Thanks to staff for their friendly environment and honesty and integrity with their work.In this day and age you need a mechanic who will treat your car as their own.I highly recommend them even if its is for an inquiry trust you will be convinced and satisfied.But most of all NO REPEATS
We brought our 2018 Chrysler Pacifica Plug-In Hybrid van to J.P. Motors for a scheduled oil change/oil filter change, and to install 4 winter tires. The work was completed when promised, a done right the first time, and priced competitively. And the J.P. Motors staff was friendly and helpful as always.
Brought in my daughter's car to have a warning light diagnosis. They took the time to do the diagnosis and then show me what the problem was and then went over the entire vehicle with me to show me what could be problems in the future. They offered me all the different repair options and didn't pressure me with any unnecessary services.
I have trusted J P Motors with my car for several years now. They are thorough, professional and friendly. They make sure you understand all parts of the service/maintenance and cost for the service on your vehicle. I live in East Hartford but, I will continue to go to JP Motors for years to come.
JP Motors was excellent. From start to finish, they treated me with respect-- only fixed what was necessary and got my nearly 20-year-old BMW to pass the emissions test!!! I cannot say enough positive things about JP and his team and I will be using them from here on out. I will also be telling all of my friends to go here. What a great experience.
The worst experience ever had… they have ruined my Audi .. being a woman was definitely taken for a fool… was told owner wife same car as mine and possible used my car parts to fix the other …
My 2001 Jaguar XJR 4.2L Supercharged suddenly died on me in Coventry in a store parking lot. Started, revved but stalled after 15 seconds. Been there, done that before. I've had 6 Jags and an Aston-Martin DB7. So I'm used to temperamental UK cars.
It Had an ambient intake air TEMP sensor code, so I cleaned the MAF/TEMP SENSOR wire with a nappy.
Put in more gas, I was at 1/8 tank. Jumped the battery, which was at 12.1 volts.
Still stalled.
Had it towed 58 miles to JP Motors at midnight. They have always been my Go-To shop for 10 years and have never failed me.
I had a new MAF sensor coming in the next day which I put in in the lot.
Still same. As Dirty Harry said, "A man's gotta know his limitations."
I turned it over to them. A very thorough and detailed and documented diagnostic was done and showed it had two in tank fuel pumps. A secondary one for the supercharger.
When starting, both pumps are energized. Then the supercharger pump drops off after 15 seconds. Thats when it stalled.
Turn out that the main pump was bad as demonstrated by jumping the supercharger FUEL PUMP,, AFTER A THOROUGH WIRING AND RELAY CHECK. SOUP TO NUTS. and it ran Perfectly.
PROBLEM IDENTIFIED: PUMP 1 DEFECTIVE.
The rest of the job was perfect replacing both pumps. It was very involved and the tank is in back of the rear seat and has to come out thru the trunk. Granted it wasn't cheap but they matched their estimate.
Initially, They called me to get authorization for further diagnostics which was as stated above, thorough and well documented and worth the $400.
I've learned over 50 years that a real diagnostic is worth what you pay for it. Nothing is "Free."
Thank you, Scooter and everyone else there who are always courteous and helpful.
They have done brakes, engine, alignment, suspension for me on multiple cars and always back up their work.
I’ve been utilizing JP Motors since I was 16 years old. I am now 48 years old. They have never let me down. They always fix everything. The job is always done the first time correctly.
I had quite a scare on my drive from PA to Boston. I googled auto-shops in the area and came across JP Motors LLC. They were gracious enough to squeeze me in, look at my car, fix the problem, and all within a few hours. Josh was exceptionably helpful - explaining things in layman's terms and showing me what he was talking about on my vehicle. I'm forever grateful for their kindness and the great service!
After my warranty with Mercedes ended i tried a bunch of various shops for general maintenance. Until i needed some specialized work it became quite difficult to find a shop either willing or able. Found JP and i am very pleased! I’ve never been an automotive technician but I’ve had project vehicles so i know what’s going on. They didn’t try and up sell me any particular maintenance or say something completely outlandish. They’re very thorough and to that I’m very grateful. Sure there’s cheaper routes you can go but there’s something to the peace of mind in knowing they’re thorough. 10/10 recommend if you have a foreign vehicle.
Found JP Motors a few months ago and have been impressed ever since. Great customer service very helpful employees. They've done quality work on my 2015 volvo and I plan to use them going forward. I would highly recommend!
5 stars from Scott and his coworker at front desk who are more than willing to accommodate my schedule with convenient appointments, to having patience in answering in detail, all my questions and concerns.
And to the well trained and certified mechanics, who service my Volvo, confident that I will receive the best of service and that I not be overcharged. I have more confidence in this company that they will keep driving safely and trust them more than my car dealership! Finally, a compassionate ethical, and professional company! Thanks so much!
Genuinely disappointed on this one:
Brought the car in for an inspection after hitting debris on the highway, and got an oil change while I was there since it was due. Not sure if they've gotten new techs, it was a horrible day, or what, but they really messed things up here.
- Used wrong oil (Put in 5W synthetic, despite 0W being recommended).
