Frank was very kind and helped me out even though the shop was closed for the holidays. What a great experience and I couldn't recommend integrity more. Thanks a lot!
As a college student out of state, Frank always took care of me in any service that I needed done. He made sure that my car was always safe for the road and quoted fair prices for any service.
Unfortunately I had bad experience, I left my car for a general check up, at the beginning he sounded friendly and kind, lots of attention, he said to drop the car off on Sunday Night for “my convenience,so I would hear from him on Monday, he didn’t call, I waited on Tuesday, he didn’t call again so after 4pm I called and he said he will check it soon. He call an hour later and he said “it’s not worthy to be fixed. I can take care of it to give it away if you want.” I found someone to actually was able to buy my car in its condition so I picked it up instead and he charged more than $200, for only telling me the codes of the problem, he didn’t check anything else, I complained and he reduced it a little bit but more expensive than the price I saw in the board at the front desk, he wanted to make money with my car, and he excused saying “he was willing to give me the money he could get from it” but he never said that in the phone call. All our previous communication was only by phone and he never told me how much that check up could cost. I’m sure he spent less than 20 min accordingly with the paper he gave me about what he checked in my car and he charged more than an hour of work. I learned my lesson to don’t trust his “kindness” and “attention”he is a business men. I felt lack of transparency, I feel he took advantage of me as a young lady.
Frank installed a new rear axle seal, bearing, and new rear brakes. His communication with me from start to finish was excellent. He will not advise you to fix something unless it’s necessary. Integrity Auto has outstanding reviews for a reason. I highly recommend contacting Frank for his knowledge, integrity, and fair prices.
Frank is the best mechanic ever! He gets the job done fast and he does it right the first time, so I never have to worry about recurring issues when Frank has worked on my car.
What really stands out though is the exemplary customer service he offers. He always remembers me by name and does a follow up phone call afterward to make sure I am happy with the service. He takes the time to explain so I understand what is going on with my car and I never feel condescended to or blown off.
Despite this, I had stopped taking my car here after I moved to Manchester, only because other mechanics in town were much closer. Then earlier this year I was in West Hartford running errands when my muffler literally fell off! I called Frank and he immediately fit me in and replaced the muffler and exhaust pipe even though he had a full schedule of other customers. He even sourced the pipe at a discount, saving me a couple hundred bucks. It was such a relief to know my car was in good hands.
I’m now making the longer drive to Integrity Auto for all of my maintenance and repairs because the unmatched service is worth it.
(Originally reviewed in 2019, updated in 2025 with more detail.)
I truly cannot recommend Integrity Auto enough!! I lived in the area for ~3 years for graduate school, and am so grateful to have found Frank. Frank was consistently reliable, honest and fair. As a graduate student with a very old vehicle, Frank was able to help me keep the car running well. He does really high quality work and is always timely and transparent in his communication. I am not sure my car would have lasted without him! Myself and both of my roommates truly depended on him throughout our time in the area. He truly goes above and beyond, I highly recommend!!
I highly recommend Integrity Auto. Frank is caring, honest, and knowledgeable. We are 5 hours away from our daughter, and when she had a recent car issue, searching for a reputable, safe, reliable auto repair shop was nerve wracking. We are so thankful that we found Integrity Auto. Frank is excellent to work with, and we are so appreciative of his kindness and good work. It gave us so much peace knowing that our daughter and her car were safe with Frank. Frank’s’ business is true to the name. Thank you Frank!
Words can't express how incredibly grateful me (and my roommates) are for Frank and his help during our time in West Hartford. Through the years, Frank has helped me through a number of different car issues with wisdom, honesty, and skill. Car issues can be incredibly stressful (especially as a graduate student figuring things out), and Frank always instilled a sense of reassurance. I appreciated that he was always upfront about the issues and helped to decide the best course of action based on my goals for my car and my financial ability. He never pushed and always provided very fair and balanced advice. Frank provided a true sense of safety after every "check-engine light" and worn tire. I cannot recommend Frank and Integrity Auto enough!!
If I could give Frank at Integrity Auto six stars, I would! While my car was at the dealership for a recall, they basically told me it was on its last legs—like, “better start shopping for a new one” levels of bad. Panicked, I went to Frank's for a second opinion, fully expecting to hear my car had one wheel in the grave.
Turns out, the only thing dying was my wallet at the dealership! Frank inspected everything and told me my car was fine. No crazy repairs, no financial ruin—just an honest mechanic saving the day. I don’t know if they have a cape, but they should. If you want a mechanic who won’t try to convince you your car is a ticking time bomb when it’s actually just fine, go to Integrity Auto.
Highly recommend—unless you enjoy unnecessary expenses and stress. In that case, the dealership is waiting for you!
Integrity Auto is one of the best mechanics I've ever worked with. Frank is honest and very skilled. I had a trip coming up, and Frank rushed to finish the job before I could leave on time. The price is always fair and the work is perfect. Frank always takes the time to explain the issue and show me exactly what's happening. I highly recommend Integrity Auto.
Frank was recommended to me by another shop that couldn’t work on my vehicle. He was able to take my truck in same day, provide me a reasonable quote, and a fully functioning vehicle all within a timely manner. He even called a few days later to follow up. Highly recommend him
I rarely pen online reviews, but my recent experience with Frank at Integrity Auto & Towing, LLC deserves a moment of my time. My wife and I brought our car in for a front ball joints replacement, and the entire process was smooth, efficient, and transparent from start to finish. Frank demonstrated professionalism that lived up to the name of his business. The repair was completed promptly, and the quality of work and replacement parts was top-notch. The pricing was fair and transparent, without any hidden fees or last-minute surprises. To sum it up, Integrity Auto & Towing is aptly named. If you want reliable, honest, and high-quality automotive service, look no further than Frank at Integrity Auto & Towing. We couldn't be any happier with our experience, and will be trusting our vehicles with him for years to come. Thank you, Frank, for making our automotive repair experience a pleasant one. Your dedication to your craft and clients is commendable, and it's businesses like yours that restore faith in the automotive repair industry.
