May of 2025 my trucks entertainment center stopped working,(Blacked out screen) took it to Dow Lewis. Said it needed a module. I have a 3rd party warranty that the service department said they will get an approval, 1 week later nothing, I call they said they are waiting for the approval, I then get ahold of the warranty company and they say no inquiries on the VIN of that vehicle, I then call Dow Lewis back same day and ohhh it’s “magically” approved. Said part will take 3-5 days. 10 days later I call NO PART. 1 month later I call NO PART. Come September walk in Confront service about issue they look and say it’s been on back order. But it was shipped out 8/29/25 and should be here in 3-5 days. It’s now October over 4 months with a blacked out entertainment center on a $80k truck, and NO PART, NO CALL. Seems like Dow Lewis gets rid of the good employees in the service department Ryan being one of the people, and keep the people that don’t care about their customers, and I have family come to this dealership that have the same issue with the service department not doing their job and looking into warranty claims, service follow ups. do better be better.
I rate 2 stars due to the great experience I’ve had with the parts department and a buy back process. But service department is an absolute 0
The service tire safety light came on and I was able to get an appointment within two days. The car was serviced and Justin saved me money by using the extended warranty. I am happy with the service I receive at Dow Lewis.
From the time I walk in to be greeted by staff, and walk out after they escort me to the check out counter, I am pleased to have my car serviced by Dow Lewis Motors.
We found our Acadia online with all prices upfront and appreciated the rebate and no dealer mark-up. We had a very tight window for signing papers and purchasing and the guys at the dealership made it happen! They processed the paperwork and were ready for us when we drove up with smiles, an immaculate vehicle and everything ready to sign. They were friendly and knowledgeable and efficient and we really appreciated that. Love my new Acadia from Dow Lewis GMC!
Service department is fast and friendly,
Took my 24 2500 hd for 5 recalls I told them I used it for work , they had it back to me within 2 hours, I was expecting most of the day
I have recently moved to the area from the Sacramento area and needed a new dealership to work on my GMC Denali. With this being the only dealership around, this was it! I honestly couldn't be happier. The service manager was great to deal with and very helpful. While waiting for the service work, a staff member continued to check on me and see if I needed anything to include LUNCH! Who does that now a days???? Apparently, this individual was one of the owners! Amazing! The work on my truck was performed perfectly, within the scheduled timeframe and with no surprise chargers. The customer service couldn't have been any better. They have a customer for life. I highly recommend this dealerships service department.
In a day and age where some dealers try to upsell maintenance services by insisting on expensive unnecessary services, Dow Lewis does not. I took my vehicle in for a routine oil change and tire rotation. That is what I got. They didn't try to sell me unnecessary services. That is refreshing.
Horrible experience, I went to look around for a new pick up and the service was horrible. The salesman had his name tag flipped so I can’t get the name.. When I was walking, the guy came to me and said “Are you here to buy or what.” I said that I am looking around. He proceeded to say in aggressive mood “Ok so you are here to goof around.” And he left after and was looking at us with a weird look.
Horrible, get better people GMC… Also I am looking forward to your reply.
Dow Lewis Motors GMC always takes the best care of my car & I. Their customer service is UNMATCHED and they love spending their time with their clients catching up. Curtis Long goes above and beyond in the service department. Piarra sold me my car over 3 years ago & still manages to professionally reach out & stay in contact with me when I come in for oil changes. Last but not least, Murry always makes sure I’m taken care of & getting nothing but absolute service. I will always love this place & the exceptional care and service I recieve. Forever a DLM customer
I just bought a new 2024 GMC Yukon Denali from Dow Lewis Motors and the experience couldn't have been more perfect! Thank you Murry, Ted and Jordan Lewis for the AMAZING customer service!
Very impressed with the dealership. Sales was upfront, honest, and speedy. Finance department was the fastest buying process I went through. No corners were cut and zi would highly recommend their business! Thank you Dow Lewis
My dad takes his truck here to get oil changes no matter problem but it’s been a some months since we left his truck to get the transmission fixed and still no update or work done my dad needs his truck to work and other stuff.
I just wanted to say thank you to the Lewis's they donated an amazing gift to the Moose to help raise money for cancer. The gift that they donated was a platinum detailing valued at like $350 and I happened to win that they did an amazing job fixing up and detailing my 2002 Ford pickup. Just wanted to say thank you it was highly appreciated they did a quality job cleaning up my pickup, they are great people thank you so much. Donald Ereth
The ease of making appointments, customer service and great service to my vehicle keep me coming back. Recently I added a last minute service request and it was done! Great place to buy a car too.
Everything good except the girl at cashier she was rude and unhelpful…I had some questions about the rewards program and all she said i don’t know i THInK we don't do it. Then I asked her if she could find out and she completely ignored me and keep on printing out my bill. If it wasn’t for the warranty that I have to breen my truck here I wouldn’t return.
I have been coming here for years and they always give me good service. I travel a long way to come here for my service. I have purchased 2 vehicles from this dealership.
