O'Reilly Auto Parts in
Simi Valley (CA)

What clients say about O'Reilly Auto Parts in Simi Valley (CA)

• Robert Dellvon

  Thank you to Louis! My wife came in today for FOB batteries. Louis, helped my wife with replacing the battery in her FOB. Then he assisted her with a car battery replacement. He was honest and forthcoming with her and did not try to up-sell her. Finally he made a suggestion on the best product to clean the seats in her car. Again he was honest and did not try to sell her the most expensive product. Thank you Louis for helping my wife today.

  Apr 08, 2025
• Paloma Mendez

  Why you guy’s have kids working in your store I asked for a question and they looked at each other and laughed making me look stupid I was so embarrassed never have I looked and felt so humiliated in my life I asked for help because I don’t know I am a women you guy’s should start hiring more professional with really passionate about helping others with out making them feel dumb this kids have no respect for others you need more people that are more family oriented thank you

  Dec 01, 2024
• Laurie Peachey

  I visited the store on 9/2 and the staff was kind, professional and helpful. Daniel went out of his way and helped me and replace the air filter that I purchased for my vehicle. His assistance saved me $65 that I was quoted at the establishment that services my vehicle. I am grateful and thankful for his willingness to help.

  Sep 02, 2024
• Bill Norris

  Prices are a little more than Auto Zone but u get a better brand. Experience in Auto Mechanics lacks at both. For us weekend warriors best to Youtube or ask. Professional before undertaking work. FYI

  Jul 31, 2024
• Isabella Caballero

  I came to this location a couple of weeks ago to get a brake light bulb replaced and the staff was professional and friendly. I initially went to a location up the road from this location after reading online that O’Reilly does free bulb installation with the purchase of their bulbs. I was able to purchase the bulbs but they said that they would not replace the bulb as they do not do brake lights, only headlights. I called ahead to this location after I had already purchased the bulbs and they said that they would be able to help me out. Thank you to Luis! You all saved me a lot of time, money, and stress! Great customer service at this location.

  May 06, 2024
• Ralph Figueroa

  Always have the parts or are able to get the parts I need quickly. Excellent return policy as well. Great staff

  Mar 06, 2024
• Audrie Radenbaugh

  After being accused of trying to return a headlight that wasnt what i was sold and the "driver" saying that he would not do the return WITH a proper receipt, i was told to ask the manager. He then just stood around while we had to ask every person that walked by us if they were the manager. Talk about not going beyond his job description. Then why be behind the counter acting as if you are someone who works there instead of an uber driver?? Ive never been so disrespected and treated so poorly by a retail establishment before. Obviously, they care nothing of customer service, little of customer retention and more of making sure they are paid to do as little as possible. I was trying to return a $100 bulb, that was the wrong one for my car. Not a $10,000 engine. But acted as if we were trying to bankrupt the company with that measley $100 return. Perhaps if the emplyees spent an equal time trying to make.customers happy rather than trying to ruin our day, $100 wouldn't cause their paychecks to bounce. They Refused to do anything for us. Acted as if we were supposed to know exactly what the alternatives to an exchange were, when we asked how much is the correct bulb, the response was "it depends" then stared at us blankly. No looking it up on their computer or anything. Make sure you are able to google everything you need answers for when going to this store, because thats what i was told to do when i asked for a copy of their return policy as well. The only way i would ever return to this store would be if there were all new staff. I would never waste my time on complaining about useless, lazy, overpaid staff; however, after how disgusted i am over this expierence, i will be forwarding this to their corporate offices. Maybe some customer training or a new job is what these employees need.

  Jan 18, 2024
• Doctor X

  My engine light came on, and as usual, there was no information on what the problem was. I drove to this O'Reilly's and the clerk was friendly and helpful. He checked the car's OBD2 diagnostic port and was able to give me clear results. Of course, they weren't *good* results (why couldn't it be just the gas cap? Curse you, Automotive Gods!), but that's certainly no fault of O'Reilly's. At the very least, I knew what I was dealing with, which I greatly appreciated. Not sure what the code for "Too many bodies in trunk" means, but I'm sure a qualified mechanic will be able to figure it out.

  Sep 20, 2023
• Christine Hinz

  Better service at this location. Great job guys. Thank you for your help with finding the oil I needed for my car.

  Jul 18, 2023
• Frank King

  Replaced my battery that was under warranty. I said two hundred and twenty bucks.

  Apr 06, 2023
• Rodrigo Vasquez

  They're courteous and professional.

  May 17, 2022
• Jose De La Cruz

  Best service. Great people. Went beyond the call of help. Would recommend if you need help with anything.

