Good work by Caliber Collision -- my car looks better than ever! My only concern was the scheduled pick-up date: I was given three successive (further delayed) dates, each time these changes were attributed to parts/supply delays (admittedly out of their hands) and holiday slowdowns (don't Christmas/New Year's come every year?). I was not inconvenienced by the "updates," but would have been less stressed had the final pick-up date been announced as truly final, instead of being promised a pick-up date on two prior occasions, then waiting to hear what the NEW pick-up date was to be.
Service staff were polite, professional, and kept me informed of progress throughout the repair process. Delivered before estimated time of repair and the quality appears excellent. Insurance covered costs, and coordination with my company was excellent.
Backed into a pine tree and had to have tailgate replaced. The paint matches up well and the time they had my truck was very reasonable, good communication with daily updates
If I was asked to name a reason I don't regret being rear-ended, Caliber Collision would be it. Outstanding job, fast, they even cleaned the inside of the car before handing it to me. Thank you!
They got us in quickly, Kept us informed of the progress, And the car was ready earlier than expected. The car looked great and returned clean inside and out. The staff was knowledgeable and professional. Would not hesitate to use them again. I highly recommend them 10 out of 10.
Great job on our Prius. Will go to Caliber again if I need body work done on one of our cars. Randy kept us updated on progress during the job and handled everything with the insurance company. Couldn't be happier!
Great customer service! Becky was super nice and helpful! She kept my husband and I updated on the progress of repairs and our vehicle was ready before projected date of completion. Very pleased with repairs!! Everyone at Caliber was courteous, nice and helpful throughout the entire repair process. Thanks to everyone at Caliber Collision!!
Outstanding workmanship, awesome customer service. Explained invoice in layman’s terms. EVERYONE connected with my repair did a fantastic job. Randall you have a staff and crew that you can really be proud of. My SUV looks like new.
I would absolutely NOT recommend this place to anyone. I never received calls or updates about my vehicle. I called multiple times (at different times of the day) and was told Randy, my service advisor, was on lunch but he would return my call. I never received a call back any of the times. My husband would call the next day to get any information. I was never updated on any thing they were doing. Never received any information about what was happening with the vehicle. My pickup date was pushed back multiple times. They ordered the wrong door for replacement twice! They painted the door and didn't match the vehicle, repainted it and still had problems. When I arrived to finally pick up the vehicle, it was still not ready. They brought it to me with the grill not properly popped into place. The door they replaced did not lock or unlock. They took the vehicle back to fix these issues. Brought it back and the door panel was not properly put on. Took the vehicle back to fix again, and brought it back with the door panel coming off every time the door was opened. They had to take it back and fix a third time! They absolutely do not care about your time or vehicle.
My visit was professional and very friendly from the minute I walked in. I squeezed the little chicken on the counter for service and I thought that was so sweet!! Everyone did a wonderful job from drop off to pickup!! And my car was washed and vacuumed and looked better than was when I came in!! Nice touch!
My last repair at Caliber Collision was outstanding! Randy was excellent at providing updates throughout the entire process and made it easy. The quality of the repair is high end and couldn't have asked for better. I appreciate Caliber Collision and their team for taking their time to restore my vehicle back to it's original condition. Thank you! I highly recommend this shop!
Absolutely wonderful service! Bryan was amazing and kept me aware of my car’s progress throughout the duration of the repair. Every staff member I spoke with during the duration of repair maintained kindness, compassion, and professionalism! Thank you for your excellent service!
Great experience. They started by towing my car from another collision repair place in town that made me feel like a burden. The people in this office are incredibly friendly, professional, and they did excellent and expedient work on my car. Highly recommend. One of the guys there even transferred my belongings from the rental to my car because it was raining sideways. Above and beyond.
I had a great experience working with Ashley at Caliber. She was professional and went above and beyond to make everything flow as smoothly as possible for me. I can't recommend them enough!
My truck went in after a front-end collision. Caliber did a great job getting it put back together, it looks great and their customer service is amazing. Happy to use them again, will definitely recommend.
I was referred twice to Caliber Collision by my insurance to repair my vehicle and they did a great job. More recently I brought my vehicle to receive an estimate on some additional repairs. I then met with Randall who worked on buffing out some of those areas that I wanted repaired. He exceeded in customer service and I appreciated his assistance.
A+++ services. The team kept me updated on the progress of my vehicle and was very responsive when I had questions. At pick up the team was there to walk me through the details of the work and answer all my questions. The paint job was phenomenal and my rim looked brand new.