Very easy no pressure transaction. Jordan and I sat down and within 30 minutes he gave me a fair offer for my trade and a fair price on the new truck. No pressure, no rush, just a good old fashioned one on one smooth transaction. If you’re looking for a dealership with no pressure, Dow Lewis Motors is your place.
I'm very very very happy with their service. We went to see about a clicking sound near the engine and they gentleman was very quick and thorough, he quickly found the issue and we had and appointment for the next day everything went smoothly and we were out of there within a half an hour. The next day we took our car in and dropped it if and they gave us a ride home a few hours later they came to pick us up and the bill was extremely reasonable we couldn't believe our eyes !!! Definitely going back to them with our vehicle's needs.
ALWAYS SEEMS TO TAKE CARE OF THIER CUSTOMERS
I have been to this dealership a few times for regular maintenance.
The customer service is always great, you get there and they helped you immediately. They always seem to have time to take your car in. We called in the morning, dropped the car off and the car was done by the end of the day.
The only disappointment I had was twice now my car did not get wash when I picked up the car. I guess the guy that washes the cars takes off early.
other then that, great place
I came in to buy a 1500 Denali I told them that I'm willing to pay cash if they came down on the price, the sticker price was 66k and I said I'd pay all cash and they told me they're willing to do 60k cash but on paper they said they'll write 50k "so we both save money on taxes" said by Murray the owner. After They did that I felt like they tried to scam me don't trust this dealership the only thing they care about is how much profit they can make out of you rather than being helpful and friendly, this is the most trash dealership all I been reading is negative reviews. I agree with more than half of those reviews because I've had a similar experience. If you can take the 30 minutes and go to Hoblit in colusa they'll take care of you and get you into the right vehicle and they wouldn't try and scan you out of more money.
Best truck buying experience ever, Our sales guy Mark was awesome, had the paperwork all done and we were driving away in less than a hour, Dow Lewis is a great home town dealer!
I called service to schedule appointment the service guy named lou was so rude. Yes it 1 min til closing but all I needed to do was schedule appointment and explain my vehicle problem. I told him how I was still under bumper to bumper warranty just purchased vehicle from Folsom location 2 months ago. As a first gm buyer the customer service I received from him was so dissatisfying. I’ll never come here for any service or any future buys. Due to his ugly attitude telling me I have to call the dealer I purchase vehicle from to verify my warranty. All he had to do was take my last 7 vin number he could seen his self.
To begin, my service was not on July 1 as this survey stated. It was the end of May.
Scheduled 2 1/2 weeks in advance for an oil change and to complete four recall notices on a 2021 Denali. My vehicle was at the dealer for two FULL days and at the end of the second day was told only one recall could be completed but we DID change your oil. I was then told that they would contact me when the other recalls could be completed and as of this writing I have heard nothing. From the time I made the appointment to the point I picked up my vehicle it was far from acceptable. I attribute this experience on the fact that I did not actually purchase the Denali at this location but was trying to avoid traveling the 5 hours it would take to get to dealer in which I purchased it from. Should have known better and will go back to the professionals I originally acquired the vehicle from. If by writing this honest review am "flagged" in the system for my comments I will simply switch to a Lincoln Navigator. BTW - I witnessed another service customer having a worse experience than me while I was there with his truck.
I worked with Roger over the phone. I purchased this AT4 sight unseen(pickup still in transit) but Roger made it very easy and I was confident I would get the best deal given the current automotive environment. They delivered the vehicle to Reno rather than having to get it. The pickup was detailed less some bugs on the front. It was unfortunate the dealership wasn't honoring the GM Supplier Discount or the Costco Auto Program I qualified. There wasn't any negotiation and I ended up getting a good rate through GM Financial. Roger has followed up a couple of times and I'm really happy with the vehicle.
This is the second truck I have purchased from Dow Lewis. Although purchasing a vehicle is rarely quick, the salesman and finance rep were on the ball. There was no wasted time. The vehicle was as indicated in their inventory and was ready when we arrived. We will definitely contact them first the next time we need a vehicle.
Amazing service! They were fast, friendly and got us into an amazing car. I've bought many cars at many dealerships and this was by far my best experience. Will definitely be back when it's time for an upgrade. Mark & Rob were wonderful!
Louie Cisneros, in the service department, was very helpful and professional. I had several issues with my pickup needing attention. All the issues were corrected in a timely and quality manner. The service technician was very kind and informative. I am very satisfied. Dow Lewis Motors has my business.
- C. Prado
Our previous truck was purchased from Dow Lewis himself 16 years ago...the quality of customer service has continued! Murray and Mark were awesome! It is clear to see why Dow Lewis Motors has survived for so long in out community...honesty, integrity and respect with their customers. We got a great used truck at a great price and couldn't be happier. Definitely recommended!
Do NOT buy from here!! They lied to us about cost and rebates. They told my husband that he would get an extra rebate for being a veteran and we never got it. I regret buying from this location!! I do not recommend them.
**follow up** the sales agent called and was not happy I was dissatisfied with his service so he hung up on me. Then the sales manager called me and told me they gave me the best deal possible, ignoring the fact his sales agent was a liar, and to be happy he saved me money. I won't do business with these people ever again. Dishonest immoral dealership.
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