If I could give it a zero I would. Fraudulent company. Only towed my car even though there were 4 other cars parked at the lot. Miss leading sign at the lot. Someone was sitting in the parking lot tipping off the driver. Said they only accepted cash even thought by law they’re not allowed to and on top of that didn’t have change. A complete disgrace of a business.

Gabryella Ferreira

02/24/2025 14:26:25

Reid is a great mechanic that gets the job done for the right price. Quality and caring repairs performed efficiently

David Porcelli

02/05/2025 13:18:22

Just like most of the negative reviews mine will be no different. To sum up things. My wife’s car was involved in a hit and run accident yesterday. Unfortunately, the state police decided to call McLaughlin towing, even though we had aaa. It was late at night so the yard was closed, so I called in the morning to get the car out. They explained to me that I owed $588 for the tow!!! This was approximately 4 miles from 84 to the shop. They said it was $125 for the tow and rest was for labor and other fees. They never touched my car except for hooking and unhooking it to the flatbed. It is an absolute scam and I hope they will somehow be investigated for this practice. I have small children and they literally put a huge amount of strain on my family due to their stronghold on cars they tow. We are small businesses owners and would never treat someone like that, especially if they were already involved in something traumatic like hit and run. SHAME ON ALL OF YOU!!!

Joshua Rosner

08/23/2024 16:46:24

They are taking advantage from old ppl my mom put a moped on her parking space with the ticket for her parking and they still tow the moped they r taking advantage on all old ppl this ppl are criminals and someone should do something about it

Fabio Medeiros

11/08/2024 22:21:47

Predatory tow truck company that tows vehicles from visitor parking. Went to see my friend at his condo while being parked in visitor parking just to find my car taken and a nice 192$ fee waiting for me. Condo had no signage saying that unregistered cars would be towed, just cars not associated to visitors or condo residents. Drivers seemed high on something when i went to collect my car and no one was in the office to answer their door. Had to go around back to find them quickly stash something and be annoyed. DMV should investigate for towing while intoxicated Update: Upon further inspection of my vehicle, i found they damaged my bumper and itll cost me another $700 to replace.

giuseppe macri

07/12/2024 13:47:52

You are using your company to do dirty business with RedHouse Bar in Danbury …WOW! You should be ashamed of yourself . Charging people $200 tow cars from ReDHouse Bar parking lot , wondering what do you transport in the tow trucks? How big is the tow truck cover up/mask? people should started reporting you to the police and investigate what really is going on since you operated 24 hours ! You and RedHouse Bar should start working on showing people respect! !

Marilyn

08/04/2024 16:00:49

This place is a cave of Wolfs, thieves and nasty unprofessional people,towing people cars without a justification and demanding only cash payments to poke the money even if they have the capability to receive payments by credit and debit cards. They have not a bit of respect for customers and public in general, please avoid making any contact with those rats.

Anthony Brooks

09/26/2022 15:16:50

This place would get a zero if it was possible. CAUTION! Do not use! This is the most unprofessional towing company. They not only damaged our vehicle, which was acknowledged at the time of the tow (with an attempt to fix), but then they denied the damage when we followed up. The individual I spoke to on the phone was disgusting; he was rude, dismissive, and literally laughed at us. Another reviewer called them "predatory" and that they should be investigated which is entirely accurate.

Stephanie Lyons-Keeley

02/26/2024 15:50:29

The guy who towed my car didn’t write a receipt or report so they said they didn’t have my car when they did, it just wasn’t recorded. Had to file a police report because they told me it was probably stolen. On the bright side the owner gave me a small discount and the man who helped me was kind. But it still was not worth the heart attack of thinking my car was stolen.

Lara Parsons

11/07/2023 22:49:33

My mothers car was towed from a spot and the operator said it would be 192 to get it out and what kind of company doesn’t have exact change on them?? For the rest of the money went to the operator. If I ever need a tow? I know who not to call. No wonder I see this company all over main st In Danbury

Nicolas gomes

01/17/2024 13:00:19

Review update! I originally liked this company, however after seeing firsthand their predatory practices, specifically down at Glen Apartments, where they have been towing residents vehicles for no reason. One excuse was there was no handicap sticker, however, the handicap sticker was right in the window and the gentleman took it out and showed the driver, he towed it anyway. Another excuse was the vehicle was not registered, but the owner was able to provide the registration, they charged him to drop the vehicle. Towing somebody’s car in the middle of the night because the registration had a different address. However, the car had the proper permit sticker in the window which is given out by Housing. The people down there live on fixed incomes, and what they’re doing is wrong…..From now on, should anyone in my family need their car towed we’ll be calling Modzelewski’s Original review My sons clutch went this morning on his way home from work. Called McLaughlin for a tow, very professional on the phone and were to him in about 35 minutes. Able to have it towed to from Danbury to New Milford for a reasonable price. Gentleman that came out was friendly and professional as well. Will definitely call again if needed!