  Jan 16, 2022
• Jack Casale

  Bought two hubs and there perfect and the guys are great

  Nov 21, 2021
• Josh Huber

  Went in to get filters and oil for my truck fleet, said they could have air filters the next day. Went in on the weekend (they said they wold call me when the filter arrived, but didnt) they couldn't find the filter. They sold it to someone else, even though I pre paid for it. They had to order another; two weeks. Went back three weeks later, still no call and of course they didnt have it, said it would be another month. The manager Alfonso kept asking me if I had a problem and was acting like he was hard. 300lb cream puff talking to a commercial account like that after their screw up. I hate going there as it has been on a steady decline and ALWAYS takes a half hour min but I alway try again. Autozone down the street had the filters in stock.

  Nov 16, 2021
• Shawn D

  So tired of pretending healthy people wearing masks for a flu like virus makes any sense, and if I wear it under my nose suddenly everything is fine. It's so absurd it's painful. Will be voting elsewhere with my dollar.

  Sep 28, 2021
• S. W.

  Good store good people and most importantly they have your parts ! I ordered rotor's that no one stocks normally and that's ok. These guys got me the special order rotors in less than a hour & 1/2 dealer item for me cheaper than the dealership. . Brandon helped me...

  Sep 19, 2021
• Kate Elizabeth

  Had a great experience shopping at O'Reilly's today! Michael was incredibly helpful and provided great customer service. Michael. assisted me in selecting the correct oil and filter, he even pointed out a sale!! Great service, will definitely be back :)

  Jul 26, 2021
• Kelly

  Had most of the things needed, spark plugs, oil, etc.

  Feb 08, 2021
• Taylor Brooks

  Best price I found for my replacement battery and the only store to have it in stock in all of Simi Valley. Amazing help and best customer service I have ever received in any store! Jeffery was a huge help and knew his stuff! Thank you for saving the day!

  Dec 22, 2020
• Reaper Segura

  Very helpful workers .o'reilly for now on for me

  Dec 01, 2020
• Laura Fucile

  The stop did not take forever and the oil filter and oil was quickly received and i was out of the stor within 15 min.

  Jun 26, 2020
• MX_ATA2D

  It's unfortunate that one really bad experience can taint your view of a store. I've always ordered through the O'Reilly's near me. With my current work schedule I'm only able to work on the vintage BMW I'm restoring on the weekends. I ordered a part on Saturday and was told it would arrive on Monday. The following Saturday I went in early to pick it up. After 15 minutes or so they decided it hadn't been delivered. I'm not going to use names but one employee said to the other to just order it again.. I was a bit annoyed as my time to work on the car is limited. I told them not to order it . I would do it online. The 2 employees attitudes were far less professional than I'd expect from a parts store like O'Reilly's. I guess they don't realize the list of parts stores are endless . Word of mouth is powerful. Amazon prime is next day.

  Mar 01, 2020
• Mars V

  This place is great, the guys really help out I was helped by an older gentleman he when above and beyond help me find exactly what I need it and helped me install it. He was a life saver.

  Dec 08, 2019
• Stephen White

  Staff is good. Quick to order parts. (Not so quick to call but parts arrive on time from my experience which is next day and they give you a time. I ordered two parts one is coming in at 9, the other around noon. Decent prices.. I give it two greasy thumbs up

  Jul 08, 2019
• ISAAC HUERTA

  Terrible customer service. Employees said we dont have Harley Davidson Parts or Data Base,"If he Cant Noboby Can! Said Employee?. I told i have purchsed spark plugs in the past without a problem.

  Mar 22, 2019
• Brandon Nieczpiel

  They will find what you need so you leave

  Feb 18, 2019
• Julie Keller

  Went there last night in the rain. Needed a windshield wiper. I didn't get her name but she was so helpful and changed the wiper in the pouring rain and I didn't even have to ask her to do it.

  Feb 14, 2019
• BakedZitii

  O'Reilly Auto parts has always had most of everything I need if not they can order it. As well as having very competitive prices and a good customer service history with me personally over the past years I would not hesitate to recommend this facility or chain to anybody who is in seek of anything from simple help to parts that you may need. Also sorry for the run-on sentence it was voice to text

  Feb 07, 2019
• Jose Gonzalez

  Amazing customer service, they really care and are willing to help you with any issue you may have, and also very knowledgeable.

  Dec 15, 2018
• Commissioner Los Angeles

  Went to Walmart to look for the right windshield wipers and both their book and their mini computer both had different sizes for the same vehicle and manufacture and nobody helped me. Went to this location and Christopher walked outside looked at the windshield wipers took one off made sure it was the correct match to the one I purchased and it was an exact fit and he made sure that I was taking care of from the moment I walked in to the store and all of the staff there were excellent. I will be a returning customer.

  Mar 16, 2018