Good service overall but they are difficult to reach on the phone, especially on the weekends. They actually disconnect before answering. Had that happen repeatedly.
Frankly, the majority of the guys at the lumber counter are disinterested, disingenuous jerks. They cannot be bothered to provide proposals or make sure emails are correctly sent. Furthermore, I am still waiting for a response to an online "Request for Quote" from days ago. I will most certainly be purchasing elsewhere.
Very professional, and responsive. Really made me feel like a priority and were quick with solutions. My company highly recommends builders first FirstSource!
Went in to discuss doors for my new home and was told someone would call me and no one ever did. Was going to use builders choice for my siding and exterior window as well. Went to Woodbury supply instead and they were amazing to work with. Will be using Woodbury supply for all my needs from now on.
Straight shooters! Great team, very helpful and personable. Thank you Jason for being so responsive in emails. I'll always use them for future projects.
Love the California paint beautiful coverage and go on smoothly and cutting at ease totally recommend to use this product . I know I will from now on . Thanks you
Wanted to give my money to a more local store (versus big box store) due to customer service issues in the past. Oxford Lumber was a worse experience... delays, excuses, and stress... thanks but no thanks.
First time ordering lumber for our deck and the wood was terrible. I did call to complain but was told by someone name Jay to provide "photos" to see what his manager could do. But why bother since I was not offered reimbursement. Bottom line their rate is much higher than Homedepot and we were better off getting it from HD anyway since we could sort out through the wood ourselves.
What a decline in service. Constantly new people at the counter at the contractors desk, deliveries that come in and sit before they call you. Dropped a delivery at my house that I didn’t order. Paint department can be a struggle at best. Not sure what has happened over the last 2-3 years there but it’s not the same store.
The most knowledgeable employees and kind, helpful service you just don't find in many stores these days! Whenever we need lumber, paint or hardware this is our 1st choice!
Their business is lumber, and they mean business! Unusual dimensions / pieces larger than Home Depot or Lowes can stock. Modified my order the next day without a hassle. Delivered promptly on time. Attentive to the customer.
Very disappointed!! I went to look for exterior doors. I was told they could not give me a quote on the spot and they would email it to me. It's been a week and no email. I guess they are too good for a door purchase. I drove 45 minutes for this
I moved to the area two years ago, and have been to Oxford Lumber at least two dozen times since. Every single time I walk in there, I am greeted by a friendly staff member and asked if I need help. As a first-time homeowner and single mom who works full time at a desk job- I always take all the help I can get when it comes to tackling house-related tasks and DIY projects.
The level of expertise of the OL staff is unmatched. Seth and Leanne have been particularly courteous and helpful to me on a number of occasions, but to be honest, I have not met a single staff member who hasn't been kind and helpful even though I clearly never know what I am doing.
Thanks to the OL staff's advice and recommendations, I have successfully and economically renovated my bathroom, repaired and painted my concrete steps, and sealed my foundation to keep mice out.
I rarely write reviews, but feel the need to give this place 5 stars because of the way the team consistently goes above and beyond for their customers. Thank you, OL staff- you've gained a loyal customer for life.
Oxford lumber is a local hardware and lumber yard servicing all your material needs to build, restore and renovate whatever projects you may have or need to work on. They beat or match all prices and have friendly neighborly people working there treating the customers like they are part of the family. I highly recommend stopping by the hardware store for all your needs.
I love love love being a customer at this store...staff always friendly and knowledgeable...best in customer service - bar none...competitive pricing AND PERSONALIZED SERVICE? Yes, at this store--absolutely, every time!!!!
Pretty awesome lumber yard, nice people always helpful. To bad , or maybe not. Because they're off the main line so to speak. They carry just about everything you need , nuts bolts , paints , lumber, and a great trim dept.
The staff is always helpful and pleasant. The quality of the lumber and other materials they sell are impeccable! Second to NONE! I would drive further to deal with them over Home Depot ANYDAY!!! Thank you Oxford Paint & Lumber! Your the best!!! 6 Stars!
I had an unusual experience when I ordered special millwork window casing. The order was four weeks late from its promise date and that seemed to be due to confusion and poor communication at the store. The items were received damaged and returned to the store’s affiliate millwork supplier. This information was not communicated internally in a timely manner, thus adding to the delay. The clear pine window casing order had to be remade and one of the remade casings was not clear pine.
On the bright side, I found that management was concerned about my dissatisfaction and contacted me to resolve this problem. I can say that they made things right for me. This demonstrated to me that customer satisfaction is high priority.
Excellent service and on time delivery for free! Better than home Depot that charges 80$ regardless of your order and it's an all day window ??♂️ I will certainly be ordering materials here more often. Thanks Joe!
These people are fabulous! They are SO helpful and take time to help you find the best product for your project, even if it's only going to make them a few bucks. If they don't have what you need, they'll tell you where you can find it. We bought a fixer-upper a few miles away and I don't know what we'd do without them! I've especially had a lot of business with Leanne and Addam in the paint department, and can't say enough good about their expertise and helpfulness! I actually look forward to every trip there because I know I'll get the help I need and a pleasant conversation with store personnel on top of it.