Dione Nelson

11/16/2023 18:54:21

Absolutely the worst customer service. I called for a price to get the car out since they only take cash and was told he didn't know and to argue the price when I got there. Then he hung up on me and blocked me.

Lindsey H

03/08/2024 00:16:33

Horrible customer service. Called on a Saturday night after a horrible car accident needing a tow truck. When asking a simple question, the person over the phone was swearing and being very unprofessional. Thankfully we were able to use a different tow company for a a significantly lower cost & a much better customer experience. As a professional company there is never the need for swearing or being sarcastic to your customers. Learn to provide better service.

Jennifer Penaranda

04/16/2023 23:39:38

Absolutely unprofessional and unintelligent. They towed my car for an expired registration and when I told them that the registration was not expired the man asked Siri "How to know if a NYS registration is expired". (my registration is not up for another 11 months and they made me pay for it anyway). They clearly don't get a lot of business because they have been just sitting around my apartment complex for the past 5 hours on a Saturday waiting to tow people. And on top of all that, they are not even properly represented as there are signs for a DIFFERENT tow company all over the complex and it took me 30 minutes to even figure out who it was that towed my car. Lastly, they told me they would not tow it again for at least 10 days, but when asked for it in writing I was cursed out and hung up on. VERY SHADY business employed by my very shady apartment complex who will be getting a harshly honest review as well.

Miranda Fergus

10/22/2022 20:31:15

I had a bad experience with this place. Yes they were able to take my car in and work with me with the payment but I brought it in on a Thursday and I didn’t get it back totally fixed until the following Tuesday. They had it for 5 full days. The lack of communication was horrible. They didn’t call me once to update me or let me know they were fixings parts I didn’t know needed to be fixed I was the one who had to call them multiple times. They ended up telling me my car was fixed and towed it to my job so I could drive it home. I heard a noise coming from underneath and the exhaust pipe had broke yes from being somewhat old but because my car was not towed on a flat bed and was knocked by the equipment that goes under the tires to tow the car. I brought it back ASAP the next morning. Thank god for my coworkers for helping me out. They did fixed my exhaust the best they could free of charge because I was not about to pay for something I didn’t cause. I was able to pick it up myself after work because I did not want it back on that tow truck. I will NEVER go back to this place again!!

Nicole M

05/01/2018 20:52:55

I was involved in an accident on 84 and Mclaughlin towed my car to their yard. They were very helpful dealing with the insurance agents and assisting me with getting my belongings (including roof box and racks) off the vehicle.

Taylor Odell

08/21/2023 18:33:57

Car towed from Market Place parking lot when I safely did not drive home last night and the lot was very full. Situation sucks but they did handle my call and questions with courtesy. Was told I had to pay in cash and when I showed up the two men at the front desk were available and kind. $181 for a tow, prices did not seem too extraneous for what happened.

Tom Mikolinis

02/27/2019 21:47:02

My experience with this company was completely horrible. My car was towed on 11/25/17. I was at fault for parking at an apartment complex parking lot because I wasn't aware of the no parking sign. I arrived to the parking lot as they were getting ready to tow my car. Steven was the guy who towed my car and he claimed it was too late for me to move my car. Steven was absolutely unprofessional and made me feel uncomfortable due to his aggressive way to answer my questions. I asked to pay for the towing right then and there and he claimed he had to take my car to the yard and I would have to pay there. I knew where my car was being towed to because I asked for a card rather than him giving me a card. Once I got to the yard, he started yelling telling me to stop as I wasn't allowed to be in the yard. When I asked him how much it was he said it was $175 plus tax and CASH ONLY. I was not given a receipt for my payment nor was I given change. A company that claims to do business as CASH ONLY is obviously a company not to trust because they can get away from reporting less income to the IRS. This is obviously a scam that they have going on by abusing in charging people unreasonably. If I ever need a tow, I will NEVER do business with McLaughlin and I will ABSOLUTELY not recommend them.

Williana Andujar

12/01/2017 18:25:41

Beware of this business they will damage your vehicle. They towed our truck and trailer while we were working.We had parked in a lot of a closed business with no clearly posted signs about towing. After looking we found one hidden where they could say it was posted but no one would reasonably see. In order to charge an additional fee they broke the lock off our trailer and while disconnecting it the driver also damaged the wiring harness for our trailer lights. The driver was very nonchalant about the damage as if it was his right to damage our vehicle. If you have a choice use a different company, if you don't document damage to your vehicle before leaving their lot.

kyle trocolla

03/06/2022 16:42:43

Cannot be trusted ever. Ambulance chasers of the tow truck world. Do not let them come within 10 feet or your vehicle. No sense of professionalism respect or dignity plenty more negative things to say nothing positive

Bruce Wayne

04/22/2023 06:29:23

After AAA Plus RV left us stranded on the road for 5 hours on a Sunday night with still no answer as to when they could secure a driver, I called McLaughlin Towing to tow our pick up truck (with a brake issue) and enclosed car trailer (with a classic car in it). He answered on the first try, and showed up within an hour. He quoted a price over the phone and it didn't change. Towing is never cheap, but considering the cost of buying, maintaining and operating the required equipment, and being available 24/7 at the drop of a hat, the price wasn't unreasonable at all. Mike was professional, courteous and careful. Hopefully I never need to, but I wouldn't hesitate to call McLaughlin's for service.

