Truck-stop chain offering diesel, unleaded & alternative fuel, plus food & gifts.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
What clients say about TA Truck Service in Willington Township (CT)
I came here early in the morning to get my job done as soon as possible. The old dude promised me to help within 2hours let alone getting the job done they didn’t even start to work on my truck. It took 2h just to check in when I ask how long it’s gonna take ? They say as soon as they finish they cant even give me estimate they don’t value your time they re liars. You re gonna waste a lot of time here. They don’t like to work or help the costumers
Some of the most unprofessional shops I've ever worked with. The lady there was super confused and took couple of hours for single information. I told her a couple of times we just need one tire change, and they wrote down i requested 2. Look for other options in this area.
I don’t usually review but i hope you see this one
BEWARE OF THE TRUCK SERVICE, I was in July 29, checked in at 9 in the morning because the coolant from my APU was leaking and I needed a PM on my truck done. Got called in at 4pm and told me to go in bay 1, we were just sitting there for about 4 hours without any type acknowledgment. My husband went inside after the second hour of just sitting and was told that they were about to work on our truck which they didn’t. Two more hours passed by and finally a worker came up to us and said that they couldn’t take us because they don’t service APU’s and that because it was “actively” leaking coolant they couldn’t do our PM in the truck. I’ve been waiting since 9 in the morning and they just told us at 8pm. After we explained when we got there that that’s why we were there because it was leaking.
After that we called our dispatch and told them that they didn’t want to take us in and he suggested that we ask if they could close the coolant shutoff valves from the apu so we could at least do our truck PM. So there we go back again and they agreed to do it (time was 10 pm)
Everything was “good” afterwards they took a few hours but okay PM done everything done they sent us our way (they finished at 1am). Every should be good, right?
TELL ME WHY we wake up in the morning and our oil is leaking everywhere!! They didn’t screw the cap on, THEY DIDNT SCREW THE CAP ON.
Oiled leaked everywhere, a mess in the floor and on the truck. Waited so long to get my work done and they forgot the easiest step. I am so upset, I am baffled.
This review is for you to keep away from getting any work done unless it’s the most necessary. And for the higher ups to see so they could give proper training to their personnel.
Stay away if you value your time, money, safety and your truck.
Pictures for evidence.
TAs like this are ridiculous. Got where you have to get a ticket to enter. $25 for 24 hours or spend $30 in store. But. If you loose your ticket they're going to charge you $175 just to leave. This is one of several reasons I don't park or stop at TA'S. I do t stop at Loves either. That's where all the rookies go and you get your truck hit.
The worst Shop service ever… I spend 12
hours waiting for a tire change just because every time they change shift they have to confirm with the lease company, something that was already approved and print.. shop guy at 3rd shift night BS attitude and guy in the front desk name Matt talking about all kinds of stupid shit talking bad their own shop as well but not solving nothing. truckers are not here to waste time, play their games and see how this people got a paycheck with out working.. TA check who you hire…
I see TA responds on other reviews saying they trying to improve their service but it doesn’t look like that.. TA is losing money with this “technicians”
This shop is an actual joke, wait until midnight for a computer diagnostic, this site has to call RI to do a jump start in their lot. This site is am absolute joke and should be closed
After 42 years, I would've never thought that I would see the day that one of the largest trucks stops in the United States would tell a driver that they do not sell cans of freon anymore because you work on AC units. So your higher management person thinks you are going to get that business when we as a driver know it could take as much as 12 or more hours to take care of it, like we got the time when we just need a little freon to get our AC cooling so we can finish our trip and make it home with less than 1/2 hour on 70 hours in 7 days, ANT HAPPENING. Wouldn't even stop if I had the time now just for your attitude about.
Buggs Xpress the owner.
This has to be the worst shop in history for service. Came in to get a wheel seal check and fix and it has been 29 hours waiting here and 5 hours of that sitting in the bay and still haven't even started to work on my wheel seal. It would have been faster if I had of left the yard and had road service come and fix it but to all of my followers if you need to get work done to your rig you might want to fine someone else that you can call or you will be sitting around all day and night waiting to get your rig fix here at the TA Shop
The showers were great and it was really relaxing during our shower the bathroom was extra clean extra towels and the water temperature was just right.
We will be back again for another shower soon. Traveling and living in the car you learn a lot of things.
Whoever owns this place, just fire everyone, this shop it is no profit!!!!!!!
