Merli Automotive JunkYard in New Haven (CT)

Awesome service, my vehicle was carefully secured and towed to my destination with good timing and a smile, which is such a relief in an emergency. Would highly recommend, thanks Merli Auto!

Excellent service and professional drivers. Fast and quick response. Plan of service with complete laid out plans, towed our truck and camper back home even when it was over 300 miles away. Also would like to mention their beautiful trucks.

Totally dissatisfied with their service! I'm not going to go into details, but I will state that this was the worst experience I've ever had with any service! Very unprofessional staff and my vehicle sustained more damage then what initially happened during the accident!

I needed a local tow for an AWD vehicle. First they sent a hook truck instead of a flatbed even though I specifically said my car was AWD. After another wasted 30 minutes they got a flatbed to me. Upon getting the car to its destination I had realized that the driver had improperly put the straps through my alloy wheels, instead of around the tires as a competent driver would have. As a result the straps damaged my wheels. When I brought the issue up to the owner, Dan Merli, he agreed that they were at fault and agreed to pay for the damage, sending me to a specific wheel repair shop that was almost an hour away to take car of the damage. When I returned to Dan Merli with a bill from the repair shop, he refused to pay for it and proceeded to tell me a whole bunch of lies. These lies included that he never approved of the repair, that I had different wheels on my car when it was towed, and that he was not legally responsible for any damage that happens during a tow. Apparently his insurance company did not agree with him, because in the end they paid the full price of the repair. I gave Dan every chance to take care of it without getting insurance involved, even inconveniencing myself to do so. Dan Merli is a liar and a cheat. Edit: Dan also seems to think that $2000 Enkei wheels are “cheap,” just going to show how little he knows about cars. He also seems to think that his customers having 2 different color wheels on their car as a result of his driver’s incompetence is acceptable. The wheel shop he sent me to said if they didn’t refinish all 4 that they would never match again, they even pulled the paint code to get them looking as close to how they were before the tow driver damaged them… That was their course of action to fix Merli’s mistake. But I guess Dan doesn’t care about his customer’s cars looking like they did before his incompetent drivers damaged them.

Great service. Called for a lockout. Was quick and fair priced unlike the other guys

Customer service was great, very polite and professional. They transported my vehicle to the mechanics safely.

I was unfortunately in a car accident, totaling my beloved car! They were very kind in bringing me to their lot after the accident to wait to be picked up, helped me remove some of my personal items from my car, removed the license plates there for me when I returned to get the remainder of my personal items out of my car for the last time,and answered my questions and kept me in the loop as to what was happening next. Very appreciative.

I had Merli automotive come out the rotator to help me with a project I had and they were awesome! Super friendly and helpful I highly recommend them.

I cannot say enough how amazing the customer service was for this company. My car was hit and totalled in a snow storm 100 miles from my home. AAA would not drive me home in the blizzard, I was stranded, but these guys drove me the 100 miles home. I am so grateful to have been a customer to this wonderful company.

3 minutes ago Ever since ( 30++yrs) I have been going to Merli auto, I have been treated both fairly and repeatedly professional especially since dealing with one of the new management team members whose name is Darren Merli. It seems a lot has changed since one of the Brothers has retired... I was a little ambivalent. I thought things would not go well.... Wow, now I'm willing to wait for days for my appointment for simple auto repairs that they're still doing. It is worth the wait. Although their focus is on trucks and big time construction vehicles, Darren still found time for me. Don't be put off by the specter of huge vehicles everywhere, they are still the best at satisfying old customers and probably new. The 1st gen. of Merlis would be proud of these guyz.

After a long day at work and my brakes completely failing on the way home, I called Merli's and they were there within 10 minutes to tow my vehicle. Professional and courteous, highly recommended.

Great service. I got a rented truck stuck in my driveway. They were there within 15 minutes and had it out within 30. Very pleasant to work with, professional and helpful. They saved the day.

I just had my car towed, and Dan (Jr, I assume) was polite, professional, and honest. Thank you for your help!

I can only say good things about Dan's operation. Ace Automatic Transmissions in Torrington CT recommended them. His driver (Josh I think) is a good guy, knows how to treat a vehicle like his own. I've had them tow my daily driver and also had them move a 80k callaway tahoe. Josh took special care to use soft straps and microfiber towels around the custom wheels so the straps didn't scuff them. Having your vehicle towed is usually never fun but these guys will take care of you so that it's one less thing to worry about. I don't think I'll use anyone else in the future. Update 11/1 - Thanks Dan for getting my ride back to Callaway. Not even snow stopped you! On time, professional. Like I said in the past, I dont think Ill use anyone else!

So my car was towed by winsted police (my fault expired license) these guys towed the car back to there torrington location which is on the Litchfield town line and charged me $4.75 a mile all the way back which I think is very unfair as there are towing companies alot closer to winsted and after having my car towed a month later by a different company in winsted I learned I could have requested someone else which I would have done if I had known. I wanted to pick the car up Sunday morning it said they are 24 hours they aren't I had to come down on Monday to get it and they charged me 3 days of storage they were very nice in the office but how can you claim to be 24 hours if you are closed that's false advertising and to tow me from winsted to Litchfield when there's other garages in town. let's be real something isn't right with that!

They towed my wife's Volvo. They were very professional, and we barely had any wait time for their flat bed to arrive. I'd highly recommend them!!

The boys here are always on point, quick to arrive and prices are great!! Used them many times over the years

On time if not earlier to get to my friend and me. Quickly loaded it and actually beat me to the location I needed him to drop at. Very satisfied!!

Excellent towing service. I have used them several times now and had Monsy help me with a rather complicated tow from New Jersey. I highly recommend!

Nice people. They had no issue with us going to grab my sisters things out of her totaled car.

Wonderful towing service, my fiancee's car was towed there after an accidental on Route 8. They were wonderful to deal with and very supportive during the situation.

Merli Auto answered my call at 6 am and had my car on a tow truck within 20 minutes

Best towing company in Torrington, the owner Dan goes out of his way to take care of his customers 😀.

This is a fabulous place! They are very trustworthy and accommodating. Work is done right at a very reasonable price!

Amazing family owned business. The professionalism and punctuality can’t be beat. Best place in town by far!

They were very respectful, and great Service, with good prices.

BEST company around! Always on time and extremely professional! Highly recommend!