I always feel confident bringing my car to this Midas location in Gainesville. The team members are always welcoming, good listeners, and take great care of my car. Jen is so kind and accommodating. She went above and beyond with the customer service. I highly recommended!!
My very honest review ! We towed in our Jeep renegade that would not start I called in before coming in and was met with a very cheerful friendly voice, Chris. He assured me they would take care of us and they did. I dont think I’ve felt so welcomed and cared for as I did there. I was emailed pictures of everything that had an issue and needed to be fixed. Loved that. The whole team are great people I cant remember everyone’s name. Chris, you are a gem, please never change. 10/10 service! (The Archer Rd location)
Hands down one of the best oil change experiences I’ve had. The crew was welcoming, thorough, and respectful of my time. They checked everything, kept me informed, and had me back on the road in no time. Five stars all the way!
EDIT: it's been a month and I have not heard anything from corporate since they said they would look into it (below). I have also submitted formal complaints through their website. Nothing.
A simple inspection from them almost killed me. I went in to get diagnostics on my car which was making a clicking noise when I would cruise. They charged me for an oil change and tire rotation as well. They did not diagnose the problem and claimed that they had to take the entire transmission out (~$2,200) to see if they could figure it out. I ASKED IF THE CAR WAS SAFE TO DRIVE and they said YES so I picked it up. The next week I drove to Orlando (~125 miles) and the car started violently shaking, a very different noise and feel. I was on the Florida turnpike trying to find an exit because the shaking was so bad and I could now tell the car was wobbling and swerving but before I made it to the exit MY ENTIRE WHEEL CAME OFF. There were sparks and I swerved, and the wheel went flying and could have killed both me and any other driver passing by. I had it towed and the new mechanic said the lug nuts were loose. Midas is now claiming they had nothing to do with it because they "didn't touch my tires". I have a signed receipt saying that they did the rotation AND wheel torque (and if they didn't, thats a service they promised and told me they did but did not actually do). They are claiming that they couldn't find the wheel lock although they never called to ask where it was and indicated that the service had been completed when I picked it up. It was not until I told them about the damage that they started saying they did not touch the wheels. It is not a coincidence that they messed with my car and one week later my entire wheel came off on a busy highway. This had nothing to do with the initial problem and nothing they told me when I picked the car up indicated that a problem of this type or magnitude would occur. I have gone into the store, called, and texted the manager and they have all completely brushed me off, denying responsibility and even saying it wasn't possible that it was their fault since they "trust their mechanics" and "too much time had elapsed for them to have had anything to do with it" (ONE WEEK). Now I've been without a car for weeks waiting for them to take responsibility and pay the now extra $2,500+ to get it fixed. I am losing money and work and now I have to get a lawyer and take them to small claims even though it would be nothing for this large corporation to just admit negligence and pay for the damages.
I really appreciate how yoj were able to fix my mirror. I would recommend your shop to everyone I know. Thanks you thank you so much. Both Carson and the other manager was Very knowledgeable
Had an appointment for 1oclock for an oil change. Not busy at all no customers in building. Here it is 257 and my truck is still being lifted, I’ve been told atleast 3xs that it will be 5 mins and I’m still here. Definitely my last time coming this is horrible. Guy doing my oil has to be working on 2 vehicles at once. All I see is him talking and laughing
After visiting several places before finally calling Midas, it was the very first phone conversation that made my decision easy. Chris answered and immediately stood out. He was genuinely eager to help without being pushy at all. In less than a minute, he had earned my trust and made me feel confident bringing my car in. If anyone ever needs a master in customer service, call Chris.
When I dropped the car off for the diagnostic, John was just as impressive. He was quick to begin and didn’t just tell me what was wrong. He sent clear photos and videos to show me and explain it clearly, which made the whole process feel honest and transparent.
I also really appreciated that they offered me a student discount. A small thing, but it meant a lot and showed they care about their customers.
Out of every customer service experience I’ve had in any service industry, Midas ranks at the top. Going forward, any time I need car service, Midas will be my first call. I will gladly bring not only my business to this location, but my family and friends as well. Very well done.
Always a great experience here the store manager is top notch and his team is one of the best I’ve dealt with this Midas always has my business. One more thing the manager was at the door greeting me and looking at my car before I could even get in the store once again the absolute best customer service you could ask for!
Checked with 3 different auto repair facilities in town. We got 3 quotes, and Midas was not only the fastest to get back with a quote, but they were open to helping out financially in any way they could. They beat the lowest price quote. The customer service with Carson and Nick were 5 stars. The car was brought over to them and within 24 hours , they had the part, had it replaced, and had the car running better than it ever had run. I cannot find 1 negative aspect if the whole transaction from start to finish with Midas on Archer Road. It's so hard these days to find honest and reliable people to help with car repairs, but the folks at Midas showed us that we don't have to search anymore. Thank you guys so much!!
The shop when I pulled up was very clean need and organized representative came out and attentively took the information I needed regarding the service of alignment for my car. I already entered a request for service and that was at 9:00 I showed up at 8:30. They took me right away. They also gave detailed information via text in regards to what services they have for the future for me on my car that I need. They also have water and coffee for you to sit in a comfortable chair while you wait. The staff was very knowledgeable and very friendly. They also work well together and seem to have a good time as they do the work! They offered different online coupons for any service needs.Thank you guys it was a great experience!
I had a great experience at Mitas Oil Change. The staff was friendly, professional, and very efficient. They explained everything clearly and didn’t try to upsell unnecessary services. My oil change was done quickly, and the price was fair. The shop was clean and well-organized, which I really appreciated. I’ll definitely be coming back and would highly recommend Mitas Oil Change to anyone looking for fast and reliable service.
