UNPROFESSIONAL!! I was just simply calling and trying to see if a female works at that facility and as I’m explaining to him my story, he cuts me off and says “he heard enough” as if I was getting on his nerves!! So I told him that he don’t gotta be rude by cutting me off, then he gets mad and hangs the phone up on me!! So I called him back and told him I was gonna leave a bad review while calling him the B-Word cuz he sounded like one. I swear some people don’t need to be in business🙄

Latasha “Tash”

04/01/2024 18:06:44

Well, let me keep it plain and truthful. This company mistakenly towed my car from in front of my new residence by instructions of a non employee of my apartment managing company. I was told as well as listening to how this happened. Now, my apartment manager, did submit a list of vehicles that were to be towed but mine was not one of them. So, this is the kicker, FIRST STATE told the apartment manager that I would have to come pick up my car even though it was an error on their end. I have a disability and I was not able to get there. Hearing the conversation between the apartment manager and FIRST STATE my apartment manager demanded that they return my car. Oh, they returned it alright! They charged the apartment manager $125 to return my car that they mistakenly towed🤨

Gwendolyn Harvey

10/20/2023 00:29:02

Arrived in the quoted time frame. A wonderful experience from pick-up to delivery. Lonny was the BEST! I had a stressful afternoon but once he showed up, I quickly transitioned into relax mode. Very knowledgeable about loading and towing motorcycles, which in not an easy task. He was more concerned about my bike as we traveled than I was. Undoubtedly, he went the extra distance. Very thourough and thoughtful. Thanks again!

Kevin Bezek

07/31/2022 02:21:38

First time ever having to get a vehicle out towing and every employee there was amazing. Extremely courteous, truck sat so long it need jumped… they jumped it for me let me start it and everything possible to ensure it was still in the same condition and ran just as it did when towed and that no parts were missing and even pumped up one of the tires that was flat. Extremely grateful for them to go out of they’re way to make me comfortable that all was well with the 94 pickup before paying a large 3k+ tow bill.

Kevin Carter

05/13/2022 21:15:43

Needed a part for my bmw this was the first salvage yard i called who was actually patient with me and helped me find the exact parts i needed i drove to Delaware from Philadelphia i and when i got there the young man Jhonny had my part there waiting for me i will be referring all my friend’s to you guy thanks again jhonny for the wonderful experience

Bebe Colon

04/28/2023 22:14:20

My car was stolen and after it was found, it was towed here until I could be notified and all the proper steps could be taken. Bill answered all my questions and was incredibly helpful and sincere throughout my multiple visits. Hopefully I don't need to use their services again, but I would definitely suggest them!

Raena DiFilippo

10/10/2017 19:29:39

I broke down on I-95 southbound and ended up blocking the entire right lane after the bridge. They were my first call and came in 20 mins and got me out of my sticky situation. Arty (manager) was extremely nice and guided me in the right direction and didn't put me in the lot and allowed me to keep my keys and stay warm in my car until my ride came which was 3 hours away. 5/5 would recommend.

Daniel S

12/24/2020 12:16:41

they have always taken good care of me l.

Bryan Sorensen

01/06/2024 15:44:05

Great service! The customer service I received is the best! The woman who answers the office phone is a blessing to work with. Pricing is fair and the services are quick. Highly recommend!!

Shantel Deng

04/11/2022 21:21:29

Besides the little issue we had when we got there to get my daughters car, they were very helpful. And the driver who towed the car was so nice. He helped put a smile on my daughters face when she saw her car.

Katie Bryant

12/08/2019 02:28:49

No good people work there. They have the worst attitude in the world. Went for parts waited over 2hrs and never got the parts dude came out and said he had no time for me that day after I waited 2 hrs

Edwin N Serrano

12/31/2021 14:21:43

Ridiculous and non professional. .8 miles from my house to a(n) auto repair shop they're charging me $85. I don't blame the company or the service but, I do blame the representive. Lucky I even gave you rate "dude".

LEOWO RLD

01/25/2017 20:49:38

Please don’t call this company. First State STUPID towing. I will cancel that payment anyway! I paid how much you asked but Towing guy didn’t droped in right place. And you guys lost my key too.

Firuz Abdukhalimzoda

10/03/2021 18:35:24

Broke down and called the dispatch. They showed up under 30 minutes. They gave me a ride home and then took my Jeep to the shop I wanted it serviced at.

Kent Wannamaker

08/19/2016 01:04:22

Extremely unprofessional. Will not use these services again. This company is now also under a federal lawsuit for scraping customers cars after 30days!!

Michael Stephenson

09/23/2021 13:04:02

Awful customer service and bad pricing. The location is sketchy as it’s a big junkyard on a dead end road in the middle of nowhere

Lyssa J

05/12/2020 13:12:10

Typical tow truck shysteres had all the paperwork from police whom told me all i had to do was go pickit up!! Uncooperative person in office was no help n told me the police lied!! He'd make it rite for $60 more now to complain to WD& WILM CITY COUNCIL

Stephen kennedy

07/16/2018 16:18:59

Picking up my stuff from a totaled car could have been made a little easier being that I was injured from the accident. I had to walk around way to much to get to the car, carry all the stuff back around the lot and building just to take it home.

Danelle Mahoney

07/06/2018 22:03:20

They had my car parts...and they were super helpful

Tiffanyhb Hammond

05/03/2022 10:27:44

Service seems pretty friendly but I was giving inaccurate information over the phone which made it extremely inconvenient when I arrived at the location

Lloyd Minatee

11/16/2019 05:07:01

They were very professional and courteous. Overall very helpful.

jtdj a

09/05/2021 18:22:08

Great service! Thank you for your prompt service! And it wasn’t too expensive either.

Christina Dayton-Wall

04/13/2020 14:59:53

Broke down in the rain and was stranded they arrived with in 30 minutes dropped my car off at the shop I specified. Very professional!

Kyle M.

02/21/2017 19:42:47

Bad customers service.put me on hold for 20 mint than disconnect.dont waste time for calling them..

Jamil Ahmad

07/22/2020 17:06:29

Terrific service they got to me quickly when I broke down

Thomas Rotundo

08/03/2019 14:12:29

Made picking up my towed vehicle a pleasant experience.

Michael Desch

08/31/2022 23:43:28

Great place to deal with considering the situation. The owner is an absolute gentleman.

Dean Grivas

02/20/2020 17:10:24

Nice people. Fair price. Freindly service.

Chris Shields

02/23/2021 17:37:37

Super great service, came on time no issues

Payton DC2

08/16/2020 13:21:06

Driver cut me off and almost caused and accident and followed me to the parking lot after I honked would not recommend such terrible company with bad driver

Jesse Jimenez

03/21/2020 19:25:27

Address:	424 Old Airport Rd, New Castle, DE, United States
Phone:	+1 302-994-9244
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 95 Reviews
ZIP Code:	19720
Open Hours:	8:00 AM - 5:30:00 PM

Friday		8:00 AM - 5:30:00 PM
Monday		8:00 AM - 5:30:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:30:00 PM
Saturday		10:00 AM - 2:00 PM
Thursday		8:00 AM - 5:30:00 PM
Wednesday		8:00 AM - 5:30:00 PM

FIRST STATE TOWING JunkYard in Bear (DE)

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