What clients say about Prime Towing & Transport, Inc. in Tulare (CA)
Josh was very professional, but also made the experience actually kind of fun. You can tell he actually likes his work and takes pride and doing a good job.
This business is fast efficient and very friendly! Chris was very patient and kind. He got to my car in 15 minutes! Obviously when having to use a tow you’re not in the best situation so having someone put you at ease is more than you can ask for. Please use them! 5 Stars
The Visalia tow yard isn't as wheelchair accessible as the one in Tulare. When I mentioned it to the yard attendant I was informed that tow yards have exemptions. I doubt that since I own a business specifically about disability laws.
However, they did make a Reasonable Accomodation and worked with me to help me get my vehicle. When asked about the costs, the staff are able to pull up the itemized costs. So that's a plus. At both offices the staff are respectful & helpful.
Prices are a bit different if your vehicle is impounded so don't be shocked. Follow the law.
This experience wasn't by choice but turned out very pleasant. I learned a very costly lesson to purchase a moving permit!
If I ever need tow services in the future. This will be my choice for sure!
Need to send a huge thank you to driver Joe. He came out and hooked up to my loaded semi after I was in a crash. He's fast and very calm cool and collected. Took us back to kingsburg from delano.
Our company has had to use a towing company a few times now when our big rigs get stuck in the mud or else where and Prime Towing has always had prompt and reliable service. These guys are great, from dispatch to the driver. I would totally recommend this tow company as they have been my go to since 2017 and I've always had wonderful service. Thank you for being so quick to respond when we are in need of your services.
Wonderful service. Helped me out when I was stuck and took me to where I requested to go. Their response time was quick and they kept in communication with me to let me know how far away they were. They even accommodated for my service animal. Highly recommend for 5 star service.
This company was dispatched for my roadside assistance to take my car from my house to the shop. The driver John was awesome, very friendly and helpful. Would definitely recommend this company and use them again.
Was assigned to them through my insurance. Very unprofessional and liars. I waited over 4 hrs to get service. They kept telling my insurance they were 10min away when they were not. Even told them they had towed the vehicle when I was standing next to it the entire time with no tow. You’re better off pushing your car home. Stay away
10/10 hopefully I won’t have to get a tow again lol BUT if I ever do, I will definitely use prime again. They had great service and were super fast. It definitely saved me n my husband while we had our two babies running out n about we randomly got a flat. Very reasonable price too!
I’ve used them twice within the past 2 months due to unfortunate circumstances with my car. Their customer service was wonderful. They were quick to arrive on both occasions and courteous. Very pleasant experience and would use them again if needed.
I got into a nasty vehicle accident right there at the city line. I was 3 1/2 hours from home and had nobody to help me. Prime Towing was very accommodating, and understanding and helped me throughout the process, from getting my car towed to getting my items out of my vehicle. Thank you guys I truly appreciate your help!
Got stranded in a sketchy part of Visalia at 2am and they were super quick to come pick me up. Driver was very friendly even tried to give me a jump so I didn’t have to pay for the tow. Good price too.
There are few people I have met during a crisis such as Iver. Though I was a stranger to him, this man showed compassion on me as if I were a friend. I pray The Lord will bless him for the kindness he bestowed upon me and the pity he had on me in my dire situation. 🙏
Got my truck stuck in Goshen, they came out in 20 min and got me out really quick. I called 4 other tow companies and nobody wanted to even try. Prime towing was my last hope to get my truck free and they did just that thank you again.
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The dispatcher promptly picked up my call and assured me I was next up, that a driver was in the area finishing up. Before much time had elapsed, the driver pulled up to my car, lifted it and chained it securely, taking a dozen photos of all angles for the records, and both my car and I arrived at the repair shop lickety-split. Couldn't be more grateful to the team.💙💛💙💛💙💛💙💛💙💛💙💛💙💛💙
This service was scheduled via caliber collision to pick up my car. Apparently, due to human error, the incorrect address was provided to the company and driver named Chris. The correct address was literally 3 houses down. The driver contacted me directly and asked for the correct address and proceeded to attempt to lecture me about the importance and why it mattered. Nonetheless, the driver (Chris) left us on the side of the road for 1 digit difference error on the address. He drove past us and completely disregarded us and the service requested. This is total example of poor customer service and disgusting human behavior and lack of decency. I’m sure it makes this business feel good to conduct themselves this way, never would recommend this business.
Wonderful people and place. My truck broke down in the middle of traffic and I called prime and with minutes under 6 I would say they got me help. And my driver was so nice and helpful as he can be it's so stressful when this stuff happens but they made fell happy and my mind off of what was happening thank you prime.
Very fast & professional. My transmission went out on the 198, just out of Exeter. Once I sorted it all out with my insurance, he called me as soon as he got the dispatch & got to me in about 15-20 minutes. Had a great attitude & got my van carefully loaded & delivered in less than an hour. Highly recommend!
Had a Chauffeur have a blow out on 99 north heading from Bakersfield to Sacramento with a passenger on board. They got a truck there in 20 minutes. Towed a local shop of their choosing. New tire. Total time from truck arrival to back on the road. 1hr 20 minutes. ABSOLUTELY OUTSTANDING SERVICE!!
Mike from prime has helped me a few times now with this beauty. Very professional and his customer service is amazing always paying attention to detail while loading and unloading. Thank you prime for your service.
This company was contacted by my Roadside assistance service. They said they were arriving in 10 minutes. 1 hour 40 minutes later I had to contact them because of the delay to have Mehran Almy telling me that the insurance company didn't wanted to pay them the rate they wanted, that they were not picking up my car. Awful service, no empathy at all and they don't even communicate.
I must say, Easter Sunday isn't a day to get a flat tire. The only tow company that was available was PRIME TOWING. Excellent customer Service. Got to my location very fast. I recommend PRIME TOWING to everyone.
prime towing other than ugh expensive mistake, they are okay. This review is based on law enforcement impound. I did not request P\T for service. The following day I got my car for $263.price of the tow he didn't charge daily rate. Vehicle was not there more than 24hr
Had a great experience today with Prime Towing. Thank you Mike you were awesome and quick. My car wasn't the easiest tow and I appreciate how gentle you were with my 76 Cutlass Supreme. I recommend PrimeTowing 100%
Great service! I needed my flat tire changed at home and a driver was here in about 30 minutes. I was able to pay with my debit card with out an issue. I'd definitely recommend.
A huge thank you to Chris! He arrived quickly, was super professional and so friendly. It was a trek up Yokhul drive to get to my son's car and he didn't bat an eye. Thank you Chris. We appreciate you!
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