I had an excellent experience with Caliber Collision of Gainesville. It felt like a relative was guiding me through the processes. They were transparent about their ability to make repairs. Communication was excellent and they stayed in touch through the entire process. I worked with Randy and will seek out Collision if I ever need this type of service again. Customer Services was Outstanding and so appreciated.
I was referred to Caliber by my insurance providerWho told me it they were the second highest rated provider in our town. I had a lots of great experience with who they said is the top provider and so did a colleague of mine. I am so glad I went with “#2”! They got the job done before the number one provider could even give me an appointment. They did a great job and stayed in touch through the process. I am not easily impressed and I was very impressed with them from the first phone call to picking up My like new car!
0 STARS. Do NOT take your car here EVER. And if you get ZACK as your claim adjuster, GOOD LUCK. He laughs in your face when you comment a genuine concern. He will only try to get you to shut up, and interrupt you while you speak and scoff at you. There's disrespect, lies, and ENDLESS back and forth's with this team. I understand these things take time but communication goes a long way. They NEVER called me to update me on my car, EVER. yet claim they've called the number on file but no calls have been received. When i told this to Zach, he scoffed saying he has the call logs, and when i retaliated, he whined that its because its not done yet. I STILL am entitled to updates on my car.
How are you going to say you have MY CAR READY that same day, and i have to find out the next day it isn't because I had to call , like always, to find out my battery is broken. I have a job. I have things to do to be worrying about not having updates. IF YOU WANT AN IMPROPER job done, get serviced here.
Black Nissan.. That's all I need to say.. Youve had it for months.. (UPDATE), Sometimes as a parent you get frustrated when your son's first car gets damaged. After listening to my son for months regarding his car being repaired at Caliber, I've came to a better understanding and the huge amount of work that went into his Nissan. Want to start off by saying, its FIRST CLASS work all the way around. Yes it took some time, but his car is better than new. Multiple issues were wrong with his car other than just body damage. Caliber Collision didn't deserve my first review, again I was just frustrated. 10+ quality work for sure, my son has his car back now, and all I see is a Big Smile on his face! Thank You Caliber for the the best quality work I've ever seen.. Son happy .. Thanks again
I can say more but I’m gonna keep it brief. They took my vehicle in back in August 2024 to start repairs. There was a lot of back and forward. From being lied to, by missing areas that needed repairs to breaking other parts and not doing anything about till I notes the obvious damages, miscommunication. There was a carpet that got wet from the storm damage but never got taken cared of even tho they said they did dried it but it wasn’t true because at one visits employee said there’s no way water got there. I said I was worried about mold and was told by an employee that he would do a smell test under the carpet. Not only he never mentioned the results from his nose sniffing skills but that’s not a proper mold test. Mold is a hazard and no procedure was done to prevent or control it. One of the times there manager her self said she will personally go over the vehicle before having me go to pick up. That time I went to pick up and still had issues one of them was an obvious loose tail light. I have given them five tries to do proper and correct work. It didn’t happened. Had to involve the regional manager to go over the vehicle and I still don’t feel confident about what the results will be. My last time there was on December 2024, had to take the vehicle from them since it was clear that they were not capable to do a good job and the insurance was of no help. There were also very notable scratches right on the repaired area on picking up attempt five. For any issue on something that looked wrong they would just say they have a lifetime warranty but that doesn’t give them the right to do poor quality work. The vehicle should be repaired properly the first time and that should be it, life time warranty its if something goes wrong not to try giving me a vehicle with multiple things wrong to come back at there convenience to get it fixed and hide behind there warranty. After having to take it notes a moist smell inside the vehicle checked it and there’s water coming in and puddling under the spare tire. It’s been about five months. This process has not been fair or right since the beginning and like I said this would be the sixth time. It takes time from work and personal life. It’s January 2025 and my vehicle is still not properly repaired and water coming in. If you do take your vehicle there check it.
My car and I had a wonderful experience at Caliber! The staff here were so friendly, conversational, and helpful with all my questions. They did a fantastic job fixing up my vehicle, and I appreciate their lifetime guarantee. I would definitely come here again if I needed to, and i recommend you do too!
Pretty much satisfied with the body work that was done, however, I did just notice my battery had been switched out and I just ended up having 2 buy a new battery. So people please check your vehicle before leaving this place. This is not the battery that was in my car when I dropped it off
Great service and they really took care of me! The staff is better than kind; they're truly good people. I would recommend it to anyone and they made my car just like new after my accident. I was hit in just the right way where both of my doors had to be replaced and the paint had to be redone from front to back. I honestly expected my repair to take twice as long as it did but I ended up getting it early. I'm so happy Progressive referred me to this place and I recommend it for anyone just looking for a shop to get their car repaired. No funny business just good service.
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