You guys are ridiculous, waiting 28h in a 3 bay shop with at least 6 mechanics and which at least 4 out of 7 truck ahead of me was waiting as me for PM service on truck, wooow just wooooooow! Hey and you know what, they even didn,t call me in yet!!!!
You guys don't know anything about organizing and controlling your employees, really!!!!
How a place like this even exists, ohh yahhh, overcharging others probably who gets stuck in this place, and for other services tooo!
I hope someone reads this reviews and do something about, but most likely nobody cares anyway so I will leave this one here for others like my self!
Guys will take days till someone will really start working on your stuff, read other comments!!!!!
This place is total disaster!
UPDATE: So, in the end, before someone called me in and of course it was after midnight after waiting over day and a half, for just an regular thing, an oil change, you know what I just gave it up, had to leave in 5 h, so I won't have another surprise to wait 5 plus h for an stupid oil change and loose my delivery appointment!
If you're a trucker or traveler relying on TA for essential services, avoid this location at all costs. There are other options out there that will respect your time and business, hopefully. For those who got stuck with these guys, I am sorry for you!
TravelCenters of America, you really need to view who you hire as shop managers. This location is clearly mismanaged and in desperate need of improvement. Woawwww, what an experience!!!!!!! :(
Where’s the no star review???? Please this guys doesn’t deserve a star…all day for an air bag on a truck ? This guy only walks up and down the shop like I have nothing to do unbelievable this place I won’t come here even to get fuel or anything from here another customer lost
Sat here for 3 days to fix a fuel line on my reefer trailer that was leaking. I ended up going somewhere else to get it fixed (in less than an hour). They kept telling me something different every time I checked in with them to see when I was gonna get it fixed. I checked in at least 3 times each day to see what the status of fixing it was. “Oh we’ll get you in at 5pm”, “we have to wait till morning”, “this guy isn’t qualified, you have to wait until 3pm”, “we’ll get to you after the road call”. My company told me to go to ThermoKing and then 6 hours later, the TA shop calls me to bring my truck in. Worst experience ever.
Couldn't provide the simplest service - PM service. Went in and asked if they can do PM service on my Freightliner M2 with Cummins engine. He said he can take me in around 4am (I came at noon, so had to wait 16 hours. All the bays were empty but I said OK, I will wait).
Said he's not sure if they have filters for it. Asked if he can check and he said I need to give him part number otherwise can't help me. VIN number won't do. So I turned around and left, seemed pointless to waist my time with this guy.
My question is - if you go to a mechanic shop and need a service, do you need to know the part # of the part you are replacing? If, let's say, my coolant hose broke, I'm the one to provide the part number for it or they cannot help me? When you take any car to a shop to do oil change, do you tell the mechanic which part number is your oil filter? Or starter? Or A/C compressor? Or brake pads, rotors, muffler......... You just take your vehicle to the shop and they put the parts you need... This is not how things should ever happen in a shop, especially at Travel Centers of America!
It’s a truck service right ? But they don’t fix a hole in the trailer ?
And they said only 1 mechanic for a lot of truck that they don’t want to fix , so they just want to make money doing nothing.
The guy told me tomorrow afternoon just to look if they could fix it. Bad , really bad. The guy told me someone was there since day 8th
Called to preorder a Bendix air dryer 36 hours prior to arrival because it has been a challenging part for other TAs to acquire in a timely fashion. Was told flat out this shop will not preorder parts even if you have a TA Acces account they can charge the purchase to ahead of time. Silly of me to think I was dealing with a professional truck service shop 🤷♂️
I was here for my trailer wheel seal leak and the folks here they are great they helpful they are friendly every one of them is nice. I checked in around 4 in the afternoon and they started working on my truck around 7 in the morning well that’s a pretty long gap but when I called them before going down there they already told me that it is going to be a long wait so there’s nothing to complaint about I guess. Not only that but even while I was there I saw them they were treating every single person with a happy face so that’s where theses five stars come from.
Talking about there job they done and the price well, about price you know these TA,s and Loves and how these corporate companies work they charge more than a local mechanic we all know that so, it’s all up to the person whoever is going to them. I tried some local mechanic in that area but they were closed because of weekend so I didn’t have any other option. They charge me around 750 replacing both sides wheel seals and including there labour.
About the job they done there’s nothing I could complain about.
Stopped here for truck service, a shower, a meal and laundry.
