Paid for part. They gave me the wrong part. I returned it. They told me 3 times that I should get my money back next week. Never got it. They stopped answering my calls. Its been almost 2 months since part was returned. Now, I'm trying to get my money back through the bank. I DON'T recommend doing business with them.
I found these guys through a Facebook listing. First they were impossible to get to answer messages more than once a day. They told me the hood was in good condition. Unfortunately it was clear that no one had looked at the vehicle in a while as the hood was on the ground with bends and other damage. Waste of time because someone can't do their job.
The upside is that the guy who helped us find the vehicle in the yard was very nice.
Really great people and service. I was very pleased with the way they treated me and helped me with there tools. The prices are very reasonable! Thank you so much.
Have been searching all day for a part called thesae guys, Jake was awesome and the only one out of the 20 companies I called to help me search for the part and he located it for me, gave me the number to call and some insight on the part itself. Definitely going to call these guys back next time we need a part, thanks again Jake!!!
If I could give 0 stars I would. Terrible customer service. Gave us faulty transmission, called back for warranty and told us they would call back. I called multiple times after not hearing back but gave up, its been a little over a year and haven't gotten a call back. If you want to spend money here your better off just setting it on fire
Jake is awesome! We have bought a Honda engine, Mustang engine, and a GMC rear end from them. All of them turned out great. They offer a one year warranty.
Called about parts three different times. Talked to somebody who had to talk to somebody else and then they were going to call me back. Never have once received a call back. If this is how they act when I want to spend money, I cannot trust that they will be any better during or after the transaction. Why post the part online asking to call them if you aren't going to know anything about it and then call back?
Worst experience ever! Miscommunication with part needed. They said they would exchange the part for the one needed. Said they had it. They did not labeling parts wrong. Then they said they would find one call me back on Monday or refund my money. Never called back. Had to call them. Been 3 weeks. Already got my part somewhere else. They won't refund my money and I have no parts. Cowards and con artists. Never go there!!
This place is a rip off and Liars. They said it was a tested engine. Not. It had a broken valve cover and the plastic was on te he cam lobes. Didn't notice until got to the shop, Because it was taped They don't want to do anything. Let's do colorado a favor and put them out of business.
If I could give negative stars I would. This place is borderline scamming people with their means nothing warranty and selling the wrong parts and saying they fit. They say if it doesn't bring it back for a refund. That is a joke. They have no intention on fixing anything or refunding anything. They are rude, unprofessional and took advantage of people who are disabled. They need to be reported.
The people are nice to reel you in, don’t shop here. Tried getting a transmission here to go into my vehicle, does not fit (their system says it does but clearly they’re both different). Communication with this place has been awful and the owner won’t refund us.
I wish there was a 0 star option.( A WARRANTY AT THIS ESTABLISHMENT MEANS NOTHING) In January I purchased a used transmission for my 1999 F150. It was $700 but I felt okay about it because it came with a 1-year warranty. When I went to pick it up they loaded it in the back of my truck for me. I had my mechanic install in my truck the next day. Immediately upon driving it there were issues with the forced downshift it was clear that there was an issue with this transmission. I was relieved because I had a warranty. I called them every single Monday for 5 months !!!!!! At first they were nice and acted like they would get right on it . They said they didn't have a replacement in stock but they would get me one immediately when one came in. After this they just avoided me . Had me send in the paperwork over and over . THEY NEVER INTENDED ON MAKING GOOD ON YHAT WARRANTY!
Awesome used parts place. Friendly helpful staff, call before you go and they'll pull it for you if they have the part you need, or order it and have it shipped there for you
When my husband and I were looking for a part for our jeep we called up Riverside truck and auto, the office staff was very knowable and helpful. Made the entire process easy and stress free. We will definitely be doing all our future business with them!
I've visited this business a few times, the employees are always quick to help and quite knowledgeable. If they don't have what you need, they will track it down elsewhere. Great staff and fair prices. I gave this business a 5 star because they deserve it! Check them out, you won't be sorry!
