Allen was absolutely amazing. His diligence helped to identify what happened to our totes that were scheduled to be picked up when we closed our account due to a move. The new homeowners opened an account and kept the same totes. He determined what happened, and was able to credit my account for cost of the totes. Great customer service Allen!!!
What great service! My questions were answered promptly and the dumpster arrived on time and was picked up on time. Met the driver and he was great! Very happy and will be using this company again.
I am a new customer to USA and had some issues with my billing ( all my errors) and from the 1st contact this am with personal that answered the call to the email I received within 30 minutes everything was resolved & explained to me before lunch.
After checking with BOA it was then discovered it was I who made the error in editing my pay too contact.
Special Thank you to Cheryl H in Collections who went above & beyond to assist.
Looking forward to a long relationship with USA.
Regards
Donna P.
I have been using USA waste for over 10 years for my business. I use them for rolloff dumpsters on job sites and for two dumpsters at my business. The driver who would pick up my Trash dumpster kept breaking my lock every week and then people would start throwing their own garbage into my dumpster. I’ve repeatedly asked my rep to please fix this problem, He did not. What he did do is ignore my voice messages and text messages. Four weeks ago, I asked them remove the dumpster, Because I was sick and tired of paying for other peoples trash going into my dumpster. They ignored me and they are trying to bill me for the last month. Avoid these guys at all costs.
Literal trash! Recycling was either half picked up or never picked up for a couple years now. I have called every time its not picked up and they claim there has never been a complaint note on my account! The company gives terrible excuses as to why it wasn't picked up though, such as; our driver had surgery, not visible (back down our st) and asked if I didn't roll it down, and verified picked up when clearly not. So you have notes!? Anyway, I canceled and spoke to a man who had no clue what he was doing. He said my refund would be delivered back to my acct in 7-10 bus days. Day 13. Still no refund. Call. Spoke to a woman. My refund was sent via check to an address I haven't lived at for years. The man I spoke with verified my address multiple times as well. Terrible service all the way around! Save yourself the headache and support a local trash pick up service.
It’s an issue every week. System down. Holiday schedule. Drivers lying about no garbage out to be picked up when I have the Ring video to check. Terrible value. Looking to cancel.
Going to cancel l was told before from other company that small app could be recycled so l put a microwave in they threw it in my drive way door came off went in the street lam 65 with a bad neck l had to drag it by the cord so l could use my driveway now its 430 M and l can't move my neck tried calling no answer so l went their door locked two men outside listen end to what happened and said they would relay the message all l can say is shame on them all they had to do was leave it aside they didn't have to throw it causing my already injury to get worst l live alone so l had no chose to move it its aoappart they have no DM consideration for their customers especially when there are so many places to pick from
terrible that's all i have to say. everything comes back to terrible. money hungry bums who are terrible at customer service. if u can don't do business with them. save yourself a headache. every since they were bought out my service was terrible. people on the phone just as terrible. they just lost a paying customer of over 30 yrs! they do not care about the customers at all. treat them like their business trash!!!
It’s unfortunate that I have to even give a company that once pride itself in customer service this very sad but true review. Copes has been acquired recently by USA Rubbish Removal (at least I think that’s their name), turns out that they have a policy where their drivers are not to leave the truck during pick -ups. With this policy it turns out that “we” the paying customers are responsibly for nature’s mishaps, for example if you put your trash out the morning of pick-up and leave for work and a bear decides to go through your trash and litter not only your driveway but the street, USA will not do a pick-up so you come home to a mess along with now having to wait till next pick-up. In the past the Copes employee would get out of the truck and clear trash for the health and safety of everyone.
I guess the art of customer service is dying as these larger companies purchase once great smaller companies. Also forget about calling, the customer service team has zero bedside manners. They are non-apologetic and dry. Keeping my fingers crossed that we can find a company that respects and values their customers and go the extra step do so.
They leave a disaster around the dumpster every single time, they also leave the dumpster gates wide open & expect you to pick it all up. This is THEIR job but they cant do it for some reason. They are lazy workers
I pay them and they take away my trash it's not that simple, if I forget to put my trash at the curb the driver has been known to move the bin to the curb and empty it for me.
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