They Drove Twice Over My Pavers, Over My Sidewalk To Deliver A Next Door Neighbor Vehicle. I Phoned Twice To See Who Is Responsible, Left Two Messages And Never Got A Response. UPDATE..Owner Has Filed A Chapter 7 Bankrupt To Avoid Their Financial Responsibility. No Integrity.
Huge thanks to Zen for the help changing my tire tonight after encountering a screw somewhere along the journey. They dispatched him out quickly and he was extremely knowledgeable, friendly, and able to get everything cared for quickly! Will definitely be requesting this company should I ever need help again.
I needed a tow quickly due to location of where my car left me stranded. Zen was onsite within 20 minutes of my call and got my vehicle towed safely to where it needed to go. Highly recommend if You are in need of a tow
Very thankful for Big Mamas Towing & Recovery LLC! They were very prompt and professional and the tow driver Zen went out of his way to deliver my vehicle to my desired spot. Will definitely recommend and also use in any future incidents.
My car had a shredded tire and the battery went dead while sitting roadside. Could not get the locked lug nut off. Called insurance and they contacted another towing company. After an hour I get a text that they weren't coming and that they contacted Big Mama's. They showed up on time and even called to let me know how far away they were. They were friendly, professional, helpful and I would absolutely use their services again on the need arises. Thank you so much Big Mana's Towing!!!
I did request a tow though my insurance company. However I was not informed that another company would picking me up. my estimated time was 70-107 min. I ended up waiting for an additional 45(30 of that was on the phone with the insurance). no body should ever have to call the insurance company and complain about punctuality. It would be a professional courtesy to your customers to let them know hey we are running behind and it's going to be longer than expected or at least let the insurance company know so they can update me. i do apologize for the previous review because at the it was true. that is why I am leaving a star would be 3.5(but its Google)
I will recommend Big Mama's Towing to people. They were hired by roadside assistance through our insurance provider. Robert showed up quickly, despite the roadside app claiming on this Saturday afternoon that it would be Monday morning before someone showed up. For context - this was a residential pick-up and drop-off, not an emergency. Regardless of all that... Robert handled our vehicle with care, lined up his flatbed with precision and offloaded it quickly. He was professional and friendly. Thank you for excellent service!
These people are truly some lifesavers! Had an incident where Pueblo West Walmart Could have totally made my motor blow with the amount of Oil they had put into it while doing a simple oil change. My car was out of commission for two days. I was able to get a tow To and from 2 Different locations and they made it super easy for me And gave me some advice On how to go about everything. Thank you so much! You guys are absolutely amazing 10/10 recommend Your services!
Negative -1 star( -⭐) *DO NOT GO WITH THIS GUY unless you're ok with being tricked into taking your vehicle into his yard instead of your place of request ,house, etc. He said he would pick up my vehicle and just left it and ATTEMPTED to lie and said my insurance took my vehicle off his list, and it was stil on his list to pick up*
Timely, friendly, professional, reasonable price. No damage to modern 4x4 with special needs. And... turns out they do mechanical work too. Very knowledgeable and NOT out to rip you off. Quick turn around.
I've had my share of towings in this town. Worst feeling that can happen in someones days. But Big mama's Towing is the place to call for any towing needed. The price was great & the customer service was phenomenal. The wait wasn't long either. I was lucky enough to have gotten Robert. Thank you for all your help. Definitely be in my phone for emergencies.
These guys drove 50+ miles to tow our car on a holiday weekend when nobody else would respond. They even offered to help diagnose and fix our vehicle when every auto repair shop was closed! They were very helpful, positive, and honest guys that bailed us out in a tough situation.
Hi I just had a flat tire and the company sent out two drivers who were amazing. Their attitude and level of professionalism is amazing. Their names were David and Logan. If they show up on a call, you will be in good hands! I will definitely recommend this towing company in the future.
One of there wreckers was not cleaned of debris properly and had pieces of the car that used to be on there flying off. Had a piece fly off and almost hit our wind shield. It's a driving hazard and could cause an accident.
