The crew at Auto Obsession has been very friendly and helpful every time I have called. It is great to be able to go into their store in Simi Valley and pickup what I need. Would recommend them for your restoration parts.
If you’re going to order from these guys make sure you know exactly what you’re ordering. When it comes to sheet metal or probably a lot of specialty items these guys do drop shipping and don’t have the experience or knowledge. Anything above their Paygrade they will probably blame on you the consumer.
Even though the incorrect part was shipped out due to bad information from Auto obsession and the manufacture a guy named John I’m presuming the owner or manager would rather spend countless hours arguing with you rather than take care of the matter. As a speed shop and a business person this is frustrating I don’t have time to deal with customer service like this.
I contacted the manufacturer myself and they had zero problem issuing me the credit back or another item something that John should’ve taken care of in a matter of minutes instead of arguing and not following through.
I would suggest if you’re a professional in the industry go someplace else for your products dropship guys like this don’t have a lot of knowledge or answers and would rather take your money than solve problems.
If your not getting your parts for your classic car here your probably paying too much for your stuff. Been buying from them for over 20 years and all my transactions have been smooth.
I recently started seeking classic car parts to help my father and his 1963 impala project. The Internet is full of great website but there is nothing like a human interaction. From their 20+ years of experience to their knowledge about the most detailed parts on a car this place is a one stop shop for classic car parts in the industry. Trevor and Jon are definitely expert when it comes to building cars.
I ordered a hood from them. The price was to good to be true. They quoted $150 freight to ship to a business address, so I supplied the shop restoring my car. They then turn around and say they cannot ship it there but for another $85 they can send it to my house. I asked what the issue was with their shipping. Companies like Goodmark, AutoKrafters, and other quality companies never seem to have a problem shipping parts to this business. They simply wanted more money, as Trevor stated to me on his email reply, " We are in the business to make money". I would not recommend this company to anyone. I called AutoKrafters, explained the situation, and they were happy to complete my order and ship to the business address at freight cost. They even price matched and then beat Auto Obsessions by 5%. Thats the sign of a good company. Not these clowns.
To show you how crooked they are, the owner made it a point to only update the Ford Maverick hood shipping policy, which happens to be the part I had ordered. I may need to look into a form of discrimination from this company.
Restoration parts for vintage and classic cars, if they don't stock it, they can help you find it. Replacement carpet for new cars and assorted other items. Very knowledgable about vintage car related topics.
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