C. Rainey

06/07/2021 16:54:59

Parked on an assigned parking lot for a bank in front of Danbury ice arena where I am eligible to park and got towed!!!..After going to the tow companies lot to pick up my car and saw them unloading other cars from a flatbed truck I was kind of blown away. I am not a professional but I don’t think that this is the way of handling someone else’s property, shaking the car for like 15 min because it wouldn’t come down?! After I pointed this out to the driver , his responds, that’s what you have to expect when getting towed. Anyway, 4 other people were waiting for their cars and NONE of us got told that cash is the only payment option?! $195 for a 1.2mile distance, 1.5 hours wast of my time and the rudest people I’ve ever met.

Elmar Schmidt

01/03/2022 03:04:28

The worst company i have ever dealt with. Unprofessional, rude, complete scammers. Horrible communication and service to their customers. I have never had a worst experience than dealing with these people. I have no idea how they’re in business. Literally a danger to the community. They’re not there to do a service, they’re there to take advantage scam you. I would give 0 stars if i could. Do yourself a favor and don’t even bother supporting this business. They’re lot after hours is in the middle of no where and make sure you have cash because they won’t accept anything else even more of a scam. Disgusted with these people.

Melissa

10/25/2022 15:01:51

My experience here was terrible. The employees here are very rude. My car got towed, So I went to pick up my car. I only had a credit card. They said they don't take credit cards. I asked them if they had a ATM. They said "no". I go where is the closes ATM I can go they said",they don't know". I said I don't have cash on me because I don't usually carry 100 on me. One of the employees said "It's ridiculous you come here without money". One of the worst and unwelcoming places I been too. This business hopefully won't be running for much longer

Rayon christie

03/12/2017 15:28:45

I have gotten many repairs done and also a little body work on our truck hear. Never an issue and the price is good. I am extremely happy with the customer service I get as well. It's funny how most of the 1 star reviews on here are from people that got their cars towed so they are mad and have to give a bad review.

Kristian White

07/06/2017 23:01:40

Had a miscommunication with the shop Manager Primo. When I decided to call the facility I spoke to the Owner Mike McLaughlin - It was a very unique situation and he spent plenty of time on the phone with me not only correcting the mistake, but sharing some valuable information on a personal level. 99% of things in life can be handled with Words - It takes more effort to leave a positive review then a negative one. I was very unhappy not 30 minutes ago, but I would recommend these guys especially if your dealing with Mike McLaughlin himself.

Jesse Jesse

10/10/2019 14:30:14

Most horrible place I have ever been. We agreed to change oil, oil filter and fuel filters for 100$ and once they did it they made me pay 165$! They said it took 2 hours which is typically takes 45 minutes! 65$ doesn’t change my life but experience is sucks! That was my mistake to don’t pay attention to your feedbacks. Stay healthy guys and stay as far as possible from this fake professionals!

Ike Kavzhara

11/07/2020 19:12:42

We have an 05 Dodge Ram that died on us while driving. They towed it to the dealer for us. Wetmores told us to fix was going to be around 12k and didnt include all the parts needed as they thought the computer had to be replaced and it was no longer manufactured. Brought it to Brian and within a week he had it up and running like brand new- for a fraction of what wetmores wanted to charge. We've used them several times for towing for other vehicles and theyve always been professional and on time and fair with pricing. Got my MIL's 94 jeep cherokee up and running and got the AC fixed. Ive always had a pleasant experience with everyone and highly recommend.

Alicen Groh

05/25/2021 15:04:08

Great job great people Every reasonable price fixed vehicle for my cousin made sure she could travel right down to the wipers.explained everything before repairing Not like some guys who come up with all extras unneeded.

John Marano

01/16/2024 11:23:20

Fortunately I've only had to use McLaughlin's services twice, but each time I have had great service. They're fair in price, and a great group of guys to converse with. From towing to auto repair, McLaughlin is my go to.

Jim

04/05/2022 16:25:52

Address:	85 Cross St, Danbury, CT, United States
Phone:	+1 203-790-6362
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 135 Reviews
ZIP Code:	06810
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

McLaughlin Towing and Auto Repair JunkYard in New Haven (CT)

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