Pick-n-Pull JunkYard in Windsor (CA)

This has to be the worst place to drop cars at, they pay the lowest prices around, never good customer service, they find out who the cars belong to and try and call them directly cutting you out, I hope they get new staff and get this place back under control.

I always have a good experience with the car buyers here. They are friendly and outgoing. Lurisa in the office really knows her paperwork and will always walk you through anything that is needed.

There are many cars to recycle. They have a good selection of used tires. The prices are high for used parts. For example, they wanted $26 for a 3/4 worn tire with no guarantee that it would work. I found the same tire at Walmart for $53. For twice the price, I got a tire with full tread and a warranty. Pick and Pull can be difficult to work with. They charge $2 just to walk into the yard. This is always the last place I look for a part.

Website says they close at 5pm but at 4.30 the place is closed and I couldn't purchase a rearend I spent an hour removing. They need to update the website

Vehicle shown in inventory today, not present, asked front desk staff about it and was told "it was placed a year (10 months) ago, it's definitely gone". No "oops, here's your four bucks back", just silence and looking at me like I'm an idiot for believing the inventory log.

Don't buy it unless you absolutely sure you need it cuz there's no refunds just store credits and they're not very helpful. But it is a junkyard so I guess you get what you pay for. And the inventory is minimal on older vehicles. Most everything's been picked clean.

been taking cars as a vendor for 16 years always pay on time and larissa has a lot experience and is very helpful

This was my first time going to a pick n pull, and I read a lot of the reviews before I went to get a sense of what I'm getting myself into. I tried calling the number on Google and it rang for 2 minutes before disconnecting. The Pick N Pull website was very helpful in finding what car I was looking for and if they have any in stock. Once I got there, I was expecting much worse customer service considering the reviews I read. The people there, although not enthusiastic, were very helpful for someone who's never been to a pick n pull before. After they gave me a map and the cars I was looking for. You are pretty much on your own at that point. When you are there you always run the risk that you won't find what you are looking for, and I knew that going in. Thankfully I was able to find what I was looking for and only paid a total of $9 for the entire trip.

Unfortunately they stopped organizing the cars, so in order to find the car you need you have to canvas an entire city block of hundreds of vehicles mixed together. It's absolutely bonkers. The SUV's are with the sedans, the Honda's are with the Chryslers, it's mayhem. Why change something for the worse?? Even the manager agreed it was chaos but "corporate blah blah." I won't be back until they regain some form of sanity.

There website says they close at 6 pm but if your white they won't let in after 5:30

Worst Customer service. Bought something 5 minutes later I come back to return because it's the wrong part. won't let me in. it's 530 pm. closing time is 6 pm. would have taken 3 minutes to return. Same thing has happened before. staff was rude. Kid picking up the things to close was rude. Feels like you are pulling teeth to get any assistance with anything.

Awesome experience with the employees, always super helpful and very friendly.

They closed the gates to go in 15 minutes before 5:30 and the employees quickly closed the door on us well we were talking to him We asked him what time he closed and he said 5:30 and the time was 5:22 and he quickly jumped in his truck and left!

DON'T EVER BUY TIRES FROM PICK-n-Pull! For that matter don't even waste your time going for parts. Limited inventory, admission charge to find out they don't even have your vehicle, rude staff, aisles limited with garbage, old parts, and other "things" you don't even want to know about. Bought tires. All looked visually good enough to temporarily replace the ones for a recently purchased used car. Took to my tire guy to install - he refused to install one of the tires. THE 19 YEAR OLD TIRE! Got another tire to get mobile. Learn the tire codes - I sure did, the hard way. Took the tire back 1 day later and Hector (the manager) refused to help. I thought that since they were committing a misdemeanor (AB 949) that surely I could get a refund or at least a store credit. NOPE. Only option was to exchange for another tire THAT I NO LONGER EVEN NEEDED! Looked for other tires, but nothing without nails (seriously!), already shredded (seriously), or the right size. When I asked for a resolution, he said I'd need to go to another Pick-n-Pull. REALLY? Fairfield is 41 mi. each way, Vallejo is 57 mi. I don't know where Hector buys his gas, but I usually pay over $6 a gallon. Took the tire and receipt and left. It was $24 with tax for the garbage tire that I now have to pay to dispose of, plus the wasted time & gas to go back again for nothing. Weak!!

