What an incredibly disappointing experience. Having shopped loomed around then decided to go wait in line in the customer service area only to be told by Carrie that I was looking for were on aisle 12. I told her I could not find them on aisle 12, but she insisted on standing by the customer service desk on her phone looking for them as opposed to helping the customer find them. What an incredible incredibly ridiculous experience all this woman had to do was follow me down the aisle or lead me down the aisle to help find the item I was looking for. But no. She felt compelled to stand at the top of the customer service section and do whatever she was doing. What a horrible experience. Shame on you, Carrie! Do better!
A great place to get groceries. The Kroger brand is as good or better than name brands and almost always costs less. They have great produce and meat department as well as a deli and bakery. You can't go wrong.
Love this Marketplace store! Wide aisles, well stocked, and friendly folks in the pharmacy. It is a great one-stop place with everything from housewares to clothing, large selections of sushi, cheeses, meats, dairy--you name it, they have it. We even located alcohol-free champagne for our holiday-guest's special request to make mimosas!
I’ve shopped at this King Soopers location for many years, but a recent visit was disappointing. A coffee sale sign reading “Card and Digital Coupon” was misleading, and when I asked for help at self-checkout, the interaction was handled in a dismissive and unprofessional manner, including the employee walking away rather than assisting. Clearer signage and improved customer service communication would greatly improve the experience.
Horrible experience! The miserable person there needs to re-think her life choices! Her name is Barb and I went to return something and her customer service, if that is way below standards! She has a passive aggressive attitude and acts as if she is being put out to do her job! She ridiculed workers in front of everybody! I stood and watched her yell at one of the employees and watched that employees reaction after walking away from her! She definitely needs some sensitivity courses and leadership training! Very unprofessional and unapproachable! I will shop at the other kings out of my way to just avoid interacting with her. I have talked to employees there and they all feel she put a negative overcast as soon as she comes in and they try to avoid her also! This isn't the first experience with her as I will contact corporate and the human recourses department. This person needs a hug and some time off PERMANENTLY!
What happened to all the Christmas cards. Worst selection ever. Guess you got to make room for the stuff that makes money for you, and forget the small incidental items. Major changes in stocking since the addition of wine and beer. That's for a liquor store. On the other hand, I guess cards are for a card store, but they don't even exist anymore.
Customer service needs a lot of work they say they lowerd prices after they make them up over 3or4 hundred percent they have no chance for people on a fixed Income too afford food corporate gread has taken over King suppers Willie does not care about their Seniors or customers
This is our hometown store. We have shopped here for years. This store is community oriented. Student, human and service dog friendly The associates and managers are friendly and kind Unfortunately they have closed their restrooms due to crime issues that have also affected the Boulder Public Library and other public spaces. Its a shame.
Recently we won a raffle for my son, I love Dr Pepper! It was a themed Taylor Swift day when I picked up our signed helmet! GO Buffs!
Not like the corporate office reads this individually, sure its just a number and an email. But in the off chance they do. Maybe they should hire more employees to work their cash registers. Only 1 open out 6? And only using one section of the self check outs instead of both? Wild behavior
I found out something very interesting today. This location does not cut any of their meat here
If you go to the meat department all of the meat that is there has been pre-cut somewhere else. I have never been happy with the service or the quality of most everything. At King Soopers
Armed guards are now forcing everyone to show receipts, which is against the law in Colorado.
If you have RAS, you may detain someone to conduct an investigation. Stopping someone who bought one item, through a manned check out stand, and demanding their receipt falls woefully short of the legal requirements to detain someone.
I hope you enjoy the class action lawsuit, that will cost much more than the shrink in the store.
Bad experience! The lady stands next to self checkout is extremely rude and doesn't seems to be happy to help for any inconvenience...... I live next to this shop but never want to go back there. They need to better
I have gone to this location for years. My joints aren't what they used to be. The store layout makes it easy for me navigate and take my time. Let me say that with the cost of food climbing, I shop around and don't stay with just one store. I'll break down my review.
Deli/bakery gets 5 stars. Never had an issue with the staff and product was decent and not spoiled.
Produce dept: 3.5 stars Needs work culling fruits and vegetables. Realistically, produce doesn't last forever. I have been to many grocery stores and all have this problem. I prefer to be selective for these items. If it looks iffy, I don't buy it. If I'm uncertain or indecisive about produce that day, then I don't buy it.
Meat dept: 4 stars On occassion, fresh meat looks questionable. My dad was a meat cutter and butcher most of his life. I learned a lot from him and I am extremely picky. Packages looking questionable is also a problem that many grocery stores have in common. Not sure of the fix for this.
Pharmacy: 5 stars. No issues with staff or pharmacy techs. Service is excellent.
Checkout: 5 stars. No issue. I prefer the manned checkout lane when I have a lot of items. Self-checkout is good but technology and I often clash. This is also personal preference. Just realize that you might have wait in line for the manned checkout lane. If you have no patience, then consider Kroger Pickup and Delivery.
Security: 5 stars. No issue. I agree that it is sad to see that theft of product has become so prominent requiring security receipt checks and certain items to be locked up. Security can be a good deterrent.