I called this place to verify they had the axle I needed before I made the 200 mile drive out to them to buy it. When I arrived they took my cash into the office (customers weren't allowed inside), then came back out a while later and told me the part wouldn't be available to pick up until the following week. So I'd have to have to make the 5 hour round trip again. If someone had mentioned that when I called I wouldn't have bought anything there. But they already had my cash so I waited until the next week. While I was waiting they called me back to say they didn't actually have the part I bought! They said they'd mail me a check for a refund, but never did. I called back a few times, they sounded helpful on the phone, but nothing ever came of it. So in the end they took $316 from me and I got nothing. That's the cost of an axle, environmental fees, and $100(!) for a "core fee".This place is a bad business. Don't take the risk, just shop somewhere else.
Drove 6 hours one way to buy a transmission, was told it was good and that it was the same one I had. Wiring harness was the wrong one had to pay 15.00 for them to send me the one that was on the old transmission. Got it only to find out the transmission only have 1st 2nd and reverse. They refuse to honor their warranty to the point the guy that "handles" the warranty hung up on me while I was asking a question. He told me to reread my warranty and not call again, then hung up. Will never do business with them again!
Absolutely terrible service would give zero stars if I could I bought a transmission from the that had a “365 day warranty” I got the transmission and took the pan off to find lots of internal damage they then proceeded to ask me if I had damaged it and said they would give me back my BLOWN core transmission to try to take parts of it to make the one they gave me work! I said I had no intent of putting old and used parts on to another old and used trans that was supposedly A grade status. I asked for a refund and they said no and voided my warranty because they said in my contract they could just void it at their discretion and didn’t have to have a reason. I am now out nearly $1k dollars and they have ducked my calls with no call back. Absolutely terrible business DO NOT GIVE THEM YOUR HARD EARNED MONEY THEY ARE THEIVES
wished I would have looked at the reviews of this place before i drove 160 miles twice. Once to pick up a junk engine that was supposed to be a good engine and once to bring it back. Got a partial refund finally but not the 200.00 I gave them to hold the engine until I was able to get there. Worst salvage yard I ever had dealings with which has been hundreds. A piece of advice would be to check out what you sell to customers. When i seen a picture of it setting in the weeds I should have not even bought it. A little quality control would go a long ways to serving them better. A happy customer is a return customer. Never again for me. Enjoy the 200.00 and knowing you wasted hours of my time and fuel to get there and back.
What we thought was a good purchase, turned out not to be. What I highly recommend is that you look at every single part of the part you purchase from this company. The truck we purchased this door from was laying on the ground and the very bottom of the door got rusted. When our repair guy went to sand the door down and get it ready to paint he saw the rust on the very bottom. It is not repairable leaving the door completely useless to us. Phone call to Tim immediately to see if they can help us out in anyway, quite possibly for a different door. Was assured that I would receive a phone call back before lunch, and I did not. This company has incredibly poor communication. Call back to check in, was told he was not there that day. So either they are deceptive/avoiding me or they do not care about the service they provide. Think again before considering them.
My original review I gave them: I just wanted to reach out an express gratitude for your services you provide! Wrecking our truck was a significant devastation for me (I have a horse and can’t haul her). We spent all day at the U-Pull it places. We called Tim late afternoon and they were incredibly helpful and understanding. Superb service, great prices, and would highly recommend and choose you above any other salvage yards!!!! High quality and reliable! Thank you Thank You a thank you!
These guys always got great parts however their parts are way overpriced for salvage parts because they pull it themselves. They’re always really nice when I speak with them but they want as much for a used piece of glass as a new piece of glass costs online! It’s unfortunate that they want $150 for a complete door assembly when you can go to pull and pay and pay $65 and have a complete door assembly I wish their prices were a little bit more realistic. However I understand that it takes time and labor to remove these things
Had an absolutely fantastic experience. The customer service that Jen provided was far over and above what I had expected. I wish all my purchasing experiences were that great! Haven't picked up the part yet--I have to drive across the state as it can't be shipped--but I am beyond satisfied with my experience, so far! BIG kudos to Jen for the thorough and extra-friendly service!!
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