This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback for WM - Basalt Transfer Station & Recycling Drop-Off Facility in Basalt, CO skews positive, with many praising reliable pickups and professional drivers, courteous service, and helpful Bagster use. Common complaints include hard-to-reach phone support, an unresolved bear‑proof can issue, rising fees, and limited hours (weekend access questioned). Pricing feels high to some; little is said about wait times, yard organization, or “finding parts” (not really applicable). Overall: 76/100—solid, dependable service tempered by access and cost concerns.
What clients say about WM - Basalt Transfer Station & Recycling Drop-Off Facility in Basalt (CO)
Takes too much to answer the phone. And no live agent available. I’m being charged for a bear proof trash can that never latches good .i tried to have it replaced for months and it’s impossible
The last time my trash was picked up, we had a lot of snow melting and the area in front of the dumpster was muddy. Ive been trying to keep up on my paved driveway but there isn’t much to do about the mud without hundreds of dollars in gravel. Of course this would also be the week when my trash was full to the brim. I felt so bad the driver couldn’t get the truck in to dump it. But bless his heart! That man got all he possibly could out by hand and walked it over to his truck to take it for me. I assume he didn’t have to and a lot of people might have left it, especially since in this case not everything was in bags. I want him to know I am grateful for the extra effort he went to here and that it did not go unappreciated. It’s a very rare thing these days to have integrity and I hope your employee is recognized for it in this instance. I’ve been a WM customer for over 5 years now. And while inflation has resulted in some price increases, I must commend the reliable service I receive. Thank you!
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