Asked for a side view mirror I found on their site. Person at counter tells me they only have one that is a different color or one they would order for alot more money. I go outside look up the cheaper part on their site and came back to show them and they some how found it. Seems shady to me.
Horrible experience with a receptionist. —9/10 on Customer Service today. Please train your employees before hiring under qualified workers. A female receptionist was very rude when I called back with information on junking my car. Intentionally put me on hold, hung up, and continued to pick up and hang up on me. Finally another male receptionist answered clueless about the negative interaction, instead of diligently correcting his work mate’s behavior, decided to take the opportunity to explain “he aint got nothing to do with that.” So uneducated. Hire better people.
I ordered a part from them with a warranty. It took over two weeks to ship by mail, although they said it would take no more than 3-5 days. Then I paid the mechanic for installation, and they found out the part didn't work. I called Chuck back. I asked for a replacement. Now they refuse to replace it or refund my money. They say the boss will come on Friday and contact you or your mechanic. I don't understand why I should wait for his answer. The salesperson/manager who sold me is terrible; he doesn't listen on the phone and immediately hangs up.
Hands down the best place you can go for any car that runs in gas I was worried that the part i wanted would not work but they proved me wrong and they have a warranty if it doesn't work out best customer service and technicians are knowledgeable
Sold them a vehicle, driver did not bring the correct check. Driver said he would bring it later or have it mailed. That was 3 weeks ago. Called today after being extremely patient, and the man who picked up the phone told me I can come pick it up or wait for the mail.
It's been 3 weeks, the mail isn't coming with my check, and your driver didn't bring the check but still took my car, on the honor system. When asking if he can have the driver drop it off to me, he shut me down and I said the driver was supposed to bring it to us, it's not my responsibility to pickup the check when you already have our car, and he hung up on me. I've called 3 times since then, and they're ignoring my phone calls.
Used their parts pull for years, but the agent they have on the phone has zero customer service skills, I'd avoid doing business aside from part pulls with them.
I’m pretty disappointed in my most recent experience with Chuck and Eddies. I purchased a 2012 GMC Savana door - it had to be ordered from Oklahoma because I was extremely specific. I said I wanted one in Grade A condition, no paint peeling, and it must come from a 2012 Savana - no exceptions. On my lunch break Monday I drove over and picked up the door quickly (it was prepaid). Once I could actually look at it, the door had significant paint peeling and the tag said it was Grade B and from a 2010 Express Van. On top of that this one had privacy glass factory installed!
I’m extremely frustrated. I paid top dollar for this door and got a sub par door that I will need to repaint and I have to either tint all the rear windows to match or replace that one window.
I made this review in the hopes I receive a call
Always treated fairly here in the past. Today was strange. Had i been made aware that returns are store credit only, i would have never purchased an electrical part i picked. When purchased i was told I could return said part if there was a problem within 30 days. Part was also damaged and they wanted 0 part of haggling. Got suckered into giving them cash for it. Part was shot. Came back 1 hour later and asked for $25 back. They didnt have a replacement either. Got a receipt printed and he said here's your store credit as he tossed the part into the trash...
I called one store. Apparently it was transferred to another. I went to said first location then to the other.
I thought I was picking up a tire on a rim. When I got there they said it would be 2 days to puck it up.
In a dress, i went and found it myself. I got filthy.
The best part. They had what I needed. It was incredibly reasonably priced.
I would recommend simply answering the phone... Chuck and Eddies.. Southington location... etc. Would solve that issue while hartford is closedish.
I never had a issue till yesterday when I had them pick a car up for me. I called Saturday and I was told $400 well when they showed up Monday that changed from $400 TO $150 because the car didn't have the original cat when I am the one that purchased it brand new from acura 3 months ago! At this point the driver told me it would be 150 and they have to mail me a check so now at this point I getting pissed so the driver handed me $150 cash and said he will deal with it ! I will never call them again or go there after this!
The worst people to do business with to tow vehicle. I waited for a whole week. Call the people and still did not get anybody to pick up my vehicle now I have somebody else to pick it up. That pay a little more
Do NOT shop here — Fraudulent business practices
Bought a part for my car from Chuck and Eddie’s (Southington location) — they gave me the wrong part, and when I contacted them for a refund or exchange, they kept forwarding me to a voicemail that never gets answered. No callbacks, no help, no resolution.
This place is shady and clearly doesn’t care about customers once they have your money.
Avoid at all costs.
Purchased 2 BMW transfer cases. Both didn’t work. Was claimed that it was “tested” but neither part worked. I spent over $800 in Labor that could’ve went towards a BRAND NEW Transfer case. Never coming here again very shady & unapologetic.
Rip off artists. Most of their prices are higher than dealer brand new oem part prices. They also pay maybe $50 for a whole car then sell the parts higher than dealer retail. They are sneaky too. I’ll never buy their junk ever again! My friend bought a door from them once and they said pay first it’s in great shape then when he got it in it was bent, dented and scratched and they said no refunds.
I went to purchase a transmission there today. At the beginning of my service I was not pleased with the customer service With the 2 other men prior. It wasn't welcoming and I didn't feel like the customer service was up to par and kind if rude!....