I have been here numerous times, I’m always treated with respect and shown exactly what’s wrong and told exactly what they’re doing to fix it. I brought my car in for an oil change yesterday and noticed an issue later that day after they were closed. I called as soon as they opened and they got me in immediately and fixed it with no qualms. I have never had a poor experience here, and know that my car is in good hands. Can’t recommend enough
Absolutely horrible experience at Midas. My son brought his car in for an existing issue, paid for the repair, and before he even left their parking lot the check engine light came on again along with multiple new warning lights. When he immediately went back inside, the staff refused to diganose the issue further without charging ANOTHER $300 diagnostic fee. The employee was rude, dismissive, and downright nasty. He was forced to drive away with the car in worse shape than when he arrived because they wouldn’t stand behind their work. I reached out to management multiple times to give them a chance to make it right and was ignored. Zero accountability, zero customer service. This place is run terribly. Save your money and your sanity—go literally anywhere else.
Got my truck in at noon on Black Friday with a complex electrical issue, shop had the problem identified within 2 hours and called me. Finished repairs by 4pm and send an uber to pick me up to get my truck for free. Couldn’t be more happy. You get what you pay for.
I had a great experience working with Avery at Midas. They were incredibly patient and communicated everything clearly without trying to upsell me on things I didn’t need. Avery handled my issue in a friendly, timely, and professional way, and it honestly helped restore my trust in car shops. Highly recommend asking for Avery if you want honest, straightforward service!
Representative Avery has great customer service skills, empathy, helpful and knowledgeable of service issues. I appreciate the efforts provided to ensure I was not over charged, and was satisfied of service. I felt re-assured when I left
I have come to this Midas for my oil changes and have had a great experience each time. This time Avery was outstanding. He was not only helpful with this oil change but listened to the random questions I asked about my Mothers vehicle and answered to the best of his ability without ever seeing the car. Love this Midas and their great service and Great Employees. Thanks Avery! I will be back for my tires soon.
Avery was great! He was such a big help. He made the whole transaction easy for me . He was also very kind and patient. The service was fast and hassle free ! I highly recommend!
I am most certainly not and don’t want to sound like a Karen writing this but it is what must be done. If there was an option to give zero stars, I would give that. Brought my vehicle in for one specific purpose told them where to look and showed them a video of where the noise is coming from and they did the exact opposite. Their young mechanic aggressively drove my car down the street to where I could hear the engine high revving from the lobby, obviously frustrated. I went to ask the mechanic simply to see if he heard the noise, he completely ignored me and I had other staff telling me to get out of the garage area. Understandable because of their liability of customers being on the garage floor. Fine, so I went behind the garage standing outside to where my vehicle was close and viewable to ask the mechanic again if heard the noise. Completely ignores me. At this point, I’m getting incredibly more frustrated by the minute of being ignored and frankly disrespected. The manager comes over and they spot a small noise coming from the left front wheel completely opposite of where I told them to look. My vehicle has 250,000 miles. I would be surprised if you didn’t hear a noise anywhere on it. I just wanted them to fix the squeak and they couldn’t handle this simple task. If we just wanted to point out noises, we would’ve been out there for 6 hours. The manager was ignoring my request and so was the mechanic. I asked them again to please look in the location of why I brought it in and what I’m paying them for and I got a response of “I’ve been doing this for 30 years” from the manager! This place is for complete suckers. I would 100% recommend going somewhere else. Also, I just want to add. I made a reservation for 3 o’clock and it took them an hour and a half just for them to drive my car aggressively around the block. Embarrassing service with complete lack of care of customers.
I hope that manage will enjoy another 30 years working in the shop! Good luck
Incredible service! The people who run this place go above and beyond. I’m impressed for how well they do in such a tough location where most don’t last. They are very responsive about appointments, follow up and overalls issues with your car. I never got the feeling of getting ripped off from the start, which I certainly appreciate. Overall the best mechanic in the area.
Absolutely wonderful service! Brought our two family cars in for oil changes as a walk in and they had them both finished in less than two hours. Gave detailed reports and images of vehicle inspections and recommended services. 10/10 recommed this place!
everyone here was incredibly kind and patient with me, but especially emily and avery :) once told i would have to leave my car with them in order to get my tires replaced, emily made sure my uber home was taken care of; avery was attentive and took care to call and check in with questions about my car. highly recommend!
Was in this shop the other day. The front desk workers are very nice and work with you to make sure you have a great experience. Was there when the person who wrote the last 1-star review was there. He did not get any work done and cussed the front desk worker out for just telling him the price. My personal experience with Emily was great and I highly recommend them for any work.
What an amazing experience! The guys treated me we were old friends. I felt comfortable there even though I know next to nothing about my own car. I would highly recommend this place for women as well that might be nervous about seeking an automotive shop. I can’t say enough about those guys.
Very easy to work with, spent time explaining everything to me, and learned about their best in class tire warranty! There isn’t any cost for their tire warranty and covers free replacement if my tire is damaged. Highly recommend considering!
Good people work here. I'm genuinely impressed with their kindness and patience. They fit me in today and fixed my car up even though they were short staffed. I will definitely recommend this business to everyone I know! Thank you Midas!
Blew a tire on 75 heading to Tallahassee on a Friday evening when I had a blowout. Everyone told me NO except these guys. Right at closing time I asked for help to get a new tire so I didn’t have to leave my car in the highway. This amazing staff stayed to satisfy another happy customer. Highly recommend when you think hope is lost! Great job team!!!!
Best service I've ever had with a mechanic! Chris and Avery were so kind and helpful. They really turned my day around. Both of them went above and beyond to make sure I felt safe getting back on the road. I cannot be more thankful!
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