My car had a mishap while at Billy’s where somebody had cracked my window. Billy took care of the issue out of pocket. He towed it for me there and back, after replacing the glass. It’s looking good as new! It’s unfortunate when things like this happen but it’s nice to know people still care. I would recommend Billy’s, he’s a good guy and will make it rightThank you for solving this issue for me
Huge shoutout to Little Billy at Billy’s Auto Shop! We were traveling from Florida to Texas and ran into trouble, but they saved our day by taking us in right before closing. They truly went above and beyond to help us get back on the road. Amazing customer service and a total lifesaver! 5/5 stars—thanks for everything
Loved the service! Everyone was super sweet and respectful. They took very good care of my old car... will definitely be coming back for any other car problems I have during my time at UF :)
Broke down on the side of I-75, north of ocala. Called for a tow and Robby came quickly and picked me up. Truck was fixed and is running well after their help! Excellent customer service!
They kept my car for an ENTIRE WEEK, just to change a single wheel cylinder for my rear brakes. Since getting it back, the brake pedal is soft & spongy, it seems the master brake cylinder needs to be re-bled as well as the entire brake system. They did a very poor job, charged waaaay too much money, and kept the car for an entire week to do a job that should've taken only a couple of hours? Total ripoff. UPDATE: They claimed they have no record of working on my car, and also claim I'm confused? That's your defence? I have receipts. From your shop. Stop lying. Be a man and face up to the truth.
Had an emergency car battery issue and had to sit and wait at the shop. Billy's team was great to work with and expedited what they could because I was waiting. Quick, honest service. Highly recommend.
These guys were great. They called me to double check before they possibly got into a much bigger repair. They did a great job and were super honest. When the check engine light came on a few days after repair, they fit me in same day to do a diagnostic check (check engine light had nothing to do with their work). I recommend them highly
The Driver Nick did a very good job! He was able to answer all questions also. He is a very good worker very nice. Billys is a good place to take your vehicle to get fixed.
Big shoutout to Nick for helping me when I was having trouble with my car battery. He was so kind and attentive, especially since this was the first time I've experienced any issues with my car since I've had it. So grateful that Billy's Auto Repair & Towing was very responsive and that Nick was able to arrive within a timely manner. So awesome.
We have been using Billy’s for over 10 years. He is honest and runs a good business. I would never, and I repeat never, bring my car anywhere else. One time I had it towed up from Ocala, because I’d never use anyone else.
We travelled through Gainesville when our car broke down. With a 3 years old and a 6 months old in the back was not fun. We asked them to get our car fixed as quickly as possible and they did. Ethan the mechanic was super cool and he did a great job! Overall we made it home for Thanksgiving.
I’m so grateful for having found Billy’s Auto Repair & Towing in a moment of despair. I called them because our daughter’s vehicle died in a very dangerous and narrow road and it was blocking part of it. As soon as I called them without hesitation they told me they were going to take care of me ASAP. Before I knew it the tow truck showed up and in a matter of like 2 minutes he was already hauling the vehicle to the shop. Right away Ethan started communicating with me via phone keeping me posted and continued doing so throughout the entire service, which took about 48 hours total. In record time they had my daughter’s vehicle completely fixed and running. Billy’s Auto Repair & Towing literally took care of everything. I love the concept of the towing company also being the mechanic shop to get your vehicle back up and running. A very special thank you to Ethan for being such a gentleman and thoughtful throughout the entire service. Many blessing upon the entire Team! I 100% recommend them to anyone in need of auto repairs and/or towing services.
This place is the most honest shop in town. Also the nicest they drove me back home one time to help me out. They also always get the job done correctly and quickly without any fuss. Great place to go to.
I had my car towed to Billy's when it died nearby. They diagnosed the problem, finding it was covered under warranty. I was really impressed as they were extremely professional and friendly and honest. They will have my future business.
Billy's is an old school shop that is focused on getting you up and running and not on how much they can fit on an invoice. They will be my go to mechanic moving forward.
The Driver Nick did a very good job and to take people places and get the job done also. He is a very good worker very nice. He had taken me today to where I have to go and everything. He is always on time for everything. Billys is a good place to take your vehicle to get fixed. Nick always has a smile on his face and nice to people too. he is also good to ask questions and answering them too.
I walked into the shop during lunch and the gentleman in the office stopped what he was doing and took the time to look at my car AND show me exactly what was wrong. Every time I’ve had my car serviced the customer service has been outstanding. Will definitely be back. Thank you!!
Highly recommend Billy’s Auto Repair! I came in for a check engine light and they quickly diagnosed my issue so that I could feel safe before taking a roadtrip. I’m very inexperienced with cars, but Ethan explained everything in a clear way.
My husband, Aaron Sheppard, had truck issues this week, and we are new to the area and didn’t know where to take it. We came across Billy’s and they have been amazing on both communication and turn around time.