Frank lives up to the name: Integrity Auto! He was willing to help me in a pinch as I was travelling through and gave a no-nonsense solution to my mechanical problem.
THE absolute best service I have ever had at an auto shop. Frank got my issue resolved quickly and helped me resolve an issue when the part I ordered from a supplier didn’t end up fitting. Honest, quick, and quality work!
Frank quickly and efficiently helped fix a puncture I had in my tire same day. He was friendly and honest and it ended up being a small repair and the charge was very fair. Would highly recommend based on my experience.
I am so grateful to have found Frank, owner of Integrity Auto & Towing. About a week ago, I had my mom visiting from MA when her transmission blew and needed a new one. He also serviced my car in the interim, and I had it back within a day. As women, car issues can be stressful with lack of price transparency, and Frank cleared that up immediately. The name "Integrity" holds true, will definitely bring my business here going forward.
I had a great experience with Integrity Auto in West Hartford. I had gotten in a small accident and stumbled upon his shop on Google. The owner was extremely accommodating and he did exceptional work fixing my car. I will be recommending to all my friends and family and will be sure to go there for all my future repairs. Best experience I’ve had with an auto shop, 10/10
Frank is a real mechanic who has a well developed sense of fairness and INTEGRITY. He solves problems and is relentless in his pursuits to repair and restore vehicles. A car guy who enjoys people and his profession. Tells the truth. Values the opinions of customers and will not take a job he feels that he cannot do and do well. I have 5 vehicles (one antique) that I take to him. He cares for cars and I consider him a true professional.
After a recent storm my car began making some noise I couldn’t identify. I called Integrity Auto and Frank was SO helpful, told me I could bring it right in. He quickly took a look and was able to help me out right away. The fact that he took time out of his Friday afternoon AND Saturday morning, last minute, speaks volumes. I would recommend without hesitation!
When my 97 Subaru has issues, Frank has always been able to fix it, and he hasn't been stumped yet. From a just changing oil to swapping a transmission Frank has done a great job with all my automotive needs. Friendly, reliable, and reasonably priced service, highly recommend.
I found Frank by chance: pulled into his garage with a slow leaking tire. He fixed it immediately (after hours) and sent me on my way. For his kindness alone I would recommend him. Since then he has always handled my cars with professional integrity. I only gave 4 stars because I haven’t tested his mechanical expertise -only simple repairs, but others I know speak highly of his ability as a mechanic.
Integrity Auto took care of me. When my civic had issues, Frank took up the challenge to fix it, and he did! He solves problems and charges great rates for work. I highly recommend checking out Integrity Auto if you want high quality work at a good price.
Not a great experience, still trying to work with Frank to get my parts back. He does not respond to my messages. He does not seem to care about his customers, at least the ones that are not located close.
1. Promised running engine 2. Promised to provide info on engine 3. Promised to sell me the bottom of engine not less any parts 4. Wanted to buy engine dolly he insisted on making one then complained about it. 5. I am retired Army and took out a loan for this engine and am still paying for something that was not completed. Not right to take advantage of people.
Then Frank decided he was delivering an engine not running and taking parts off of it before delivery. There is no Integrity here! Cant be trusted, does not hold to his word. Hard t find an honest person anymore. Pitiful
Excellent and friendly service. Several friends recommended me to Integrity Auto LLC. After bringing my car in and meeting with Frank, I must say, my friends were on point with their recommendation. I have nothing, but positive things to say. Frank is a straight shooter, and a great Mechanic. He really strives to achieve great customers service, and most importantly to gain their trust. I Highly Recommend. Fives thumbs up!
Great auto repair shop! I'd recommend Integrity Auto to everyone. Frank honestly cares, and goes out of his way to take the time to answer any questions and concerns. I never post.., however I really felt compelled to show my appreciation..:)
I would not trust anybody else but Frank with my car. My brake job was done quickly, professionally, and with the highest quality parts; not to mention at nearly half of the cost I was quoted at by another garage. And, Frank cared enough to show me my old brakes so that I understood what condition I had allowed them to deteriorate to. I really appreciated this, because it confirmed for me what I was already led to believe: Frank sincerely cares about the people driving the cars he repairs. I've been to plenty of garages that just try to milk their customers with unnecessary repairs, use cheap parts, and even one place that would break stuff on cars because they assumed their customers were too ignorant to catch on to their schemes. You do not have to worry about such scams being pulled at Integrity Auto and Towing. Great work is done here. It could not have been more clear to me that Frank takes pride in his business. You will not be disappointed with any aspect of their work.
I have never felt more confident in the service I get from Integrety auto. I am known by name and whenever I am in need of service Frank and his staff knows what my vehicle needs. I am reminded of everything from oil changes to tire rotation. Prices never fluctuate and I would not change my auto guy for anything.
I've brought several different cars to this garage from my 2005 Nissan Altima to my 2013 VW Passat, I have always known my car was in good hands. I don't have to worry that I will get surprise charges or ridiculous hourly fees. Also every time I've come here service is prompt and for any issues has always been solved same day (even when I came in for a misdiagnosed issue, and the wrong parts were ordered per my mistake!). I feel like my money is actually going to a garage that works hard and earns it, then to a corporation that just sees me as just another number. Thank you for all your help!
I love coming here. I've been turned away from some shops because my car is too low but they gladly took it in. Frank is an honest man who will try his hardest to get you the best price possible. Not only that but he will get your car fixed on time. I highly recommend coming here, you won't be disappointed.
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