So I decided to wait for a gentleman by the name of "OBED" Because a few days prior to that I I had an encounter with him during my first visit his customer service was pleasant welcoming and great he was very informative and helpful so I decided to wait for him but he was extremely busy this time around. So I requested to speak to the original person by the name of "Jason" Who I spoke to on the phone originally who also was pleasant when I first called chuck and Eddie's for a quote he was extremely Informative and very friendly and welcoming aslo!!!... Both gentlemen answered all my questions and any concerns that I had and assured me that My vehicle was in the best of hands Regarding the parts I needed... Jason also referred me to a great mechanic by the name of Edgard And when I met him he was awesome as well... An because of my encounter with those 3# men I will Refer Chuck & Eddie's in Southington Connecticut and they are the reason why I'm giving a 5 star...
Contacted them twice about a hatch, they confirmed they had it and would get it ready for me to pick up. This is now the second time they've just left me hanging about the hatch. No word from anyone about anything. This the only place I CT that has the hatch I'm looking for. Since they want to leave people hanging, I'm now forced to drive to NH at the time of typing this review to go get the hatch I need. One phone call and it was all set, part is ready for me. Will never waste my time trying to get anything from Chuck & Eddie's again..
I had an extremely disappointing experience with this company. Despite confirming that we are a business with a loading dock and forklift—details they specifically requested—they still tried tacking on an unnecessary delivery fee after I’d already completed the purchase. Even after clarifying that I didn’t need additional delivery services, they persisted in asking the same question, which felt redundant and frustrating. Their customer support was equally unhelpful, limited to just one message per day. This slow response time is a major inconvenience, especially when you’re trying to address urgent questions or meet a customer’s needs. I strongly advise against using this company—honestly, if I could give them negative stars, I’d rate them a -3 for the headache they’ve caused me and my client.
I needed a throttle body that is getting hard to find, but I saw online that they had one. I called and Colton was very friendly, answered all my questions, and he sent me pictures of the throttle body. I verified it's the one I need, so I went ahead and ordered it and had them ship it to me in Michigan.... A couple days later, it showed up. The box was undamaged, the throttle body was packaged up nice and safely, and it's exactly what I need!
Thanks for being awesome Colton, and thanks team for doing a great job!
I have 0 complaints I just started working on cars and recently got into an accident. Nothing major just needed a new hood and bumper. They had the car model I needed and in the right color in the yard, so I pulled off the part, and they gave me a very fair price plus a discount. Some people who go into the yard tend to leave the parts they pull out lying around or in bad shape when they pull it off with no intention of buying it, but other than that, it is a great experience.
I have to say, this place really came through for me—especially Will! He got me the motor I needed quickly and delivered it right on time. No other place could match their price or turnaround time. From now on, I’m a loyal customer. Big thanks to Will and to the owners for hiring such a great salesperson!
If I could give an even lower review I would. Set up a day in advance to have 2 cars picked up for the junkyard. Called first thing I. The mirning to get a window of time for them to come. I was told by Billy that it would be by 5 pm. Waited ALL DAY. Called at 4:40. Was put on hold for 13 minutes so now we’re at 4:53. Was told their truck broke down at 4 and yet no one called to let us know that no one was coming. Terrible customer service.
This has got to be the most unprofessional company I’ve ever worked with. I bought a 1,357 usd part from them on 10/23, they said it was gonna be delivered to me next day; on the 25th (Friday) it hadn’t been delivered yet, I call and they tell me the part hasn’t even been taken down, that they are gonna take it down Saturday and they would deliver it on Monday. Monday afternoon, after not hearing a word from them, I call, they tell me they tried and deliver it ridiculously early and since the garage was closed, they took it back. I’ve spent Tuesday (29) and Wednesday (30) on the phone with them trying to get that, they keep re-directing my call, putting me on hold, hanging up on me, giving me a bunch nonsense excuses. And one week after I bought it, I’m still here, waiting on that, loosing money mercilessly because of their unprofessionalism, lies and ineptitude.
And this guy still yells at me on the phone and blames it on me for not being in the garage when they tried and deliver it without any previous notice; when I’ve been on the phone one whole week trying to solve the problem. I ask them to keep it in the store so I can pick it up tomorrow and they cannot even agree to it! WTH is wrong with you, people?
Purchased a used bumper from them off of eBay. The bumper needed to be removed from the donor car. The bumper came with several broken tabs indicating incorrect removal. It was literally ripped off of the donor car. The bumper required plastic welding to repair the broken tabs. They did not respond to my message through eBay. Unless the item is already off of the vehicle and pictures are provided, I highly recommend you use another vendor.
You can sell your old car to Chuck and Eddie's. Be sure to have the original title to the car which you sign over to this company and they hand you a check. Ask about the amount when you call them.
The driver was very nice (while my husband brought the original title, I had a copy of it but that does not work). My brakes had locked and Goodwill in Torrington kindly let me park the car overnight in their parking lot (with a notice to the police what was happening just in case).
They use a hooking device to grab your old car and pull it onto the lift. Pretty amazing and scary at the same time.
Love this place cuz there are so many cars. It's like $2 to get in and bring your own tools because you take the parts of the cars yourselves and that reflects in the price. I always come here and definitely recommend it.