Sometimes you don’t realize the full value of a service until you no longer have it. I’ve been out of the US since May 2025, and I will say this: I miss good customer service—like the kind I received from Billy’s Auto Repairs just a week before my trip. I watched your team carefully tow my car and had a friendly interaction with my husband. After the service, Ethan called, and his voice over the phone sounded like it was a great pleasure for us to take care of your car. When people provide an excellent service in your absence, you can trust them with your family’s needs. I missed Cassie after she left, but I am grateful for Billy and his team. We often put off leaving a review or sending a note of thanks, but when you’ve experienced poor treatment elsewhere, taking a moment to thank someone who truly cared for your needs can bring hope and joy. It’s a reminder that there are still people who genuinely care. Today is a special day, and I want to share a special message of gratitude for the American love and care I’ve received over the past 12 years. Happy 4th of July!
Nick at Bill's towing service was the best at the wreck I had on us 441. He was very helpful as he helped everyone there providing extra duck tape and being fast with getting the damaged car out of the scene. Nick was very polite and provided comfort in handling my car. Bill's towing service was fast and reliable
My tire blew out in front of Walmart automotive 4 minutes after they closed on the Friday night of a 3 day weekend. One of their workers suggested I call Billy’s. I am SO glad I did. The tow truck arrived before he said he would! The driver (Bobby) was kind, polite, and put me totally at ease. Billy’s replaced all 4 tires, and repaired my driver seat, tail light, and brakes for an incredibly reasonable price. Ethan stayed in communication with me and was totally transparent about everything throughout the whole process. My car drives better than it has in some time. I am so pleased to have found them! I’m a new fan and will be a loyal customer.
I’ve dealt with a lot of mechanics over the years and even work on cars myself, so I’ve seen firsthand how many shops try to upsell unnecessary services. That’s why Billy’s Auto Mechanics stood out to me. When I spoke to Billy, I felt like I was talking to a friend—someone who genuinely cared about what was going on with my car rather. They were honest, straightforward, and did what was best for my situation. In a world full of mechanics looking to upsell, Billy’s is a rare gem. I’ll definitely be coming back here from now on.
Although they were very polite, it was disappointing how extremely expensive it was. My wife and 2 daughters were in Gainesville for a tour of UF, when the alternator belt of their 2009 Honda CRX broke leaving them stranded on the side of the road and away from home. Since they were just a couple of miles away from this shop, they had no other real alternative but to take it there on a tow truck. Once there, they had to pay the amount quoted because the CRX could not be driven anywhere before being repaired. Normally this belt replacement job goes for between $160 to $200 plus tax. However, the amount that they charged was $350 plus tax, which seems extremely steep. I told my wife to go ahead and pay for the repairs despite feeling extremely disappointed that, they seem to be taking advantage of 3 out of town ladies with no transportation. Sadly, although my daughter will be attending UF in the fall, this mechanic shop failed to show us that they could be a place for her to do future repairs while living in Gainesville. Maybe ownership could explain the situation and why it was so extremely overpriced, and thus, regain our trust in this particular business... Cleaning an area to fit a belt, not fixing anything else but the belt while not making any determination of where the leak was coming from, is by definition a belt replacement job. The CRX is back at our hometown shop getting the small leak fixed, and we can see exactly what was repaired at your shop. The negative review was not based on lack of info as you have now replied. It was based on the fact that anyone can clearly see the extremely steep price for the work. At the end, the belt worked to get them back home so in spite of my disappointment with the price that was paid, the mechanic shop did their job and got paid what was quoted under the conditions. Thanks for your prompt response.
I came across Billy's after a number of issues at other shops and then came this recommendation. I will never use another mechanic again!
My engine was having serious trouble and I was having difficulty getting answers. Billy's fit me in to diagnose the issue and was able to get the dealership parts my car needed to do the repair. It was a multifaceted problem that took some time to fix and Billy and his team made it happen. I was also very appreciative in how thorough Billy was explaining the problem each step of the way, talking me through the options, and giving fantastic advice. Him and his team even found and fixed one of the symptoms I had forgotten to mention when I brought it in. So impressed!
I've been incredibly thrilled and thankful every day to have a smooth running car!!
Meant to post this awhile back but life got away from me. I had an issue with my car’s AC beginning of this year and we brought it here. We tried something small to try and fix it but about 4 months later the same issue arose and Billy saw the car again no charge. He was very honest about not finding the leak in my AC and added dye and recharged the AC at no charge and told me to bring it back if it happens again. I appreciate the step-wise approach to finding out the issue and not pushing to do unnecessary or expensive repairs that may or may not work. I appreciate the honesty and the willingness to work with me if the issue continues happening. Great communication and a great local business to support in Gainesville!
Robbie was awesome! He managed to back my jet ski into a spot while still connected to my dead Tesla. And then shoe horned my car into charging spot. The rates were very reasonable.
If you're reading reviews, you've found the right mechanic ! Radiator fan failure left me stranded in a town I haven't lived in since the 80s. Billy's towed in my car (flatbed), diagnosed and did the repairs at a better than fair price. Much respect for these folks. Honest, fair, responsive. Big help for this tired old soul. Thank you.
So I just bought this conversion van in southern Florida. And I'm gonna drive it back to Appleton WI. Van was running like a champ and then. Boom. It shut off. I called Billy's auto repair. They came over with there brand new roll back. Loaded up me and the van. Took us to their shop. The driver had called ahead so there were 2 mechanics waiting to get rite on my van. Within an hour they had me back on the road again. ABSOLUTELY UNBELIEVABLE. Thank you guys. .
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