What clients say about Independence Automotive in Hartly (DE)
Great auto repair shop! We will continue to use. Communication was great. We had the option of drop off and pick up after hours. They communicated concerns and gave us options to approve the repair or decline. Their pricing is also very reasonable.
They were so easy to work with. I had a dead battery and needed to get a new one asap. They made a call and ordered the battery and called when they had it. I was able to go over and they put it in while I waited. It was so quick and easy.
Dave and the shop were amazing. From the beginning of me messaging them on Facebook until the day of pick up. I got out super late after they closed work. He made sure I knew everything that was done to the vehicle and he locked the key up for me to come pick it up after hours. The job I thought would’ve been close to 2-4k at the dealer was very reasonable from the shop. Thank you guys! Highly recommend!
Drop off was great! From drop off to pick up was within 2 days. Vehicle is running great! Service was great! Easy to find! Clean shop! Drivable parking lot! Decent prices!
The shop was able to fit my car in to check a tire that went flat. The tire needed to be replaced. Was able to get the tire over night and complete the work asap. Great service, nice mechanics, and very clean shop. Highly recommend!
Since first call Dave was very helpful, got an appointment with a minimum waiting time. Service was excellent and they were able to fix my truck issue in a day. Verbally Communication and text messages reminders were right on point. Area clean, labor clean. They provide me flexibility. Definitely recommend to my friends and family. And for sure any service my vehicle needs will be in Independence Automotive. Thank you for an excellent service guys. Pss!
Quick and trustworthy service! Called and they got me in the next day to look over my new car, I appreciate the peace of mind. I’ll be back for regular maintenance, and know that my vehicle will be taken care of ☺️
I only had one interactions with Independence Automotive. Battery replacement. Dave was nice and professional. He was very informative of other work that I need to have done on my vehicle. Shop is very clean
The owner/operator and his mechanics were friendly and helpful. They went above and beyond what I originally took my vehicle in for, and repaired it in a very reasonable time. A+
What a great place for all mechanical needs. This is second vehicle I have taken out to independence automotive and have been very happy both times. Drop the vehicle off for routine maintenance, and wanted to have some recommended mileage maintenance done as well while I had it there. Dropped it off a day early and was very happy to receive a message stating the vehicle was completed the same day. Very easy shop to deal with and took great care of the vehicle. Would definitely recommend!
Independence Auto has fantastic customer service. My appointment was for 1pm, my vehicle arrived about an hour early, and they completed my diagnosis before 1pm. Unfortunately I didn’t get the news that I was hoping for, but I have to compliment them on their compassion and how much they truly care about what’s best for their customers. They were very understanding, and willing to help anyway they could. Independence is professional, and personable.
Independence Automotive is top notch!
Clear communication...fair pricing...Reliable top quality Workmanship and Professionalism!
The shop was clean and organized!
Excellent Service!
Had a general check up which reveals a few problems and they are working on them. My overall impression of these guys is very favorable and refereshing compared to the other multitude of yahoos out there touting themselves as automotive mechanics that barely know what a wrench is. These fellows seem like they genuinely care about giving their customers very good service..
We had to have our Jeep towed to the facility. The problem was diagnosed quickly as a bad fuel pump. The price was reasonable and they did not try to upsell us on unnecessary service. Their was a delay in getting the part, but no fault of theirs. They communicated with us every step of the way and will return in the future.
I recently had my auto there due to overheating. Turned out I blew the head gasket. Anyway one thing after another went wrong...but they did not give in and were able to fix all the issues in a timely and professional way. They continued to keep me informed and always stated they wanted to make sure everything ran properly for my safety.
I highly recommend them. 5 ?
Great place! Great people. Decent work. Reliable, dependable. Very clean. Very helpful. Would recommend it to anyone planning on having all my vehicles and my family use their service took me in very quick work was done very quickly. Very satisfied Even had my headlights. Don can't tell they look brand new. You would never know they were so cloudy. I couldn't even see to drive at night. Now they look brand new
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Independence Automotive is truly a hidden gem in our community. What I appreciate most is how fair and conscious they are with their pricing—they always look out for their customers. Their work is excellent, guaranteed, and you can tell they take real pride in what they do. On top of that, they’re local guys from our own community, which makes supporting them even better.
They finish the job in a surprisingly short amount of time, and they work by appointment, which keeps everything smooth and efficient. I highly recommend Independence Automotive to anyone looking for honest, quality service!
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Great people. Very courteous and pleasant people. Will continue to take my car there. Had our own garage before my husband passed away. They have the same qualities he had.
I can not recommend them enough! They did a full diagnostic on my car and told me what was of importance right away. Got me in first thing Monday morning and had my car by Tuesday early afternoon! Thank you to Dave and the crew!
I brought my car here for a leak and found out I had to get my radiator replaced. The mechanics there were really helpful and were able to get my car fixed the next day. Thank you Independence Auto for your fast and friendly service!
Definitely 5 Star service. The repair was made quickly and I was shown the issue. No hidden fees or charges and I was very pleased with the price. The shop is the nicest one I’ve been in. Clean, organize, and well equipped. I’ll will definitely go back the next time my Jeep needs any work done. I would certainly suggest if you vehicle needs some love and care give this shop a try.
Recently brought my vehicle here for emissions work. Dave was extremely helpful and had me scheduled in no time for an appointment. Top notch service and the shop is extremely well kept. Will be sending everybody here from now on!
The guys at Independence Automotive are the best! They scheduled an appointment for me immediately and had my Duramax serviced for me before leaving for a trip. Called and said it was finished before I expected! Great service and prices!
Very professional customer service, polite technicians and very clean shop. Estimate, diagnostic and the repair was a smooth timely process with a reasonable price. I have suggested a few others to use their services and they all have had a good experience also. I will for sure use them in the future.
Stopped by the shop with major transmission issues on my 2017 Ram 2500 on a Friday. Monday they diagnosed, Wednesday quoted the installation of a new transmission & 4 days letter I picked it up with a 3 year/100K warranty on the transmission. The shop was clean, mechanics knowledgeable, work was done quickly, & the price was reasonable for the scope of the work. It is running great & I highly recommend Independence!
Showed up without an appointment put my truck in there to have headlights aligned so that it would pass Delaware inspection. Pleasantly surprised when I got the truck back in 4 days after receiving a call from them about what parts were needed and so forth and so on. Highly recommend these guys extremely friendly very efficient and the shop is immaculate!
After weeks of throwing parts at my Silverado, I gave up and reached out to Independence Automotive. I dropped it off on a Friday and just after lunchtime they called with a plan to get it back right. Within a few short days my truck was back on the road. The shop was super clean and the staff were very knowledgeable and easy to work with.
I 10/10 recommend Independence Automotive!
I recently had both my son and my own cars serviced, and I am thoroughly impressed. From the initial phone call, the staff was courteous and efficient. The technicians were very knowledgeable. They clearly explained the problem, what was needed to fix it, and the total cost. The work was completed flawlessly and they exceeded my expectations by not only fixing what I thought was wrong found the initial problem and corrected it. The attention to detail and commitment to customer satisfaction is unmatched. I will definitely be a returning customer from here on.
Dave and the rest of the team did a front end inspection on my van. They were very thorough and explained what was needed. They didn’t try to sell me things that wasn’t needed. The shop is very clean and well kept which shows pride in the business. Great guys to deal with
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