Kroger Pickup and Delivery: 5 stars, no issue. Very polite.
General shopping experience: 4 stars.
Additional info: I plan plenty of time when going to the grocery store. I am a busy person but make time for this as I will go to 2-3 stores (not all King Soopers) to get my shopping done. Staple items are a once a month trip and produce and dairy are biweekly visits. I try to go when there is no rush.
Checking receipts when I just went thru the cashier who checked out my items! Ridiculous! The money you spent on security harassing paying shoppers should be invested in employing more cashiers and baggers. Why don’t you ensure the POS system accurately applies coupons at checkout. There are better ways to bring store prices down and this is not it. I won’t be back.
I’m not going here anymore even though it’s walking distance. Don’t have universal security guard receipt checks at grocery stores. No offense to the security guard, but shame on the management for treating customers like thieves. As bad as Walmart.
If I could give negative stars I would. Not only does the produce SUCK, ie rotten potatoes/apple/etc at this location but their security guard decided to say, "if you don't show me your receipt, you can't shop here anymore". He also got in my face and tried to block me from leaving AND followed me out the front doors. My 2 items were paid for which corporate verified when I called them because management won't answer their phone. This behavior was unacceptable. I felt completely unsafe leaving this store. The guards name is Harmon.
I would avoid this location because as of late they have an employee that wanders around the store trying to get customers to sign up for a King Soopers credit card. I told him no right away but he wouldn't leave me be and kept asking me more questions. Disrupting my shopping experience. Basically you have to be rude to get him to go away. Very awkward and uncomfortable. I will not go here again.
Tonight there were a couple of folks that were stocking and chatting. One of them noticed my "lost" look, interrupted their conversation to ask if I needed some help and then helped me find it.
I wasn't even headed their way yet. Just nice to have someone notice you.
Checking receipts now. KS seems to mistakenly think they are on par with Costco and worth that level of inconvenience. I am not waiting in yet another line for receipt check after waiting for understaffed registers (and nevermind if you already had to wait for someone to unlock the detergent). Further, with how many pricing issues Kroger has been found to have with sales prices not honored at the register, where in the hypocrisy does KS get to treat its customers like criminals?! I will take my honest paying business elsewhere.
Ordered funeral flowers on a Monday for pick up on Wednesday. It was to be a large wildflower arrangement next to an urn-the only flowers at the memorial. I was assured pick up would be available by 8:30 for our 11am service. I arrived at 9:15 and the arrangement had not been made. I waited 8 minutes for them to be made and was given a vase of sunflowers. I asked for them to add wildflowers and to take out the dead flowers and I was told that sunflowers and the one pink rose ARE wildflowers and that the dead ones were part of the arrangement. I burst into tears and walked out with the vas.
This location. Is a non union store, so forget all the labor BS. It has a small neighborhood feel, and staff is mostly friendly and helpful. The later it gets the less helpful and friendly they are. This location is also known for being out of stock on lots of items especially late Sundays.
The service is so bad. I go in and get the feeling that I work there, and am not getting paid. Very poorly staffed in every department. If we have to bag our own groceries, we should be given a discount. If I use self checkout, we should also be given a discount.
Bad experience, the store had mislabeled their turkeys. Which usually is a simple fix. They were labeled at 99 cents a pound but they rang up at $1.99 a pound
It's no big deal to have to wait for someone to verify the sign was correct. It only took 5 minutes initially. But then they told me they could not figure it out.
Someone came and grabbed the turkeys and stormed off to the back without telling me what was going on or where to go.
I eventually went back to the deli to find the two employees arguing over whose fault it was in front of me until one employee said you got to do it and stormed off.
The deli manager call the assistant manager over. The assistant manager was polite initially. They said they would fix the issue and proceeded to head to the back of the deli for 20 minutes. No idea what they were doing for 20 minutes while a huge line of people stacked up at the deli.
When the manager came out he said that the issue was fixed and followed me to the registers at the front
We scanned the turkeys and they rang up at full price still.
The assistant manager expressed how confused he was that it was still not working. Then he spent 5 minutes just staring at the tag... Not trying anything to actually fix it... Just staring at it.
It was a stall tactic to get me to give up. And it worked, it had been 30 minutes since I originally tried to check out. The store could not fix a simple price issue that I guarantee happens on a daily basis.
It's just a price over ride to honor your mistake and the listed price.
The sheer waste of my time and incompetence over five separate employees could not fix the simple issue.
I will go out of my way to avoid ever coming back.
Really disappointed, I've been shopping here for 20 years and this is the last straw. I will not be back. I'm so glad you decided to lock up the laundry detergent and then make it an end cap. On top of that none of the buttons work and tell you to find an associate instead. On top of it the construction workers for The new Horizon Academy are making 10 points with semi's with no one directing traffic making getting into the parking lot hell.
Clean store, friendly staff, and huge selection. Beautiful display of flowers and veggies at the front along with a Starbucks cafe. Personally came in for the grab and go meals ($8 for a 4 piece chicken, 2 sides, drink, and dessert!) And it was great having 12 self checkout lanes so there was no line... Truly grab and go!
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