Quality Auto Salvage LLC JunkYard in Washington (DC)

I purchased a speedometer head for a 1990 Volkswagen cabriolet I called spoke with Hannah she sent me pictures negotiated on the price it took about four days to get my tracking number. The part came in correct undamaged. nobody else in the country even had one so I was glad to get it. Hannah and Conrad were great thanks for your help.

Indians????Don't even try to do business with ghost business company. First goggle the address! It will take you to the residential areas. Once you get there try to call and they will ask which parts are you looking and will ship or we can direct to pick it up to the different shop/ warehouse. This is America not Indian.

There’s nowhere immediately listed of this place that the address is not an actual sales address and I just wasted my time. Driving here is terrible customer service and everything in the prices they were quoting me were overpriced as well. It’s just a piece of junk all of this place.

This business is a scam. I ordered and paid for 5 different airbags. They only provided two and kept lying about saying everything was delivered after several attempts of them lying saying they was a mistake in the delivery route. I kept asking for tracking number but none was ever provided. Their way of doing business was shady from the start because they asked to be paid through Zelle. I wished I could give no stars. Stay away please. It’s a SCAM!!!

PLEASE PLEASE PLEASE STAY AWAY!!!!!! They have an F rating with the BBB and have 14 open complaints against them them that they were refusing to respond to. The BBB is advising anyone who has been scammed by this company to contact the Maryland Attorney General to get this business shut down as they have no authority to do so but agree they are horrible.They have way too many complaints for this company. I lost $ 1700 that I will never get back due to these scammers after four months of fighting but I hope to save others from making the same mistake. Please call the BBB and they will give you all the info you need on these HORRIBLE people.

Yeah, part is working great right now. I have no problem with it. It was good.

Ordered this part 8/30/22. Was initially quoted a price of $375.00 by BRANDON but when we decided to actually order the part, the price jumped to $400.00. Had to wait over a month to get the part. Upon closer inspection, THE ENTIRE PART WAS NOT SENT!! Have called and spoken with FRANK, CHRIS & PATRICK to no avail. Your phone number is programmed into their “business” so they automatically send you to voicemail. If I call from a different number, miraculously they pickup and just send you back to voicemail. They give you nothing but the run around when THEY ARE TOTALLY AT FAULT. I paid good money for an ENTIRE part and they sent a partial piece of junk. Don’t be fooled by their empty promises. DON’T DO BUSINESS WITH THESE CROOKS—they don’t deliver as promised and their ads are misleading!!

Shipped tailgate without back up camera that I paid for and said it was in mint condition when it came with scratches and dents and the plastic piece on top was all broken and they refused to refund me any money or return the tailgate. Don’t ever buy from this company.

I purchased a engine with them, an i good it in a condition as the mileage i needed,now i would recommend everyone to purchase from quality auto salvage, good customer support team i strongly will do any future business with them for any car parts if am looking for it

if I could rate this zero I would this business is so unprofessional, and they just take your money and send you bad parts that aren't even tested nor will get you to a manager will be filing a lawsuit with this company.

Misrepresented the part. Slow shipping. 30 plus days from point of sale. Asked for a picture of the part. Told I was demanding. Would never purchase again. Door held up with piece of wood from pallet. Still waiting on refund. Told door was complete. It’s not. The original pictures I was shown, door was perfect. This door is damaged. No inside panel. Was told that was there. You outright lied. 12/30/2021. Please beware if you do business with this company. Totally dishonest. I would complain to the BBB, but you aren’t a member and I can see why now. Disgraceful how you conduct your business.

Very easy and helpful to work with. My husband got the part he ordered in a limited amount of time and it was in good shap!

Parts were delivered as promised and worked as intended. Customer service was exceptional!

They are were very Knowledgeable and helpful and sent me a nice looking Seatbelt and Retractor for my 2016 Honda Civic - Thanks -Nash, Frank and Hanna

Replacement worked just fine, a bit 'worn', but that was expected (as it IS A USED part). A little more expensive than I wanted, but proper color was important, so acceptable.

Everything went great. The only problem was I had to put the address down for business to receive the transmission.

Received the part it was bent, serial number scratch off Vin number scratch off ,machine couldn't match to car, sent part back a month ago still no refund keep lying about this week next week ,won't let you speak to Manger or owner, selling stolen parts don't buy from here bad business..

