I wish I could give more than 5 Stars ! Brandon Schneider was Exceptional! I had some issues with another O’Reilly store , so wanted to see if another store could help me !! Brandon was that man!! His customer service to my problem was fantastic , the problem I had wasn’t even from his store and he was willing to help anyway he could !! I personally will be doing all of my purchases from the Berthoud store from now on!! Great job Brandon !! You won over my whole families business and will definitely tell other family and friends to go to your store !!
I don’t typically write reviews, but the customer service and helpfulness of Steven over at this Berthoud location was exceptional! Had an issue going on with the car, helped diagnose it, recommended an alternative part to what I’d been using, and helped install it in the cold. Awesome
Brandon was more than helpful—he was extremely kind and took the time to clearly explain our options for a new car battery. He was also very understanding and accommodating of my disability, which made the entire experience stress-free and positive. There’s no doubt that I’ll be returning to O’Reilly Auto Parts in the future, and I sincerely hope Brandon will be there to assist us again. Highly recommend!
5 stars all the way. I can't say enough about the treatment I received from the gentlemen at O'Reilly in Berthoud, CO. Shout out to Brandon, who rescued me and my dead battery on a cold winter day. I was at my wit's end, when I finally thought to call O'Reilly instead of stopping cars to see if they had jumper cables. Brandon came over right away, jumped my car in seconds, and had me follow him back to the store. Back at the store, the 4 other employees gathered round to address my dilemna. I needed a new battery, but couldn't afford it. We figured out a plan, and they replaced my battery then and there. They also checked my alternator, which thankfully was okay. I went on my way with assurances to come back if I needed anything. What a group of guys. O'Reilly, forever!
We were towing a car hauler with a 2004 F350 when we lost power brakes, steering and charging, able to pull into Buckees and stopped. The serpentine belt was shredded.
I called this location to check parts, and was helped by Steven E who said he would hold part and print out a diagram for us. While I was looking online for a ride share, a local Good Samaritan offered to drive me to the store and back. Steven sold me the belt plus recommended some tools. He said to call if we couldn’t fix it and he would help us out.
Sure enough we couldn’t get it past the tensioner. We called back and Steven offered to come help us after work.
He replaced the belt in no time at all. Pretty awesome at 9:00 on a Sunday night.
He even texted me after awhile to make sure we made it to Parker.
I have always been a Oreilly customer and will remain for life.
95% of the time they have what i need. From oddities to parts that arent found. I drive a Jeep Commander and she is always throwing curves at me for maintenance. These guys have been on point!
The staff at this location went above and beyond getting me back on the road.Shout out to the manager Mike for assisting me fast and efficient even help me put in the battery when I didn’t have the tools and came were I was broke down. Big time thanks to you guys.
Every time I stop in this place with a question or asking for their engine light reader these dudes are always ready help with smile and chipper attitude.
Staff is always friendly and know exactly where there inventory is even without part numbers everytime im in it's always instant service and every question I have is always answered
After an odd experience at NAPA, we decided to search for jumper cables across the street at O’Reilly’s. Seconds after we walked in, a friendly employee said hello to us . He was busy with a customer but still managed to acknowledge our presence. Every time I come here, I have a delightful experience. Keep up the amazing efforts! You are our favorite parts place! Whoever was working the front on 2/1/24 at 12:00pm, please give them our highest regards!
I went in tonight in a rush. Needed lugs and bolts for a trailer tire. The assistant manager and employee that helped me were amazing. They were so helpful and knowledgeable. I will always use O'rileys in Berthoud,co. Thank you for being amazing.
I want to thank Mike, the manager at O’Reilly’s for changing the battery on my car for me. I had to purchase a new battery today for my car after spending a large chunk of money on my brakes 2 days ago and I was very upset over it. Mike saved me alot of time and frustration today just by installing the new one for me. Thanks a lot Mike
Staff was friendly and knowledgeable. I was greeted as I walked into the store. The staff was able to get what I needed and checked out quickly. Store was well stocked with a good selection of products
The guys here are always helpful and welcoming. As a woman, I expected the usual "you don't know what you're talking about" attitude... not here! The older gentleman was on it and got me everything I needed and asked for, to replace the U-Joints on my diesel. He was also great at helping the younger, newer guys find what others needed.
Had a problem with my car overheating on 200 mile trip. We were concerned about getting home safely. The assistant manager at this store explained what to do and saved us what could have been expensive repairs at the hands of an unfamiliar garage. Very impressed.
Called for parts and was told they would get back to me within 24 hrs. It's been weeks. I spend alot of money on auto parts every year and it was nice to have a store near me. Now, I will be shopping at another store even if I have to drive to Loveland. Goodbye oreillys...
Spencer at the berthoud location is by far the sweetest person ever. I needed to make a return and of course my 2 year old fell asleep in the car. Spencer was kind enough to come out and grab everything to do the return for me. While this is not normal practice it sure helped me A LOT in a pinch. Thank you for going above and beyond Spencer.
Worked hard to help me get my car running again after reaching high altitude and having a max speed of 8mph. Left with it running beautifully. Very appreciative of their persistent and kind dedication to find the problems and get me back on the road!
I love walking in, standing in line to do a return and being ignored because two employees are immersed in two dudes with a dog. I especially love it when the third employee has to get someone’s attention while I’m standing there. Tyler lacks the bare minimum in customer service skills.
Worst Auto Store besides NAPA. Employees have no knowledge of what a customer needs. Do not try to go the extra mile to even try. Every time I go in one guy is in a parts bay eating. If you want a good O'Reilly's go to south Loveland store. Very knowledgeable and helpful. Great people.
This place is in my neighborhood and I came in today to dispose of a few quarts of oil. They automatically did it for me as I walked around the store to see what other great stuf. If you've never been here before I highly recommend it
Not my usual store, I usually go to South Lincoln. They are always very helpful and at some of the locations they know me by name. Only wish at this time, that staff would wear their masks in Berthoud. Not to much to ask.
My wife's car battery died when she was out and about. I told her to go here because in the past I have had good service. But not tonight. The young gentleman was over whelmed by the task, a lot of people came at once adding to the issue. He needed to see if they could to the replacement, went inside and totally forgot about my wife. She patiently waited inline behind 8 customer even though she was there first and the "manager" was not very nice or helpful to the kid about his question.
The employees I have come across here all seem nice and willing to help however they can. They have a great selection of items for whatever you may need. I've bought oil, filters, windshield wiper blades, a steering wheel cover, and air fresheners here and that doesn't even scratch the surface of their inventory. Highly recommend, it's a nice place with nice people.
The hubby was doing an unexpected repair on the truck and needed a last-minute part close to closing time. The employees took the time to look up the part, let him pay over the phone, and ran it out to my car while I sat in it with my kids 2 minutes before closing time. They really went the extra mile even though I'm sure they were tired and ready to end their day. We will definitely be back for our future part needs!
Bought a battery there the brand name starter horrible batteries less than a year old would not stand behind it. In response to your response. Your internet address does not work ,I have tried to respond to your invitation about solving this problem. The only way it can be solved is to replace it. And you have my name and number. Call me.
Smart knowledgeable staff. Clean and well organised modern store. They seem yo have a good computer inventory system and if the part is not in store, they can have it delivered quickly.
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