Came here not too long ago and got help from jarel I don’t really know much about cars but I was lucky to have him guide me on what I exactly needed. Very nice and well mannered guy who knows what he’s talking about
Great customer service, Jarell helped me pick out a hood and find other locations he couldn’t have made the process any easier. I will definitely be returning!
Great service great attention great price great inventory I recommend this place to everybody I come back anytime when I need some use parts my name is Alex
I love this place! This is the kind of review you WANT to post! While the staff has almost always been polite for the past 14+ years I have been coming here, the newst guys are REALLY stellar & their generosity really touched me this last time!
I came here October 2025 after BOTH of my cars were robbed. Each had 2 windows PLUS the rear window bashed to bits. We were blessed to find the RARE 2005 Toyota 4Runner, and I needed a TON of replacement parts, including new emergency charging cables and more.
When the checkout guys heard what happened to me, they generously gave me the deal of a lifetime for everything rather than charge me way more for each & every part. Their hearts were so big! All I could do was thank them & promise to post a review.
We - my husband PULLs & I cover all PAYments - are back today, Saturday, Jan 10, 2026 hoping to find parts for my poor Nissan Rogue. Unfortunately, the newly listed 2014 car has an automatic liftgate hatchback instead of the one with the remote sensor unlocking mechanism I need, but the staff made it worth the hunt! They gave me the prices of the large parts I was seeking in advance as I checked in based on variables like removing the lights & interior panel. Plus they remained polite & helpful as ever while I dashed in & out to check some dimensions & specs.
Those alone warrant 5 stars. I would give them 5+++ if they would post picks or a quick video of each vehicle from all 4 sides, so you know in advance whether it is worth the long drive out from Golden to get here. While we all know parts get lifted & may be gone before you arrive, it still would help IMMENSELY. At least I found a good car jack & manual to replace the ones stolen from my vehicle to prevent a total loss.
Much mahalo & aloha nui loa to the staff here at U-Pull-N-Pay Aurora for their kindness, help & professional manner toward me. The aloha spirit they extended to me, I am sure they will bestow upon you. Aloha!
When I first entered the building I was greeted right away by 2 workers,they asked me if I needed any car info before I entered the building and searched around.costumer service was good and I got the helped I needed
Ive come here a few times before but i came twice in two days yesterday and today. Kevin was super friendly and provided excellent service both times. He is the reason I'll keep coming back here. Thanks kevin!
A couple of years back you were able to gather parts from the interior of the cars..
Now they stuff the inside of the vehicles with debris and and junk making it unaccesible to look and gather parts it a hustle to remove the junk.
Pull and pay is the best place to get car parts. The prices are reasonable and service is good. I want to give a special shot out to the manager that handled my small complaint. He made things right! Go to pull and pay no regrets!
Very friendly staff, organized layout and it was an efficient visit to the U-pull-&-Pay Aurora site. It was my first time visiting there but I found what I was looking for and though it's a bit of a drive for me I'm looking forward to going back next time I need some parts. They had what I needed!
These folks are Boss! The parts computer system is up-to-date, the yard is super organized and safe as well. The counter crew knows everything and as a bonus, they help you with a smile and sense of humor....the true definition of 'wise guys'. We went back home and made a list of our 2 other, older vehicles and came back to salvage parts for them as well!
I like the yard. There is just one rude very disrespectful young guy working on the desk. I been going here for about 10 years …..there used to be very good people working and they are all gone.
One of the staff harassed my helper and I as soon as he looked at us while we were on our way exiting. Extremely rude and used foul language right away. Everyone else was respectful. Im inclined to believe at least one of us was racially profiled. Any other junkyard in the Denver Metro area is better to go to.
Drove from multiple states away, total waste of time and money. Emailed before we went to try and find out if the hard-to-find parts we needed were even a possiblity. Got told they wouldn't even look, cannot comment on prices as not one part from our extensive list was there. I understand the concept of you pull, but don't go if you're not local. Wasted an entire weekend, gas, travel expenses and entrance due to a lack of customer service.
The cashier Kevin is such an outstanding person, he took care of my kid while I went inside to look for the parts I needed, my kid told he me read him a book, gave him a soda, all for the sake of keeping him entertained.
He even performed some magic tricks and taught him a couple like a coin trick and making another pigeon appear out of nowhere.
5/5 would recommend this place.
Kids under 16 do have to remain inside the building or outside with an adult
You do the labor to get the parts off and out, which is fine, no problem... get upnto the counter just to realize, instead of the part you thought were gonna obtain at steeply discounted price will not be the reward for the labor you providedl, but instead would the same price you could get a brand new one off amazon for. Granted most like wont be oem for same price but new nonetheless. Left the part there.on the counter, your welcome but no thanks
Worst customer service of all other locations. Cashier refused to print a list of the cars that I need to work on. Cashier referred me to the screen, which I’m not knowledgeable of, nor its my job to obtain the cars list. Customer service and professionalism is mandatory on such a big corporation. Feel free to reach out to me for any questions or details.
I came in 2 months ago and got a battery and it didn't work and Loretta gave me a replacement that should do the trick to keep my car running. Very friendly good service. Seems like a fun adventure as people go in the "junk yard" for $5 and hunt for parts for their vehicle.
Update - The replacement battery is no great shakes either. Lesson learned, don't buy used batteries as it is not worth the effort. Not their fault, just hit or miss and in my case mostly miss.
The staff at check-in and check-out were friendly, helpful, and professional. I found the parts that I needed in the well-organized lot. They are also very Veteran friendly!
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