Not happy. Set up for pick up for my SUV between 8am to 12pm. Took morning off at work. No call, now show. I called at 12:15. Dispatch could not reach tow truck driver. She had me hold and checked in periodically letting me know she was still trying to reach him. After maybe 15 minutes, she said he will be calling shortly to let me know when he is on his way. I told her I needed to pick up my son and would be right back. He called 15 minutes later and told me he would be at my home in 5 minutes. Asked if he could wait 20 minutes as my whole day has been screwed up for wasting my whole morning waiting for him. He said he can not. He told me he was booked. He said if he had time he would try to get me in at the end of the day. I never heard from him. I went on vacation for a week and came back, called to reschedule pick up and they had my order cancelled. So now I have to start all over. Super pissed. They are getting a hell of a deal. $190 for an SUV that won't smog. The tires alone are worth $400.

This company is a joke unless you live within a certain distance they will not help you even though they say they will. I personally dealt with Rachel who told me that she could come pick up my car for $260 and then when getting back on the phone with the company Do you give them the rest of the information about the car they told me that the car is not within tow distance and they can’t help us

Nice and convenient junkyard, well staffed and laid out as most are in the chain. Wasn't busy when I was there but I can see that it could be a wait to get in or out. Seems like people are respecting the rules and closing hood and not leaving a huge mess, which is nice. Portapotties were usable, even clean by outdoor standards.

Excellent selection of reconditioned automobile batteries at good prices. All the other things you expect at a facility like this: Bring a tool box and find your part, remove it and take it back to the desk where they will price it out for you. Call ahead if you need something unusual. Sometimes they get cool stuff but it doesn't last long.

Excellent service. Fast and efficient. The best in the West.

I live up in lake County, CA. I tried calling to get information about a vehicle, 1st. time I called, I was hung up on. The 2nd time I called no answer. I would avoid the Windsor Pick-n-Pull if I were you. Michael Lopez

Had a Cash for Clunkers by back to the accommodated me with very well I'm not sure who in vehicle purchases help me but there was two nice women there God bless you happy holidays

So this obviously is not a 5 star place, but they get 5 stars because for what it's worth this place is actually quite fantastic. I have had slightly older cars in the past and been able to find parts for them with no problem. if you're looking a for a piece of trim for the interior of your car or even a spare tire, or perhaps a floor mat or a piece of carpet. this is a great place to go if you are handy enough to take it off the wrecked salvaged car and get it for yourself. I'm a female and I go in to pick and pull, and have had no problems finding what I needed. Just recently I bought my husband a used commuter car and it didn't come with a spare tire, Jack, or any of the cardboard and carpet covers that usually go in a trunk I was able to find all of those things and I only spent $21!

Online hours say they are open. I've been trying to reach someone in the office since 9 a.m and it's now 12 noon. I go to pick n pull all the time and usually find what I need but customer service is a little spotty

It was not the easiest process to schedule a pickup as I was being transferred to several different departments, but it was only a 2 day wait after I talked to the scheduling department. However, I was promised a bill of sale or some type of proof of having let go of this vehicle over the phone, but the driver didn't know what I was talking about when I asked him for a copy. I called the people over the phone again and they said all they could provide was a copy of the pickup order. They wouldn't email it to me for some reason. then they just put me on hold until I had to hang up. Not a great experience, but got the job done.

When the car is there, it's great. But several times I've gone only to find the car is no longer at the site even though the website says it is. This particular site seems very slow to update. And worse? They don't seem to think it's a such big deal or make much of an apology about it. I pointed out that with older cars someone may drive 100+ miles to try and get a part. Also, what good is the website if you can't count on it? They suggested I call first to confirm.

Waste of time.. avoid this place! Horrible customer service when calling and while visiting. They play dumb and are rude .

Extremely rude customer service. Everytime I have been I have been greeted by extremely rude employees giving dirty looks. If you try to ask them a question about pricing or location they give you a rude answer like they are to good to help you. I've called for 45 minutes straight to check pricing and selection before driving up there and when I finally got a hold of someone they told my they were unable to help me and that I should call back in 20-30 minutes. I think I will be going to the south or east bay from now on. Windsor location is not worth my time.