I knew when I moved to Pueblo 4 years ago I needed to find a good doctor, a good mechanic, and a good handyman service. Because of problems with my 2016 Chevy I also found out you gotta know a great towing service. That would be Big Mamma's. In the course of two weeks they came through for me with 4 tows. Friendly, quick, dependable service. After the first breakdown I had a repair done at the dealership (1 week). I had the car back 3 days before I needed a tow again for the same issue. I had the car towed to the dealership but was later very unhappy about the arrangements and no loaner car. I called Big Mamma for a suggested shop and a tow to get there. They were very professional, never said a negative word about the dealership, but they did support my decision to go elsewhere. In minutes my car was set to go a great shop (Meullers), and I was in Meuller's shuttle to pick up a loaner. Problem solved, thanks Big Mamma's!!
Amazing customer service with this place. I had some car issues with my throttle body I called to see if they can tow it to a shop but instead he took the time to come out with his computer to help me diagnose and fix the issue himself without needing a tow. If you have vehicle issues or need a tow call this place. Honest review.
Big Mama's Towing & Recovery is amazing!! I had a flat tire, and they came out and changed it in record time, then the car's battery was dead, so even though I hadn't filed a claim for this, Derek went above and beyond and attempted to charge the car. Then I needed a tow and they arrived quickly and were so fast at hooking it up and towing it away to the shop, that it was like lightning!! Thank you so much, I highly recommend them!!! You guys are the BEST!!!!!
Thank you so much to Big Mamas Towing & Recovery!! I live in the Fountain area and they came and unlocked my car after I had locked my keys inside. They arrived quick and unlocked my car very fast and at an affordable price. Thank you again
Amazing service from the owner and staff. Picked me up after AAA repeatedly failed and helped me negotiated a deal with a mechanic in town to get my engine fixed
What a great towing company!! I was driving a rental car with bad tires. The rental company told me I could no longer drive the car and that they would exchange it for me... 75 miles away. They contacted Big Mama's. Sean drove the 75 miles to pick up the car and took me back with him to the rental agency. Sean was wonderful - professional, courteous, and friendly. We had a nice chat for the 1 1/2 hour drive. Thanks Big Mama's! And special thanks to Sean for making this situation into something positive.
These people are amazing. My daughter and I were stranded on the side of the road and the just pulled up on Easter Sunday offering to help. And are more than affordable. So thankful for these amazing people and this business! We Will definitely be using them again and also referring people to them! Thank you so much for being such wonderful people and helping when you had absolutely no inclination to help us!
Saved me in a pinch! I locked my keys in my car like a dummy and it was getting late but after calling BMT, they were available within the hour and worked with me to take a reasonable payment within their means. Super nice and obviously very helpful (affordable too!) If you ever need a tow, call them first!
Was broke down on the side of the road on my way home to Wisconsin after a hunting trip. Nobody could get to us but one phone call to Big Mamas Towing was a night turned bad and dangerous to easy and effective. Very pleased with the work preformed and the helpfulness of this outfit. If I ever have an issue in this area again they will be the first people I contact. Thank you again.
After an extremely frightening and scary experience traveling from Wyoming to Colorado having my tire come loose and nearly fall off, I became utterly frustrated requesting Roadside Assistsnce from my Insurance to no avail. Called multiple towing services who advertised 24 hour emergency service but failed to answer my call at 10pm and 1 who answered but quoted me double the amount out of pocket above what my insurance would cover for a 10 mile tow! Called Big Mama who answered immediately and was rescued within 30 minutes. Robert was very friendly, polite and personable as well as professional. He even recommended a repair person who agreed to look at my vehicle 1st thing in the morning so I could get back on the road and continue my travels. His driver Jim went above and beyond to drive me and my 2 passengers to our destination for the night and humbly refused the tip I insisted to give. Exceptional customer service which is hard to come by! They were a Godsend in a high stress emergency situation. I can't thank them enough and would give them 20 stars if I could! Thank you! Thank you! Thank you!
Jun 11, 2021
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