- Didn't replace three screws that came off during debris hit, used zip ties instead without asking me (I could have done that at home).
- Didn't even use three zip ties, leaving one open hole on rocker panel, despite me specifically mentioning it being missing there. It was still missing after service.
- Put wrong date on everything (Vehicle was serviced 9/19/2022, window sticker shows the 16th).
- Left grease/oil on armrest, which I had to clean off. (To be fair, I only noticed this because I had detailed the car the week prior and it stood out a lot).
- Didn't close the hood all the way (Had to pull over down the street and close both latches myself, since it was bouncing around on the passenger side).
I don't know what's going on there, but they need to address these kinds of things! Used to recommend the place, but if they can't do the services right, or even use the right oil weight, then I can't trust them with the car anymore and might as well go back to a dealer.
Such a letdown.
Brought my hyundai for a safety check and oil change to ensure this lightly used car was safe for my daughter to drive. JP gave us an appt timely. They made adjustments to the breaks and change the oil. They gave us a full evaluation of what will need work soon. No pressure to do repairs and price was very fair.
They worked on mu Audi q5 and did an amazing job which is why I brought my daughter's car for work.
So glad I found them. Highly recommend this service shop.
Shout out to Scott who's been holding it down at the desk.
Every time I’ve used JP motors they always figure out the problem and will always suggest preventative measures and safety issues for my 2006 Audi.. I just had an oil change and they noticed my back tires were a safety issue and promptly contacted me. I agreed to new back tires and my car was done the next day. Extremely happy with their service!
JP Motors does excellent work. JP, Scott, and Haley are communicative, helpful, and most importantly -- they get the job done with professionalism and high quality. I recommend them for any work where you need the best outcome for your vehicle! They deeply care about their relationship with their customers and it shows in the way they conduct their business.
JP Motors is very reliable and professional. They are always accommodating when I need their service. They assess my car and determine the issue in a timely manner. They always keep me abreast of any additional charges. There work is excellent and the cost is affordable. I wouldn't go anywhere else!
Haley and her team were totally professional and personal, solving an issue other business could not. They were able to order a special part no one else could locate. At the same time they set up and and kept an appointment just 3 days later to install the part.
I live about 22 miles from JP Motors but it was well worth the trip.
Many thanks for your fine service.
I had an early morning transmission failure and left a voicemail at 6AM. By the time they opened at 8AM, they were already on my case, ready to receive my car and start a diagnosis. They communicated clearly and timely. I received a good quotation for the work and all the assistance I needed. All throughout the process I was treated in a very professional manner and it was overall a good experience (despite the car breakdown) therefore I do recommend JP Motors.
Wonderful experience from dropping the car off to picking it up. The team stays in communication throughout the repairs and maintenance. They did a great job inspecting the car as well and made me aware of some critical issues I was able to resolve quickly. I cannot say enough how kind and helpful Haley has been every time I have gone to JP Motors. It is nice to be greeted with a smiling face as soon as I walk in. Thank you again for the excellent services you provide.
Joe and his employees are excellent. They do a complete assessment of my car and service it accordingly. Several times when a light went on on my dashboard I dropped in without an appointment. Not only did they solve the problem, but also drove the car to ensure everything was fine. My husband is wedded to his 10 year old car and mechanics there are truly exemplary in their attention to it.
Joe,Scott,Hailey and the crew at JP Motors are Amazing!! I have a Mini,so finding a repair shop that understood how to actually diagnose and fix my car was priority.I don't say this lightly....They have twice had to fix what other shops did WRONG! I have since learned to call them at the first sign of trouble, as well as for routine service to keep "Gidget the Mini" running smoothly. Finally,and to me...most important...this business pays attention to their customer's needs and makes sure that even AFTER I pick up my car,ask 1000 questions and drive away satisfied...Joe or Scott will text me to find out if everything is still running smoothly a day or two later. That Peace of Mind....is Priceless.
I first came here when I brought in a used Volvo XC90 to be inspected for possible purchase. For a very reasonable price, I got an extremely thorough vehicle inspection. As a result of that report, the dealer fixed more than I could have imagined at his own expense before I laid down a penny. J.P. has saved me a bundle. Now JP has been taking care of my family's high mileage cars for the last couple of years (Swedish and Japanese). They do great work, finish on time, and keep me posted every step of the way. Any time my cars are in, they explain what systems need service over the next year. They explain what can wait, what might cause further problems, and what might pose immediate risks. They never pressure me to have any work done.
We have many years experience with vehicle maintenance and repairs. All sorts of Dealer and repair shops, some good, others not REALLY so good. JP Motors service is excellent, ALWAYS!!! We have had nothing but great experience and outcome that is consistently provided by JP Motors. If you value your vehicle performane as we do, this is the place to bring it to!!! We have been able to maintain our BMW in great running condition due to their quality service and expertise. They always use genuine BMW parts. We expect that all of our vehicles are in great running condition. JP Motors has been very forth coming with service suggestions and professional guidance. Our vehicle service experiences with JP Motors have always resulted with our BMW running in top performance. JP Motors will fit us in quickly for service we request (even an occasional pit stop) and always will provide us with a ride to and from work.
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