I wish I can give them a no star... The people at the parts counter are rude and don't know how to do their jobs. I ordered a part two weeks ago. I show up Monday September 16th 2024 and they hand me someone else's order... When I asked when my correct part will be in the say Friday... Well here it is Saturday and when called to ask about my missing part the parts department is rude and disrespectful... Tell you what I'm sending my part back and heading over to napa or auto zone... I would recommend either one before coming here.
Do not expect any warranty to be honored. I attempted to pro rata exchange a 5-year-old faulty battery originally purchased from them. The person I dealt with was unprofessional and combative from the beginning. He and his manager told me that I would have to have the car towed to the dealer to perform diagnostic tests to warranty a 5-year-old battery. No one in their right mind will do this, as the expense and hassle are far greater than the cost of a battery. Of course, that's the point. I was told this is a new "Ford policy," which retroactively applies to my purchase. Very unethical.
Service department sucks. Wanted to charge me 1600 dollars to replace a part that was not broken just to swindle out if the warranty. I suggest doing business with Columbine Ford in rifle. They are very knowledgeable and for some reason parts are cheaper as well.
378 28 Rd, Grand Junction, CO
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