Ordered a starter listed on car-part.com for $25.00 and it was set out for pickup. Went to pick it up and it was $53 and some change. I asked what happened and was told I needed the core which was $10.00. Well that would be $35.00 as we are a parts reseller (sales tax exempt on resale parts). So the part on car-part.com was truly listed and confirmed by phone at $25.00. They said it was $40.00 plus $10.00 core plus tax and would be $53 something. It was just awkward and I know the amount isn't that much but they wouldn't budge so I left it sitting on the counter anyway. Ordered a brand new starter from Kia for a bit more and gave it to our customer at the used price because that is was they agreed to in the quote. Just thought it wasn't very good for them as they just really didn't care much to even question the discrepancy.
I called ahead and made sure they had a part I needed. Drove over 15 min later, they crushed the car hours ago. Lied over the phone to me. Not very helpful.
I called around and wasn’t having luck at other yards and always had luck at this yard, so I showed up and they helped me right away.
Worked with MANUEL at the counter and he was awesome and patient and answered all questions I had.
DANA helped me with parts, gave me different options and had great customer.
I live 30+ miles away and this will be my preferred yard, even though there are many i between.
Business was closed on Sunday but their shade trees are top notch. Needed a spot to pull off and make a few phone calls on a hot day and they had awesome shade. Five stars!
We ran into a little trouble locating my part,but when we did the guys were very helpful and gave me a excellent deal on my front assembly for the delay. They try to sell quality parts and in fact didn't want to sell me the bumper I bought because it has damage. Manny and the guys at Westminster Stadium Auto believe in good customer care.I wasted about $10 hitting all the junkyards that charge you to look at their picked through cars in hopes my parts were still there. Stadium was able to confirm my part and condition free of charge. They pulled it for me and one of the warehouse guys even assisted me with loading . I would definitely recommend this place. It will no doubt be the first place I go to in the future. Thanks for the great experience Stadium Auto!
Manny in parts was an excellent help he went above and beyond for me and was very kind, professional and not to mention knowledgeable. He is a true example of what exceptional customer service looks like. I would definitely recommend stadium auto parts and they will be the first place I’ll look to for parts..
I had an AC compressor that I bought less than a year ago from them. And I bought the warranty with it, couldn't find my recipet but they still took care of me & gave me a replacement. I'm not saying they will do this for everyone! But it shows they have integrity & care about the customer! I will recommend them to anyone! Thanks fella's!
So if I purchase a part online and go to their location they'll add $125 for what they call an in store pick up. Why not just add the price to the listing price off the bat?
The owner, Norman Wright, is a pleasure to work with and was able to save me over $500 on replacing a wheel on my daughter's car. She had lost a battle between a curb and a snowy road. The service and selection was great and the location was easy to go pick up and get my daughter's car back on the road. I would definitely go to Stadium Auto Parts again if the need arises. Thank you guys for what you do.
Super friendly and helpful over the phone and in person. Alex was the guy who helped me. He was very knowledgeable and nice. He helped me get exactly what I was looking for and had it ready for me by the time I came in to pick it up.
I've been looking for parts to my F150 for a over a month now, a friend gave me Stadiums #. I made one call and got all the parts I needed in 20 minutes, the salesmen was completely professional and even though in a free bumper for me. I'm completely satisfied! I WILL DEFINITELY RETURN AND REFER FRIENDS.
Website said they had a door in stock for my Mazda 3, I called and they said it was there. Drove 60 miles to look it over, and was escorted out to the yard. Not there. Didn't try to look around, just said it was a mistake. Told the person at the counter and left and drove 60 miles back home. The front door is still up on their website j
I called to see if they had a part that I would need and the guy didn’t even seem to care to help me. I asked him if he had any suggestions of where I could find it and he said “nope” and then hung up on me.
Friendly service. Treated me better than family! I needed a wheel and they hustled back to the yard and pulled it off in NO time. Will definitely go back and highly recommend. Good website to look for parts.
Excellent source of used auto parts. Everything seems to well organized as far as inventory and access to parts on the computer. I was told if they don't have the part they can get it.
Very friendly service. Got me what I wanted and no hassle. Didn't talk to me like I was crazy cause I'm a chick and didn't try to get me stuff I didn't need or want. Kudos...
Great experience with the team there. We were looking for Tacoma seats and found just what we wanted. There is always a bit of luck in finding the part you want at any place. However, how the company helps you find what you need by the front line staff sets this place apart. Daryl and Valentino rocked and truly appreciated their help!!
Horrible! I called a week in advance for a rear end on my 01 pathfinder. I was told more than once it was ready to pick up. Once I show up no one knows anything, they go to try and locate the part and guy says someone threw it out. Gunn charge me 300+ dollars for a part you can just throw out?
I had a very good experience here attempting to find a replacement radio for my Volkswagen. Their staff helped me pull the radio from the car they had it in and helped me research to see if it was interchangeable with my model. After researching we found out that it wasn't interchangeable so I ended up not getting the part but I am still taking the time to write a review because of the great customer service that I experienced.
Don't waste your time calling, Thy hung up on me twice and sent me back to the que 3 times.
Looked on line for a generic steel they wanted $100 + 15 If you want to pick it up. I bought it at pull and save for $35 with a year old tire.
I had a great experience. The part I needed (tailgate)
was $400 anywhere else, and Stadium sold it to me for $275. It was marked as 'dinged/scratched' so I wasn't sure if I'd want to buy it, but it looked great! Quick service.
Horrible customer service! My son and I stood by the parts counter for approximately ten minutes and never received a simple "we'll be with you sir or may I help you". We walked out.
This place is a rip off. They are trying to sell used parts for more than the dealers new price. $100 for a small trim piece. Dealer $65. Shame shame shame.
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