The shop store/lobby floor should have NEVER been that greasy! I didn't step on the shop floor when it was requested during the oil service. I watched the required portions from the top step of my truck. I only did so when forced to do so during steering tire rotation. I was NOT happy about that!
My breakfast at the restaurant was very good and better than I expected.
The employees were friendly. Some of them seemed to be working harder than others. An employee to solely focus on the general cleanliness of the facilities would be very helpful in my opinion. Trash cans that are not overflowing and debris free floors can go a long way.
This place is probably like everywhere else; short staffed with underpaid and thinly stretched employees.
Thank you all for the effort! As a trucker who is on the road up to 4 weeks at s time, you are appreciated!
Had my starter go out. I was told the tech would show up at 11pm. I call at 1130 pm, and I am told the tech will be here at 2 am. The Tech (Mike, middle aged guy) finally shows up at 4 am. The entire time he is constantly making passive aggressive statements about not wanting to work on the truck in the cold, and not wanting to be there. He left for an hour because he didn't bring the tools, or the starter. He wanted to "try and jump the truck" so he could "work on it in the shop." Once he gets back he spends the next hour jacking the front end of the truck up so "he can get underneath the truck easier." He then abruptly informs me he "doesn't have the proper safety equipment to do the job." He lets me know "another tech will be out here shortly to replace the starter." He leaves, and I call to verify the ETA for the next tech. To which I find out the Shop is closed today due to being Thanksgiving. Mike purposely lied to me because he didn't want to do his job. Now I am having to pay for a tow bill that could've been avoided if Mike wasn't lazy and did his job. This review is just the first step I am taking. This is absolutely unacceptable, and unprofessional. Due to his actions, it cost me being able to spend time with loved ones today.
Some of them have great services, their staff sometimes is very experienced, they know what and how to do things, they have wonderful prices, however sometimes they have people that are not happy or having a bad day, but it's not costumer fault, they need to relax. Driving trucks is not easy, you can't imagine what crazy people and situations we find everyday. So please be nice, is not difficult.
Been here at the TA since Friday we November 12th at about 2:30pm to have an air compressor governor changed. Was told over the phone we would be in that evening by 9pm. When we arrived and did our in person check in we were told it would be 7am. At 8am the following we received a phone call stating we would be in around midnight... At about 2am we were informed it wouldn't be until around 9am.... This time they finally brought us into the shop at about 9:30am. Started working on our truck, then the tech disappeared. Later we're told he left for a service call. It is now 4:32pm, Sunday the 14th, we are still sitting in the shop waiting to see any activity.
No bags while I'm carrying an arm full of drinks to my truck. Very nasty attitude from both cashier's couldn't get a good morning get out my face or nothing and when she did speak it was with straight attitude. I understand some ppl are morning people but don't work customer service if u can't fake a smile and nice attitude
Stopped by the shop to get a quick release air valve... greeted by two women with an attitude. Had a part number and even a picture... she proceeds to take my phone with the picture to the other woman turn around and say we don’t have it.... I asked her to look up the part number she continued to say they didn’t have it. She asked my make of truck (doesn’t matter) and proceeds to tell me they don’t sell Kenworth parts.... I asked her if they sell parts how can she tell me it’s not here if she doesn’t even know what it is....a common part on ALL trucks. ..didn’t bother to look up a cross reference on the part number... after a heated exchange on how ignorant and useless they are she finally takes 10 minutes to cross the number and said they sold one last week... it’s sad how bad it is to get parts let alone service. Don’t bother walking in unless you can grab it off a shelf in the front they might not even know how to scan it to sell it.
Terribly slow. Came in at 11 am for an oil change. Was told I’d be waiting to 5am. I AGREED since I didn’t need to leave until 7 am. Get a call at midnight that id be waiting until after 10am. Handle your business elsewhere
These people are getting worse every day, poor service here in the shop, the drivers complain about how slow they work. And they have common sense on the big toe, well away from the brain. Today is 12/19/21 10:30 PM the problem here is the front desk night shift.
Went in for a tire was told would be a while. 3hrs later wad told to go to bay 2. Been 3hrs waiting just to get inside for a 1/2hr tire change. Will never use this TA for repairs again. Very misleading
It's a great and convenient place to stop. 2 sets of bathrooms with changing tables, so never any wait. Multiple options for food and a little shop that sells everything you could need on a road trip.
I rated no other business here and there is, a Dunkin and BK. As for the t/a, it's pretty much like the rest but big truck parking went up to a full $20.
