mine died in the parking lot. Eric was efficient, professional, respectful and kind. I couldn't have had a better experience!
Very helpful staff,who actually acted like they wanted to be there and willing to help. I've been to others where they always seemed bothered when you ask them for some help. The woman was very friendly and they guy went out of his way to call around and look for a specialty seal we needed for a tank. Thanks alot
Amazing customer service at this location from the lady who answered the phone that called me by my name who does that that's incredible. Then there was Dave the store manager what a great guy so helpful he helped check something and take care of that I was so worried about with the alternator and battery of my car he made sure sure to let me know how valuable I was to you all as a customer and that means so much I drove so far out of my way to come to that location cuz of how helpful he was on the phone... So worth the drive great experience great staff 10 Stars if I could give it to him:-)
I was very impressed with the speed. my radiator on my 20-year-old Isuzu rodeo broke at 8:00 p.m. I went online ordered a radiator at 9:30pm after the store was closed I called at 7:30am 30 mins after they opened in the morning and they said the radiator was sitting there ready to be picked up I was very impressed because of covid and all the issues were getting parts from China that they had a radiator for 20-year-old and Isuzu rodeo in stock. It was the correct part and took me about 2 hours to install it thank you very much Napa
Before I gave this store 1 star. But know I half to go to 5 stars. Matt has been so helpful, has gone over the and far and Beyond, hope he stays till I retire. Tks Matt
I have been coming to the Deerfield beach location for 10 years and have always been impressed with their service. But last week when I was in a bind and being pregnant Michael went above and beyond to help me and he did it all with such kindness!! Michael you were a blessing to me on that hot Saturday afternoon! Thank you and also thank you to the gentleman that answered the phone when I called and understood my situation. Thank you Napa Of Deerfield Beach!!
Mr. Michael saved my 19 year old Honda van this afternoon. Van needed a freon refill and he helped me with it. He is very courteous and professional. He deserves 10 stars. Gracias Michael!
Thanks to Michael I were able to stow my gas to work and home for a week!!
Best thing too, is I were greeted within 10 seconds of entry, and assisted 1 on 1. Very good location.
I really have no problems at all with this store. Go here 6-8 times a year for parts for generators engine parts where you can't lookup parks by " year make and model". The staff knowledgeable and friendly.
When doing one purchace I had problems with my company card being locked down with "fraud issues" and as I was waiting saw them interact with other customers. If you are a reasonable person you will have a great experience. However if your expectations are these people instantly find the part for your 25+ year old import car, then you expect they sell it to you at next to nothing and even install it for free you will be disappointed (nobody does that).
They give helpful advice like explaining " You can put this new part in but if you don't fix this other part it will only brake again in a week.". The staff is honest and tells it like it is.
They sell quantities and types of refridgerant normally not normally sold at other automotive stores, they have a good selection of speciality tools.
I been a customer for over 8 years, recall they were located further west on Hillsboro.
Very happy that I found what I needed, the prices were average for Napa… And they stayed open just a little bit later than normal Just to help me out. They get five stars for that!
Called in and was promptly and effectively helped. Went in to retrieve the part I called about, they were super helpful and let me open up the product and use their measuring tape. Price was right and I was in and out in no time at all. Best auto parts store experience by far.
I am able to concur, support the other reviewer on the poor customer service and behavior of the staff . I shall not buy, send nor recommend any of my people nor colleagues to these stores ever. I myself am a mechanic. The owner needs to be more diligent about the illiterate type of staff he hires.I also used to go there when the store was at Lyons and Hillsborough, the owner was a great guy.
401 SW 4th St, Deerfield Beach, FL
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