I've had a 5* experience for years until a week ago.
Went in to pickup parts with my highly trained and disciplined registered service dog (I'm a disabled vet) that's also accompanied me inside this NAPA for years.
The lady that works the counter had her dog in the store, who started growling, snarling and becoming aggressive. My dog stood there waging his tail, waiting for me to issue a command.
After having to drag her dog into an office and closing the door, she proceeded to instruct me that I can no longer bring my dog into the store. No reason, no explanation, just her decision.
Really hope she does not set NAPA store policy because I'm pretty sure, no wait 100% positive, her new store policy about my registered service animal violates Federal law-little lone punishing me for her out of control dog's inability to distinguish between friend/foe.
Heaven help her if I decide to lodge a formal complaint with the Department of Justice….
I returned a couple of parts this morning to Napa auto parts south location the man told me that it takes up to 24 hours to get the refund but he was either misinformed or he's a liar it says on their website it takes 2 to 7 business days to refund part's really dissaponting when I called the store the first time they said it was the banks fault after some research I found out the truth from Napa's own website and called back the store where they hung up on me
Can’t thank this gentleman and his wife enough for getting us back on the road. We lost our lug bolts and cracked a rim on our camper a few miles outside of town. They helped us with the repair and even took a wheel off of his own trailer to get us safely back on the road. 12 out of 10 would recommend supporting this business!
One of the best Napa's out there. The guy who helped me out (presumably the owner?) went above and beyond to help me diagnose the A/C on my 07 Ram while I was passing through on an 1,800 mile round trip.
Excellent local business. They are great. Very helpful, easy to work with. They helped me a few times with my Ford 6.0l and even had parts brought to my work for me. Thanks for everything guys!
I had to stop here during a road trip with my kiddos when my jeep latch for the hood broke. The gentleman that helped me was super helpful and even came outside to make sure the hood would be okay with the rest of my drive. He was also very friendly to my kids. Thank you!
I came in for a engine light check and this guy with a bad chewing habit refuse to help me because I came in before with the same issue and did not buy anything from him. He said did not carry that part in stock and told me had to go to dealership for that. That’s why he refuse to help me all because I did not bought a part from last time which he did not carry it. , But I had bought several things in the past. What a jerk he was.
Waited for long time for help then could even find the right part but want to order the wrong one the know would not fit.dimention not even close to what needed
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