What clients say about Red Barn Customs in Micanopy (FL)
We went there for the orange watermelon and ended up buying five. We were able to taste test and they were AMAZING! They were sweet, juicy and very well priced. The customer service was top tier. Realized they do automotive work there. They were so professional and personable, we will lilely be returning for auto services in the near future.
First and foremost let me say this is the Best shop around. Reggie got my truck in ASAP. Got her fixed and back on the road the next day. Very transparent and very communicative which is a BIG deal for me.
Reggie provided excellent service from beginning to end replacing all shocks on a Yukon XL 2017. He answered all my questions along the way and finished ahead of schedule and the price was perfect. I highly recommend his business!
Professional to the core. Red Barn Customs delivers first rate, top notch reliable service on All your vehicle needs. Our spot paint job and ding repairs are restored impeccably! Filter/fluid changes and safety checks give us peace of mind. Thank you Red Barn Customs.
The people are great to work with I had struts and cvaxke and a 4in lift kit and the truck painted,awesome job ,very professional,I also had my wife's car painted there.
I recommend red barns custom to work on my truck, car anything I have. My experience with this company was awesome. I knew every step from the time he picked my truck up until he finished with it, always on time with the service. I’m very pleased to say I trusted them and they turned A 1 Service. Thank you so much. I really appreciated everything. A 1 service. Can’t get any better than this for me.
If you’re looking for vehicle maintenance or installation of aftermarket parts and more I would highly recommend Red Barn Customs. Family owned with reasonable, justifiable prices. It’s all about quality work at Red Barn Customs.
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Summary:
Recommend avoiding contracting Red Barn Customs for any type of paint or body work. Staff are unprofessional and misrepresent their ability to deliver any reasonable quality standards.
RBC made two attempts to successfully complete the agreed upon scope and failed to deliver on both attempts. The work that was completed was well below any kind of standards you would expect from a professional.
In the event of a conflict, RBC presented a non-disparagement, non-disclosure, release of all future liability waiver as part of any reimbursement, to which I declined so I could write this review and potentially help other consumers make an informed decision.
Full Review:
My mother contracted RBC to paint her VW Bus after spotting the RBC sign while passing by. During initial discussion, RBC was able to walk the vehicle and provide an estimate, meaning they had full visibility of the vehicle ahead of time. They were fully aware of the age and condition of the vehicle before the project began.
The agreed upon scope was to prep, prime, and paint the vehicle. RBC indicated they would have the job completed within a few weeks. The vehicle was not returned to my mother for over 2 months due to various delays by RBC.
Upon picking up the vehicle we immediately noticed issues with certain panels, areas that had completely been skipped, and other areas that were sprayed and never finished. Parts of the body work were over sanded, resulting in ruining of lines in the body altogether.
Below are some other specific callouts:
- Wheel wells were not properly covered with paint sprayed onto the undercarriage of the vehicle in all 4 wells.
- Rear bumper had Bondo partially applied in a few areas but was never refinished and was never painted.
- Area above the front bumper was sprayed with paint and never refinished.
- Area above the rear license plate has dried globs/drops of paint.
- Horizontal line on the front of the vehicle has large areas in it that were over sanded, essentially ruining the line altogether.
- Driver side panels had bubbling reappear almost immediately. Per RBC, as soon as the vehicle was moved into sunlight, to be exact.
- Lastly, when the vehicle was returned, the inside was caked in dust and debris left over from the work performed by RBC.
At the time the vehicle was picked up, RBC acknowledged “there was a problem”, referring to the bubbling in the paint, and offered a $300 discount. It wasn’t until I exchanged several emails with RBC that they offered to make any kind of concession related to work that was not done.
Throughout the multiple emails exchanged with RBC, I provided ample documentation, pictures, and videos clearly indicating the concerns. I also offered to accompany my mother and come to the RBC facility to review in person, to which RBC declined.
RBC repeatedly stated the issues were due to the age and condition of the vehicle and even went as far as to site the weather conditions as a reason for the poor quality of work.
When confronted with the state of the interior at the time of delivery, RBC communicated that an interior detail was not part of the quote, somehow alluding to the cleaning up after themselves would have been an extra cost.
Eventually, after several days of email exchanges, RBC offered two options; they would attempt to redo the areas of concern, or they would offer an additional refund of $540. Given they had already attempted, and failed, to deliver a project of minimum expected quality, trusting RBC with a third attempt wasn’t an option.
The second option of an additional $540 refund came with an additional requirement of signing a non-disparagement, non-disclosure, release of all future liability agreement. Not only did we feel the concession amount was not equitable to the situation, but it was also quiet disturbing that RBC wanted an NDA and release waiver in place to quietly settle the dispute.
For these reasons, and from my experience dealing with RBC, I could never recommend their services to anyone in need or paint or body work on their vehicles.
A family owned small but large capabilities this is a 1 stop shop. The owner Reg & his sons provided 10 star treatment on our restored 95 Ford F-150. They'd already completed some customization on our GMC AT4;therefore, it was a no brainer who we'd choose to compete much need work to our F-150. We had a long list of needs/wants and they completed them all (replaced headlights, motor work, exhaust, custom paint of the framework & wheel drums rotars & brakes, the AC is now ice cold, windshield wiper motors replaced, music wiring update, amongst a few other items). Very professional & customer service was top tier. If you're looking for a business to address any mechanical, paint, customization needs this is your place. We began as a customer, but left feeling like family. Don't forget to tell them Campbell referred you!
I would not recommend coming here for paint and body work they had my truck for three months and didn't nothing but a half ass paint job they didn't do any of my accessories I asked them to put on all i got was excuses
I was referred to Red Barn Customs by a family member, and I’m so glad I took their advice! I brought my F350 in for a preventative maintenance inspection, and the experience was top-notch. Reggie provided exceptional customer service, working quickly and thoroughly while explaining everything clearly. He outlined what needed immediate attention and what could be addressed in the next couple of months, which I really appreciated. The professionalism and transparency were outstanding. I highly recommend Red Barn Customs to anyone looking for reliable, high-quality service!
Red Barn has never left me disappointed. I’ve been bringing my 97’ Lexus to them ever since I got it; they’ve fixed countless mechanical issues, have pulled some dents out for me and resprayed my bumper and fender when I first got the car. Just recently, i took my car in for a full paint job as well as a body kit instillation; needless to say i’m very happy with the work that Red Barn has done to my car. It’s an all around great shop with great people and I highly recommend bringing your car to them.
Hands down the best mechanics I have EVER found. They are honest and not just sometimes! They are always so quick to respond, get the work done and always willing to help work around my schedule. I would be completely lost and wouldn’t be where I am with my car without them. They do it all, which is just brilliant. They have put my speakers in, lights in and have done work under the hood, brakes. They do it all and do it all while taking pride in their work. I definitely suggest giving them a call if you need work done.
Cameron was fair and very professional. Kept us informed as the project went forward and was very easy to work with. Listened to our concerns and addressed them and my wife’s car is cooling great
