Landon, helped me at Advance auto parts on 120th and Washington. And went far and beyond finding parts for me that monone else colluld after going to 5 parts stores. Thanks Landon
Very helpful and very intelligent workers at this facility. I needed help ordering brakes for my 2.4 liter Toyota Civic. I believe the young gentleman name that helped me was Luis. I wish him nothing but great successes and healthy offsprings! He helped me with everything I needed and honestly, made my day so much better. He had such a good welcoming and beautiful smile as well. 5 stars from me!
Sara was so helpful and solved my needs immediately. Incredibly knowledgeable and has the sweetest demeanor. Thank you!
Also, store is very well kept and organized. Highly recommended this location.
I had left a review due to a unpleasant experience. Luckily for advance Auto parts they have a manager's like Patricia that are phenomenal very happy with the conversation this morning. Thank you for Patricia for outstanding customer service and understanding my unique situation. Patricia is absolutely a asset to advance Auto parts and I hope she works there for years to come.
Sarah the manger has the absolute worst attitude. My husband and son were there to exchange wipers today that when we bought we were told had warranty so he’s talking to a guy at the counter she comes stomping out and start arguing with my husband in front of my son and says no one would told us that even though the guy at the counter said they had just let go of a bunch of kids that were telling people that had warranty for items that didn’t have a warranty. We still bought a replacement but she’s absolutely unprofessional and for my son to feel intimidated by a grown women’s tone and demeanor shows it!!!! No one asked for her assistance and a simple explanation would have sufficed just like the gentleman working the counter did! Why she’s a manger is beyond me.
Landon was incredible! He was able to give us a refund after going to another store and being denied. We wasted 30 minutes at the other store. Thank you for fast and great customer service!!
Landon didn’t want to put my grandmas new wiper blade on my car when she told him she didn’t have one on the car at all, he said no it’s too cold for me to go outside,
An Auto parts store? Well yes but is much more then just sales. These people will go the extra mile even more then other places.
With the speed perks it helps reduce the cost a bit more.
Could use more employees, as they are a bit short staffed, however they do their best to take care of everyone.
The sign outside says open 9am-7pm on Sundays. Online it says open 9am-6pm on Sunday. It's Sunday and 5:25PM. The store is closed after coming to pick up an online order. What kind of location is this?? Lights off inside too. This isn't a bathroom break it's locked up and people gone for the day... Wth
Bryce and staff went above and beyond with helping me replace my father’s battery on 2/20/21 during a snow storm. Super appreciate their input and willingness to help! Thanks again guys!
I went to O’Reillys across the street to test my check engine light and was told my car had weird electrical wiring and they couldn’t test my car for me. Then I came here and the person who helped me not only was able to find where to plug the tester but went out of his way to help me resolve my problem.
Very disappointed.
They sent me from one store to other three times and at the end of the day could not get the part that I needed.
I really will think twice before shop anything in that store again.
People where great,got the parts I needed and at a great price. Shopping here alot for my auto parts. I have a 99 wrangler and they always seem to have the parts I need.
After a terrible day of trying to locate and being turned down by a competitor and not making it on time at another store to get a battery with install (and robbed by a Lyft driver), the manager and his team stepped up and helped this single mom of 4 get it done an hour before close. I have worked at another auto parts store in the past and understand closing duties and staffing restraints by getting a store recovered for the next day for customers and Joe S., the manager and his associate changed my perception of Advanced Auto. It was their sacrafice that allowed me to get my car running and not miss work and have some peace of mind. Thank you for your thoughtfulness.
Advanced is my go to auto parts store, one always near, and they are the least expensive over all parts store, always has what I need and always cheaper that the other guys.
Sold the incorrect electrical part, that they told me was correct. Would not accept a return, even with it never taken out of the box. Will no longer use Advanced Auto Parts.
The staff at this location are awesome. Very knowledgeable. They have a good amount of inventory at the store. I always go here for my vehicle needs. They can also mix custom paint at this location.
Bad service dropped off my battery was. Told it need a charge for 4 hours never got a call when I was told they will call when its was done. Went and picked it up after 4 hours, was told they only put it on a quick charge and also they never call there costumes, but I left my phone number with them. The 2 manger that were they had no costume service at all. GO TO THE STORE ON 120TH AND WASHINGTON ST!!!! Service is alot better there and they call you when done!!!!
After the competitor across the street refused to help me swap out the battery in my vehicle, I went to advanced. Dennis assisted me changing out my battery which had quite a bit of corrosion on the terminals. He’s a huge asset to the store and provided excellent customer service!
First time going here and I have to say the employees don't seem very knowledgeable, and don't say Hi or anything when you first walk in, this place could use people that know there stuff and have good customer service, surprised this place is even open at this location.
This store has the most knowledgeable parts people that I know of in the area. Dennis (Chester), and Sara are the best. This is the only place in the area to get what you need.
Visit to get a few parts to repair a mud flap on my car, Dennis was awaiting at the counter to help. He provided me with solutions, and helped me find what I was in search of. The building is old, the air conditioner was not working properly but did not seem to affect business.
Our car battery died at a nearby restaurant so we walked to the parts store to buy a new one. Not only did they have what they needed but the manager went above and beyond and had his lovely parts runner drive us and the battery back to our car and lent us the tools to swap it out. Best costumer service ever!!
Nice store, especially for the small size. Staff was friendly and knowledgeable. They had everything I went there for. Definitely recommend and I'll definitely be back!
When I went to bed and woke up this morning, Google said this store opened at 8. Ive been waiting here since 8:20. Between 8:30-8:44 I have watched two other cars arrive and leave. Now...the time on Google says 9am...they have literally just lost two sales. Had I not pre-ordered my parts, they may have lost a 3rd. I will be sitting outside Advance, for 40 mins. Kinda ridiculous
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