If I could give them no stars that's exactly what I would do. I ordered a transmission from this place and for more than a week consistently got the runaround. They told me they were shipping it and that they would email me the tracking number, which they didn't. I called and texted repeatedly for days to find out when the transmission would be shipped out. Finally someone contacted me and said the truck the transmission was on got into an accident *wink* and the transmission was damaged so they would have to send me a different transmission for an extra $300. I explained to them how I was not paying an additional $300 inasmuch as I did not have anything to do with the transmission being destroyed in an alleged accident. They told me they understood and they would contact me the next day about shipping out a replacement transmission. When they did contact me the next day I was told they had "good news" and they would only be charging me an extra $150 for the replacement transmission. Again I explained how that was not going to work for me and I was not going to pay any extra money. They said they would contact me the next morning to tell me how it could be resolved. I contacted them because I didn't feel like waiting around all day for them to maybe or maybe not call me and I was told they were out money too because of the truck being in an accident and a lot of parts getting damaged, like I'm fool enough to believe their carrier doesn't have insurance that would cover any sort of accident like that and compensate them for their loss. Again, that's still not my problem. I paid in full for the transmission the day that I ordered it. I explained to them at the onset time was of the essence because the person putting the transmission in the car was going to be going out of town for a month and I needed to have it as soon as possible. Finally they gave up and offered me a refund. When I asked them to put the refund through immediately they kept saying it would be an hour or two. As bad as they screwed up and they couldn't even offer to refund my money immediately? Absolutely unacceptable. All of it was unacceptable. I truly believe they never had a transmission for me in the first place, in spite of telling me they had three, and when they found one they used the opportunity to jack up the price but I wasn't going for it. Absolutely garbage company. I wish I would have read the Google reviews first because I see I'm not alone in this situation and this is the way that they treat customers consistently.

PAY ATTENTION TO THE MANY BAD REVIEWS ON HERE AND STAY AWAY FROM THESE SCAMMERS ! THESE SCAMMERS TOOK $1,000 FROM ME AND TWO WEEKS LATER WHEN I CALL TO FOLLOW UP ON MY ORDER, THEY TELL ME I HAVE THE WRONG NUMBER AND HUNG UP ON ME. I WILL DEFINITELY BE PURSUING LEGAL ACTION AGAINST THIS COMPANY FILLED WITH SCAMMERS. DO NOT GIVE A PENNY TO THESE PEOPLE !

I bought an engine from these guys that said it had 70 couple thousand on it. When I got it it was in horrible condition. I bit the bullet anyway and put it in the car. Not even two days later. I found water in the oil. These people said it was in perfect running condition. If a warped head is running condition. Then somebody does not know how an engine works. These guys supposedly have a one year warranty that I paided extra for. I called them for three months. And these ignorant people keep stretching this out. These people will rake you through the coals. Find another place if you want something worth a damn.

The engine was a very good price based on other research and it included all the connectors so I was easy to install. The staff was accommodating when I had to change shipping a couple times. I will call them again when I need other parts. *****Change in star rating***** So I called them for more parts and they assured me that they had them. So far after about 5 months they have delivered 4 of 9 parts. They claim that some were lost in shipment to me. They have refunded me $150 out of the $1345 that I paid them. That does not even cover the pallet charge for the pallet I did not receive. No more calling QAS when I need parts. I may call them ANOTHER 50 times to try to get this last matter resolved.

My US Navy son researched and found Quality Auto Salvage for his replacement transmission. Customer Service was clear and professional on all phone communication. Email communication was less timely, but we did get all of our requested information within the timeframe. We purchased the long-term warranty as well.

Brandon and Chris has helped me with multiple vehicles and made it an easy experience every single time! He recently helped me track a part that is model specific to my BMW and got me it for much cheaper than I could find anywhere on the internet! Community Auto Recycling makes it easy to support local business by being exponentially better than their online competition!

I've always had a good experience here. Read some bad reviews. Let's be realistic, you're buying parts from a salvage yard. They don't ask the former owners to get into accidents that cater to YOUR parts needs. They get salvage cars and strip parts off. That's the risk you take buying salvage parts. Also, they don't have a heated garage for each one of their salvage cars, despite what you may believe. It rains and snow in Erie. That's why you pay $20 for a $180 part, or $600 for a $2500 part, etc. I've been buying parts here for at least 10 years, and have never been disappointed. They sold me a transmission that worked perfectly, and they installed it for considerably less than a garage. Saved me a wad of cash.

This business is a SCAM! If I could give stars for worse business ever I would place them first. This is the worst place to do business with. They work out of a house, they are brokers, their parts are ordered from eBay, they do not have a warehouse and the policy for a refund is ridiculous and quite frankly fraud. I’m filing a claim with BBB and several other agencies regarding this illegal scam run business.

Brandon Albert great service excellent customer service great product I order 2002 Honda accord automatic transmission V6 with 40k miles ! Great price! I reached the transmission within 4 days tops ! Works perfectly in my car thanks

I am one truly satisfied customer. I must admit I was a bit afraid of buying a transmission online, first i couldn't believe the price was so low and they provide free shipping. My sells rep assured me i was doing business with a reputable company and not to worry. He provided pictures of the transmission i was receiving. I got updates thru the entire process and tracking on the delivery. I would definitely do business with them again. Quality Auto Salvage gets 5 stars in from me!.